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Click here or scroll down to respond to this candidateSandraWalkerTemple, TX Street Address
PHONE NUMBER AVAILABLEW: EMAIL AVAILABLEmSkills Coordination Analytical thinking Ability to multitask Leadership Decision making Reliability Good communication MS Word RecordkeepingProfessional SummaryDedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. ExperienceCVS Health Temple, TX, United StatesSeptember 2021 - CurrentPatient Care SpecialistUpdated SPARCS system with current treatments, medications and observations. Set up equipment for clinical team to use in treatment and diagnostics. Avoided treatment errors, carefully checking personal details and medication information.Corelogic Temple, TX, United StatesNovember 2015 - September 2021Escrow Specialist Approximately 60-70 inbound calls daily from homeowners Educate homeowners about the value of having an escrow account Maintain confidentiality of customers information Answer any and all questions regarding property taxes and insurance Notate every-call in details Advise customers when homeowners insurance need to be renewed Toggle 5 different applications to complete a call One West Bank Austin, TX, United StatesAugust 2011 - November 2015Single Point of Contact Representative 25-50 Inbound calls daily Assisting senior citizens with Reverse Mortgage Accounts Contacting homeowners regarding Matured Accounts Execute superior customer service as well as collections skills Setup 35% of accounts for foreclosures due to death, delinquent taxes and/ insurance Saving 65% by assuring homeowners taxes and insurance are paid Maintain company's confidentialityLagasse, Inc New Orleans, LouisianaFebruary 2007 - August 2011Accounts Receivable SupervisorQuality controlled billing and collections activities, keeping accounts current by encouraging proactive strategies and minimizing errors.Increased profits by streamlining receivables management, regularly reviewing processes to identify deficiencies.Managed smooth workflows, scheduling and assigning tasks based on demand requirements and specific employee knowledge.Kept accounting personnel well-informed about billing trends, issues and potential enhancements with regular meetings and reports.Improved payment processing operations by setting ambitious goals and establishing clear plans to achieve targets.Coordinated continuing education strategies, keeping team well-trained and performance numbers high as evidenced with regular KPI tracking.Supported company financial health by maintaining accounts receivable levels within accepted parameters.Completed daily transactions with full verifications, accurate calculations and timely postings.Trained and mentored accounts receivable analysts on customer interaction, product knowledge and customer service.Protected sensitive and confidential information by consistently following information security protocols.Oversaw team of accounting professionals managing incoming payments from customers. Produced financial statements for customers according to contract terms. Tracked aging accounts and followed fair credit and collection practices to pursue payments. Generated receivables reports for review and investigated discrepancies. Reconciled payments, bank and credit card accounts. Helped coordinate month-end, quarterly and year-end closing processes. EducationMay 2024Bachelor of Science (B.S.) - Information Technology University of Phoenix-Axia, Austin, Tx |
