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Street Address PHONE NUMBER AVAILABLE mahdi.kreem@gmailcomPROFESSIONAL EXPERIENCEProgram Management Specialist/ Academic Adviser Feb 2023 PresentThe University of Maryland Eastern ShoreDirectly managed the operations of 80+ personnel and operational unit, resulting in increased efficiency and productivityContributed to the development of new curriculum initiatives, resulting in increased student engagement and academic successCoordinated student activities and events, resulting in increased participation and positive feedbackProvided effective student counseling and orientation, resulting in improved student satisfaction & resultsAssisted in the administration of student affairs programs, ensuring smooth operations and timely completion of tasksCollaborated with career development professionals to provide valuable resources and support to students, resulting in improved job placement and career readinessDeveloped and maintained positive relationships with faculty, staff, and students, promoting a collaborative and supportive environmentUtilized data analysis and assessment to inform program development and improvement, resulting in more effective and efficient programs and servicesSupervised and mentored student leaders and staff, providing guidance and support to promote their professional development and successAcademic Adviser & Educational Counselor May 2019 JAN 30 2023City Management Consultancy, Inc low City, IAGuided 95 students per year selecting post-secondary education and monitoring progress with an 80 percent retention and graduation rateImplemented an orientation process for international students to prepare attendance at an American university and increased graduation rate by 30 percentDesigned materials and processes for orientation courseArranged regular meetings (via zoom) with international students to ensure well-being and progressFurnished special assistance to students requiring additional support in a foreign countryCounseled international students during academic career and followed academic progressEnsured students selected courses and electives required for plan of study and on-time graduationTutored Arabic speakers in English as a Second Language coursesEnsured proper completion of FAFSA forms and scholarship applicationsSenior Training Educational Advisor May 2014 Apr 2019Saudi Aramco Petro Rabigh Co (JV) Academic Center Rabigh, Saudi ArabiaSupervised orientation and initial career planning for 500 graduate trainees per year with 98% success rateDeveloped in-house career training and performance management for new hiresSelected 25 employees per year for educational grants to study at international universities for masters degreesMentored 300 students and followed student progress, in cooperation with international universities under FERPA guidelines, and counseled students resulting in a 98% graduation ratePlanned development program and enhanced the company educational departments KPIsIdentified deficiencies and implemented improvements to key areas of programTaught classes to students moving to the United States about cross-cultural lifePrepared documents and completed process for American student visasCoordinated and administered return to company and departments after graduationCultural and Academic Advisor Jan 2010 Apr 2014Saudi Arabian Embassy Cultural Mission Washington, DCOrganized scholarship program for 500 Saudi students studying in America with a 90% graduation rateCounseled and advised students on academic questions, personal issues, cultural differences and conflictsSupervised administrative elements of programs and policies for overseas programs and related functionsDeveloped a list of partner universities in America satisfying Saudi government standardsServed as liaison between the US educational institutions and Saudi Arabia counterpartsRecommended improvements to Management Team, working closely with Quality Assurance DepartmentDesigned reports for international entities and sponsoring agenciesAnalyzed visa problems and worked with immigration services to receive student visasInformation Specialist Dec 2006 Dec 2009Arlington Office of Migration Services Arlington, VAHelped 400 immigrants per year find jobs and integrate into American society by creating customized development plansEvaluated management practices, training and development programs and implemented changes which increased the success rate by 15 percentContributed information and analytics for use by leadership, employee relations, and human resourcesCoordinated hiring process: requirements definition with hiring manager; screening; and interview schedulingManaged registration and management of over 350 new clients into Virginia Newcomer Information System (VNIS) database and MS Access databaseObserved strict compliance with federal and state regulations governing the US refugee resettlement program by delivering data analysis for the Virginia State benefits and employment servicesServed as liaison between case managers, schools, and government agencies on resettlement issuesTrained refugee service staff in database analysis and information managementOffered interpretation translation services from Arabic to English and English to ArabicReviewed progress of refugees while learning English language and job skills and suggested specific plans to achieve stated goalsOffice Supervisor Sep 2000 Dec 2006The Parking Company Springfield MAOffice Supervisor for a team of 6 employees while attending college for a masters degreeAdministrator May 1995 July 2000Green Deal Group Khartoum SudanEntry level administrator in the management departmentEDUCATIONMasters Degree Management Technology 2004Cambridge College Cambridge, MABachelor of Arts Business Administration 1995Wad Medani Alhlia University Wad Medani, SudanPROFESSIONAL DEVELOPMENTCertified Lean Six Sigma Green Belt CLSSGB 2022Risk Management Professional (R&B) PMI Institute 2021Project Management Professional (PMP) PMI Institute 2021Principles of Intervention and Management Peace Operation Training Institute 2011Conflict Resolution & Conflict Analysis US Institute of Peace Interfaith 2010Member of American Society of Professional Administrators (ASPA) |