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Click here or scroll down to respond to this candidateCandidate's Name
Street Address W San Miguel St. Tampa FLE-mail: EMAIL AVAILABLEPERSONAL INFORMATIONDate of Birth Street Address /04/1990Citizenship(s) AmericanEDUCATIONDEREE The American College of Greece Athens, GreeceBachelor of Science in Business Administration Sept. 2008 Dec.2013Significant courses Entrepreneurship TheorySignificant projects Family Business ManagementAmerican Community Schools of Athens Athens, GreeceHigh School Diploma June 2008WORK EXPERIENCEForward HealthCustomer Sales (Remote/Contract) Tampa FLSept. 2022-Reach the sales and growth objectives that are critical to the success of the companyEngage with prospective members over the phone and via text messagesGather customer feedback and share with our Product, Sales and Marketing teamsJune Homes New York, United StatesSenior Customer Support Manager (Remote) July. 2019- Aug.2022Respond to customer queries in a timely and accurate way, via phone, email or chatMonitor customer complaints on social media and reach out to provide assistanceGather customer feedback and share with our Product, Sales and Marketing teamsTrain junior Customer Support RepresentativesTroubleshoot problems and see them through to resolutionHandle complaints to building strategies for improving the overall customer experience and fostering loyaltyTrack customer service KPIs and metricsCultivate and maintain long-term trusting relationships with Clients (landlords)Proactively seek new business opportunities in the marketPursue and set up new meetings between prospect clients and Account executivesTeleperformance Kallithea, GreeceHuman Resource Development Executive Oct. 2018- July. 2019Use corporate training platforms to conduct technical rating assessments regarding promotions.Undertake the proper and immediate implementation of the internal horizontal and vertical professionaldevelopment in response to production demands.Contribute to the organization and development of Corporate Career Progression Programs. Organize and supervise the implementation of the development programs.Prepare weekly reports/updates for the HR Supervisor so as to oversee the assigned programs.Attend re-current trainings published by the Company on a regular basisTeleperformance DropBox Kallithea, GreeceCustomer Support Specialist Sept. 2017- Oct. 2018Consult with customers to evaluate needs and determine best optionsDeliver information about companies offerings and new services, to upsell clientsRemain courteous and calm at all times, even during moments of intense customer displeasureConsistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.Provided back-up for other customer service representatives when needed.Mavericks Restaurant Nea Filadelfeia, GreeceOwner- Manager March. 2015 2018Coordinate daily front of the house and back of the house restaurant operationPerform the screening process for hiring employees for different positionsMaintain restaurants revenue, profitability, and quality goalsResponsible for identifying staffing need and schedule employees for coverageRegularly review product quality and researching new vendors.Palmie Bistro Corporate Office Voula, GreeceOffice coordinator May 2012 Oct. 2014Plan, organize and manage company social events.Present reports and newslettersSupport all teams with various administrative tasks.Manage, update and review websites.Monitor office supplies, inventory, and placed orders as needed.SKILLSExcellent communication, interpersonal and problem-solving skillsWillingness to take on added responsibility to meet tight deadlines.Accountable, professional and energetic work attitude. Multi-tasking abilities Deep understanding of sales performance metricsProficient in all MS Suite (Word, Excel, Access, PowerPoint), RedashLANGUAGESEnglish (Native)Greek (Native) |
