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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveMotivated Order Management Representative Processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solve while creating and maintaining well-organized workflow. Strong SAP knowledge and proficiency to navigate multiple systems.Skills & AbilitiesAs400SAP AribaMicrosoft Office ProductsSAPEDI ProcessingJD EdwardsSharePointOutlookInternational ShippingExperienceQAP Order Management Specialist Siemens Healthcare March 2016-PresentProcess orders via Fax, Email, GHX, EDI, Esker and phone.Managed over 100 hospital's hematology accounts as a QAP rep.Track orders via FedEx UPS DHL Freight and tracked internationally.Work with coagulation labs and hospitals to ensure they roll to their new lots in a timely fashion.Ensure hospitals or labs have the correct lot number for their coagulation items and a long expiration date.Ensure hospitals that match lots have the same lots for the 12 months of the QAP program.Set up standing orders for customers that want automatic shipments.Set up sequesters for customers that order as needed and want to continue using a certain lot number.Process returns and email end-user the RMA for returned items.Performed date entry for sales figures., metrics and other customer data.Created and processed orders and reviewed pending orders to verify adherence and to fulfillment schedule.Sales Support Rep II MSC Industrial Supply June 2014-2016Processed orders Via, Fax, and email.Reviewed billing system to make corrections to product and pricing.Entered orders with accurate computing and diligent recordkeeping.Communicated with sales reps and end-users.Created and processed order and reviewed pending orders to verify adherence to fulfillment schedule.Performed data entry for sales figures, metrics and other customer data.Tracked shipment process labels for import/export of materials.Created new accounts using internal software.Lead Courier Carolina Copy February 2013 June 2014Operated the company's vehicle to retrieve the mail, supplies, products and materials.Ensured documents are delivered and accurately documented while protecting confidential information.Maintained company car, van, and truck.Always drove safely to avoid accidents and harm.Followed company policies and procedures during shift.Customer Service/ Chat agent Husqvarna March 2008 November 2011Prepared and dispatched shipping documents and associated record keeping.Received inbound calls and chat sessions to assist customers with account information.Helped end-users troubleshoot their outdoor power tools.Managed computer-based platform with multiple applications to maintain effective communication with customers.Provided excellent customer service while following through on responsibilities to customer and recovering from any errors made.EducationBusiness Admin York Technical College |
