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Candidate's Name
Customer service representative bringing top-notch skills in oral and writtencommunication, active listening, and analytical problem solving skills. Enhances customer experiences by employing service-oriented behaviors and providing customized solutions to build loyalty.5504 Medcalf StAshland, KY 41102PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEConvergent - Customer Service RepresentativeMarch 2022 - April 2023-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.-Answered customer telephone calls promptly to avoid on-hold wait times.-Responded to customer requests for products, services and company information.Sedgwick - Customer Service RepresentativeOctober 2021 - November 2021-Provided excellent customer service by responding quickly, resolving issues and responding to inquiries.-Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.-Kept accurate and current customer account data with manual form processing and digital information updates.Kings Daughters Hospital - Patient Care Technician July 2021 - November 2021-Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.-Answered patient assistance calls, assessed needs and offered qualified support.-Cleaned, sanitized and moved hospital equipment.Cabell Huntington Hospital - Patient Care Assistant December 2014 - March 2019-Maintained accuracy, completeness and security for medical records and health information.-Documented vital signs to inform nurses and physicians of any changes SKILLSOrganizationTime ManagementFiling/Data EntryInbound/Outbound CallingMicrosoft Office Proficient10 KeyQuick LearningSalesConflict ResolutionComputer ProficientMulti-line Phone ProficiencyCustomer RelationsCreative Problem SolvingAccount ManagementLeadership Qualitiesin patient status.-Identified specific needs and provided the highest level of care for the patients well-being.Graysons Assisted LivingMay 2012 -December 2013-Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships-In charge of ordering all pharmacy supplies and keeping track of inventory levels.-Supervised team of pharmacy technicians.EDUCATIONCeredo Kedova High - Diploma1993 - 1997CERTIFICATION-First Aid/CPR Certified