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Home: PHONE NUMBER AVAILABLEEMAIL AVAILABLEEstablished efficient office procedures, record-keeping, and invoicing systems. Successfully developed new system that increased productivity and quality of work. Excellent writing and communication skills. Extremely motivated and focused. Friendly, personable, and easy to work with. Highly organized with attention to detail and ability to service several transactions simultaneously. Maintained updated computerized database of customers. Planned and organized work under minimal supervision of manager. Rapport builder with interpersonal skill established in both internal and external business situations. Resourceful and flexible.EDUCATIONGateway Community College, Business Professional & Office Assistant Training Certificate 2017Customer Services and Sales Fundamentals Certificate/Credential from National Retail FoundationThe Greater New Haven OIC, Inc., New Haven, CT 1997Medical Office Skills Certificate and Clerical CertificateThe Academy for Business Careers, Hamden, CT 1986Data Entry CertificateEXPERIENCEHill Health Center, New Haven, CT 2006-2011Health Information ProcessorScanned patient documents into computerPut documents into correct locationsResponded to customer telephone calls and provided chart numbers when requestedMedical Records Office Coordinator/Clerk 2003  2006Employed as Medical Records Clerk for various local temporary agenciesUtopia Home Care, Inc., East Haven, CT 2003Medical Records CoordinatorAccurately and efficiently filed clients records and charts (alphabetical and numeric)Responsible for contacting physicians for order signaturesDischarged patients utilizing computerized systemPerformed switchboard functions on an as needed basisChart One Inc., New Haven, CT 2001- 2002Medical Records ClerkCopied patients records and other medical documentationResponsible for accurately retrieving and delivering correspondence as per attorneys requestsAccurately filed patients charts and recordsOperated fax machineMetro Taxi & Elm City Transportation, West Haven, CT 1999  2001Customer Service RepresentativeProvided courteous and timely service to customers in transportation call centerScheduled transportation for all customers utilizing computerized systemAssisted customers with travel and destination related inquiriesOmni Home Health Services, New Haven, CT 1997 - 1999Medical Records SpecialistAccurately and efficiently filed clients records and charts (alphabetical and numeric); verified billingDischarged patients utilizing computerized system; ordered medical supplies as needed