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Click here or scroll down to respond to this candidateCharte FordBirmingham, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceFront Desk AgentHilton Garden Inn Hotel - Trussville, ALJuly 2023 to Presentchecking guest in and out and providing great customer service Front Desk AgentHilton Home2 Suites - Fultondale, ALJune 2020 to July 2023make andcancel rsvp for guestcheck guest in and outprovide great customer service at the front deskService DepartmentEDWARDS CHEVROLET - Birmingham, ALApril 2017 to January 2018Make 100 phone calls a day .Schedule appointments for car service. Make Manifest calls to customers who still has certified pre-owned complimentary services on the vehicles. Answering inbound calls . After service I do CSI calls to customers about their services. Front desk agentComfort Suites Hotel - Fultondale, ALApril 2016 to October 2016I started working at the Comfort Suites in Fultondale Alabama after leaving the Comfort Inn & Suites in Trussville for a transfer I worked there for only a few months and then having to go on maternity leave my duties were the same checking gas in and out the hotel maintaining a clean Lobby credit card authorizations booking meeting rooms and to provide all Guest with great customer service Front Desk AgentComfort Inn - Trussville, ALOctober 2015 to April 2016I worked at the front desk at the Comfort Inn & Suites in Trussville Alabama as a front desk agent my shift was 3 to 11 and my duties were credit card authorization making and cancelling reservations booking meeting rooms attending guest needs after check-in and providing great customer service on and off the phoneCustomer Servicepercision collision - Birmingham, ALOctober 2013 to February 2014Responsibilitiesanswering phone sending out emails and fax. creating invoices and keeping inventory of cars. Filing papers keeping filing cabinet organize.scheduling and set up appointment in meeting for the boss lightly clean office in bathroomSkills UsedWin over customers.Make customers feel valued, welcomed and accepted.Treat each customer as if he or she was the most important person on the planet.Understand the mindset of a customer.Be patient with demanding customers.Relay information in a concise and clear manner.Remain calm, courteous and respectful at all times (even when customers are angry and argumentative). Quickly understand and interpret customers' needs and wants (even if this means having to read between the lines).Quickly research and investigate issues that concern a customer.Take ownership of your customers needs, and always see problems through until they are fully resolved.Learn about a companys product or services quickly.Make a customers experience as enjoyable as possible Understanding the customer's point of view.Responding quickly to their requests.Being attentive to their needs Having a professional manner when talking to them.Being polite and helpful at all times (everyone prefers to talk to nice, pleasant people).Always greeting them in a warm and friendly manner when you meet them (this can have an amazing impact on the way a conversation goes).Showing them that you are doing everything possible to accommodate them (i.e. instead of saying no to a request, say something like Let me see what I can do).Being willing to go the extra mile to please them, even is this means having to swallow you pride.Understanding that it is the perception in the customer's mind that really matters. HousekeepingMotel 6/Studio 6 - Homewood, ALJune 2013 to October 2013Clean roomsCaregiverHOME CARE ASSISTANCE - Birmingham, ALFebruary 2012 to June 2013ResponsibilitiesHelp clients or residents with the activities of daily living Perform personal care tasks; hygiene, ambulation, eating, dressing, toileting and shaving Talk with clients, give them companionship while participating in resident activities Prepare hygienic meals and snacks for clients Provide transfers assistance by moving clients in and out of beds, baths, wheelchairs or cars Change bed linens, clean and iron laundry and assist in keeping room, cabinet, and dresser drawers neat and clean Maintain a specialized approach to responsibilities such as uniform, start times and absenteeism Take and record vital signs Create and maintain a pleasant work environment Help with sanitation and housekeeping duties of clients room, bathroom, and common areas Perform general household tasks including laundry, shopping, errands and transportation Implement and support resident-care plansAccomplishments Provided palliative care to elderly patients, provided them with a happy and comfortable life Integrated a fun and interactive activity based unit in the residents activities program engendering better participation Streamlined the care process of the facility by incorporating timesheets and logs into the reporting systemSkills Used Safe patient handling Time management Sanitation standards Emergency responding Agile and empathetic Communication Daycare WorkerSuggs family learning center - Birmingham, MIFebruary 2006 to August 2012I worked as an assistant at my familys daycare.. i really enjoy this job working with children is a passion for me I love children I am know a mom of 3 I have been taken care of and raising children for 17 years I am ver knowledgeable of what is to be done in a daycare DispatcherKing Boyz Towing - Midfield, ALWorked with tow book and links up dispatched local and out of town tows. Dispatched emergency calls also worked the impound yard anything thats has to do with tow service I have done it Educationdiplomashelby county high school - Columbiana, AL2004 to 2008Skills Guest Service Front Desk Customer Service Reception Front Office Customer Service Front Desk Front Office Guest Service Reception Senior Care Commercial Cleaning Caregiving Commercial Cleaning Senior Care Experience with Children Home Care Childcare Microsoft Word Customer service Guest servicesCertifications and LicensesCPR/First AidAdditional InformationLooking for shifts between 3 to 11 p.m. only available to TUESDAYS WEDNESDAYS AND THURSDAYS . |
