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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service Representative / Front Desk / Medical Billing/ Personal AssistantTucson, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo utilize my Administrative Office, Medical Billing and Collection Skills in a challenging position with advancement opportunites.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceMedical Insurance Billing Specialist/Collection Specialist Shared Services Center-Northwest Medical Center - Tucson, AZ May 2023 to PresentMaintained contracts with providers and customers, Verified insurance information collected from patients Detected problems and errors on patient account, Facilitated payment and on patient accounts, Troubleshoot customers complaints and problems and follow - up in a timely manner, Prepared accounts adjustments, Established and Maintained contract with payors to facilitate payment on claims, Initiated appeals and reviews to maximize reimbursement on low insurance payments, Review Explanation of Benefits for accurate payment, Completed account receivable projects, Generated Correspondence to insurance companies Request operative reports and other medical information for claim review, Personal Assistant /Personal Care AssistantRRJ LogisticsMay 2017 to PresentAnswering phone calls, emails, Managing schedules, Taking notes at meetings, Helped with personal tasks, Shopping, Cooking, Laundry, Scheduling social engagements, Housekeeping, Bookkeeping. Customer Service Representative / Front DeskH&R Block - Tucson, AZJanuary 2013 to May 2013Answered Multi- Ph line, Followed Up on Basic Tax questions in a timely matter, Set and Rescheduled Appointments, Data Entry, Demographics, Accepted Payment for Taxes Prepared, Translated for Spanish speaking clients, Coping, Filing, General Office duties. Owner/ Customer Sales RepresentativeWireless Plus - Tucson, AZJuly 2001 to December 2002Direct store sales, Handled technical and billings questions, Bookkeeping, Maintained contracts with providers and customers, Facilitated payments and deposits, Troubleshoot customers complaints and problems and follow - up in a timely manner, Tracked and ordered equipment and supplies, Responsible for selling product and accessories to meet monthly goals. Patient Account Coordinator / Up Front ReviewLincare Inc - Tucson, AZApril 2000 to July 2001Patient Account Representative / Insurance Billing Specialist Maintained contracts with providers and customers, Verified insurance information collected from patients Detected problems and errors on patient account, Facilitated payment and on patient accounts, Troubleshoot customers complaints and problems and follow - up in a timely manner, Prepared accounts adjustments, Established and Maintained contract with payors to facilitate payment on claims, Initiated appeals and reviews to maximize reimbursement on low insurance payments, Review Explanation of Benefits for accurate payment, Completed account receivable projects, Generated Correspondence to insurance companies, Request operative reports and other medical information for claim review. Insurance Follow- Up RepresentativeCarondelet Health Network - Tucson, AZApril 1998 to April 2000Patient Account Representative / Insurance Billing Specialist Maintained contracts with providers and customers, Verified insurance information collected from patients Detected problems and errors on patient account, Facilitated payment and on patient accounts, Troubleshoot customers complaints and problems and follow - up in a timely manner, Prepared accounts adjustments, Established and Maintained contract with payors to facilitate payment on claims, Initiated appeals and reviews to maximize reimbursement on low insurance payments, Review Explanation of Benefits for accurate payment, Completed account receivable projects, Generated Correspondence to insurance companies Request operative reports and other medical information for claim review, Customer Service Administrator AssociateIntuit - Tucson, AZMarch 2015Responsibilities Managed several email boxes and route contacts appropriately, Followed and executed against detailed process documentation in order to process customer requests, Engaged with customer support teams, over a variety of media channels, with a high level of professionalism and courtesy, Consistently perform repeatable process steps in order to provide a quality experience for customers, Responded to escalated/misrouted customers using standardized responses and scripts,Investigated and resolve customer order related issues .EducationHigh school or equivalentPima Medical Institute - Tucson, AZ1997 to 1998Western New Mexico University - Silver City, NM1993 to 1994Some collegePima Community College - Tucson, AZ1992 to 1993Skills Time Management Medical Terminology (3 years) Office Experience Front Desk (2 years) Customer Service (5 years) Medical Billing (3 years) Basic Math (10+ years) Intake Experience (2 years) Medical Office Experience (3 years) Typing (5 years) Spanish (10+ years) Sales Experience (1 year) English Cash Handling (2 years) Multilingual (10+ years) Translation Insurance Verification (3 years) Home Care (4 years) Personal Assistant Experience (2 years) Interpretation Caregiving (4 years) Medical Coding Administrative experience (1 year) Process improvement Medical Records CPT Coding Accounts Receivable (3 years) Clerical Experience (5 years) HIPAA (2 years) Phone etiquette ICD-9 Laundry Leadership Analysis skills Windows ICD-10 Data EntryCertifications and Licensesdriver's licenseFirst Aid CertificationAssessmentsHome health aide skills ProficientApril 2020Providing care to patients in a home settingFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
