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Title Customer Service Retail Sales
Target Location US-MD-Essex
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Baltimore, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEResults-Focused Management professional offering 15+ years of Progressive Leadership Experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity, customer service and technical skills that are critical to a successful business. Authorized to work in the US for any employerWork ExperienceCosmetology InstructorBaltimore Beauty and Barber School - Lutherville-Timonium, MD June 2023 to PresentI am educating future beauty professionals in the art of cosmetology. As a Cosmetology Educator I instruct, lead, mentor, and motivate our students to achieve success while using our exclusive curriculum.Other tasks include assisting with orientations, open houses, and other admissions-related activities.Colorist EducatorMadison Reed Hair Color Bar - Bethesda, MDMarch 2022 to November 2022 Acted as a product educator and drove retail sales through product knowledge and motivation. Acted as the color bar main trainer and mentor by planning and executing ongoing training, one-on- one coaching and mentoring. Actively worked in the Hair Color Bar providing all color services, including but not limited to; all over color, roots treatment, roots and gloss treatment, highlights, toning glaze treatment, and blowout services Performed additional services as needed, such as, consultations, shampoo and blowout services, and as well as retail product recommendation. Trained Stylists on latest color application methods as well as educated professionals on new color launches.Counter ManagerAnastasia Beverly Hills - Towson, MDAugust 2021 to January 2022 Cosmetic artistry Brow shaping As a ABH Esthetician my role was to lead and model strong service and selling skills, as well as drive service and sales. As a ABH Esthetician I provided the ABH signature waxing service, and abided by all state laws for safety and sanitation. Worked in partnership with ABH and Nordstrom by successfully planning and conducting services and events at store level. Executed timely reporting practices Formed collaborative relationships in addition to building a repeat established clientele Banking, inventory and Managed daily operationsSalon LeaderRatner Companies L.C - Towson, MDJuly 2015 to June 2020 Interface with 500+ customers per week Managed all areas of salon operations, including appearance, performance and sales of products. performed Daily/Weekly Cash Audits Empowered Assistant Salon Leaders, Shift Leaders and Stylist to ensure smooth business operations Surpassed revenue goals in four consecutive quarters. Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth. Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base. Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences. Placed inventory orders, monitored shelf stock and tracked expenses During tenure, hired, developed and managed 22 cosmetologists. Recruited and hired new employees based on company needs and cultures. Collaborated with staff members to plan training seminars and team-building events. Successfully Grand opened New SalonAssistant Salon LeaderRatner Companies L.C - Towson, MDOctober 2014 to July 2015 Assisted in daily operations such as banking, ordering and scheduling Mentored and developed Cosmetologists Promoted and sold salon services and products. Recommended home hair care regimens and treatments. Maintained industry knowledge through continuing education, training and monitoring of industry publicationsEducationCosmetologist in Cosmetology EducationEmpire Beauty School - Baltimore, MDAugust 2001 to July 2002Skills LeadershipAwardsNATIONAL SALES AWARDCertifications and LicensesCosmetology LicensePublications2016 BLACK HAIR SOPHISTICATES MAGAZINE "SENSATIONAL AWARD" Additional InformationManagement Training such as: Coaches Playbook Culture of Networking Culture of Greatness Management and FacilitationExtensive training in Textured Trends Management Hair Extensions

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