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Title Patient Care Customer Service
Target Location US-MO-Kansas City
Email Available with paid plan
Phone Available with paid plan
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CVanessaColePHONE NUMBER AVAILABLEEMAIL AVAILABLEomKansas City, MO 64109SUMMARYCaring Patient Care Aide with attention to detail and great compassion. Assists nurses and carries out assigned care work with energy and enthusiasm for helping patients. Certified in[Area of certification] and always ready to learn new skills. Hardworking [Job Title] bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs. Dedicated [Job Title] committed to optimal patient care and assisting medical staff with critical support. Expert in collecting specimens, cleaning rooms and managing dietary needs. Service-focused professional possessing exceptional organizational abilities. Passionate [Job Title] responsive to patients, diligent about assignments and focused on caring support. Talented at maintaining charts and irrigating wounds. Responsible and watchful individual possessing positive, proactive attitude. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style. Smart Manager/Supervisor dedicated to providing exemplary customer service and engagement. Honest and punctual professional with leadership talents. Dedicated and hardworking motivates retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations to target improvements and enhance operations. Retail management professional proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in financial administration, scheduling and training. Customer-oriented Retail Manager with over 20 years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in Microsoft and Excel. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions. Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. SKILLSSupervisionConflict resolutionPeople skillsFirst Aid/CPRMaintenance & RepairWork ethicTroubleshootingTeambuildingEmotional and Social SupportLinen ReplacementsFeeding AssistanceBedsore PreventionMeal PreparationCPR CertificationFirst Aid CertificationWillingness to LearnCommunicationMicrosoft OfficeProject planningTime managementActive listeningAcute and Rehabilitative CareMobility AssistanceNeeds DeterminationElectronic RecordkeepingCaregiver RelationsMultitasking and PrioritizationBiohazard DisposalCalm Under StressAttention to DetailCatheter CareRoom Cleaning and RestockingPatient Care QualityTime ManagementBlood Sugar MonitoringHIPAA ComplianceEXPERIENCECaregiver/PCAKansas City, KSAbove and Beyond Home Care/ Jul 2022 to CurrentHelped patients' feel independent and dignified by assisting with activities of daily living (ADLs).Completed frequent cleaning and sanitizing to maintain healthy environment for patients.Planned and prepared meals meeting patients' nutritional requirements. Transported patients between facility rooms and helped move individuals between mobile equipment and beds.Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.Assisted nursing staff with diverse care needs of [Type] patients. Documented patient intake and dietary requirements and aided with feeding and monitoring.Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.Promoted patient satisfaction by assisting with bathing, dressing and exercising. Supported healthy patient skin with bedside baths, wound care and integrity checks. Kept instruments and equipment clean and sanitized. Performed minor housekeeping tasks to keep patient areas clean and sanitized. Recorded patient conditions and vital signs before and after medical operations. Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.Order Selector/Packing HandlerKansas City, MOGT Midwest/ Feb 2022 to Aug 2022Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions. Used RF scanner to pick items from bins and complete orders. Prepared products for packaging and shipping according to company specifications. Used handheld scanners to key in data for packages. Unloaded merchandise from delivery trucks quickly and efficiently. Attended company safety meetings to maintain knowledge of new and important information.Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.Fulfilled orders quickly to accomplish challenging daily objectives. Picked products from designated locations using various tools and transferred to appropriate areas for further processing.Selected products and items from shelves and pallets for customer orders. Labeled boxes and placed in outbound collection areas. Cleaned and organized aisles, work stations and floors to promote operational productivity.Used RF scanner to load totes, pallets and carts onto trucks for customer delivery. Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.Caregive /PCAKansas City, KSFreedom Care Health Services/ Sep 2021 to Jul 2022 Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).Completed frequent cleaning and sanitizing to maintain healthy environment for patients.Planned and prepared meals meeting patients' nutritional requirements. Transported patients between facility rooms and helped move individuals between mobile equipment and beds.Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.Monitored patient therapy responses, reporting concerns to supervisor. Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.Performed minor housekeeping tasks to keep patient areas clean and sanitized. Kept instruments and equipment clean and sanitized. Supported healthy patient skin with bedside baths, wound care and integrity checks. Promoted patient satisfaction by assisting with bathing, dressing and exercising. Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.Order SelectorN. Kansas City, MOCardinal Health/ Nov 2020 to Jan 2021Read orders from a Tablet or RF unit which includes Item location,descriptions, and quantity needed. work efficiently and effectively, cross train in other warehouse duties when necessary.Package SorterKansas City, MOUNIS Package Handler/ Oct 2020 to Nov 2020Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.Palletized boxes to streamline movement and shipment. Assessed and produced bills of lading to set tariffs and shipping charges. Caregiver /PCAKansas City, MOHorizon Optima Home Health/ Mar 2019 to Oct 2020Helped clients with personal needs from exercise to bathing and personal grooming. Monitored vital signs and medication use, documenting variances and concerning responses.Assisted with meal planning to meet nutritional plans. Improved patient outlook and daily living through compassionate care. Transported patients to and from medical, dental and personal care appointments. Fostered relationship with client, providing companionship and counseling. Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.Coordinated with doctors and registered nurses to develop care plans for patients. Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).Completed frequent cleaning and sanitizing to maintain healthy environment for patients.Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.Restocked unit frequently with necessary medical supplies. Deli Manager/Hardlines Manager/Assistant Front End Supervisor Kansas City, MOCostco Wholesale/ Oct 2000 to Nov 2018Reduced costs by controlling portion sizes and eliminating all types of waste. Completed [Timeframe] inventories of food and material stocks. Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.Reduced food waste 68% by overseeing and planning ingredients, anticipated customers and popularity of items.Supervised staff preparing and serving [Number] meals per day. Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions. wrote out budget, made schedules and did employee reviews.Directed and supervised staff performance.Addressed and resolved customer complaints with friendly and level-headed assistance.Cultivated strong customer relations and developed effective customer service standards.Devised, implemented and managed promotions to enhance store profits and drive customer engagement.Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections. Researched out-of-stock items to find additional inventory in other store locations. Audited store operations, slashing inventory shrinkage and reducing cash discrepancies.EDUCATION AND TRAININGHigh School DiplomaWestport Sr. High School315 E. 39th STACCOMPLISHMENTSExceeded sales goals by an average of 77% in 1 year Consistently maintained high customer satisfaction ratings. Led team to achieve above average product and quality, earning recognition from upper management and financial reward.Promoted to Deli Manager due to accuracy and detail that achieved promotion. Created highly effective new FIFO that significantly impacted efficiency and improved operations.

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