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(C) PHONE NUMBER AVAILABLE ~ EMAIL AVAILABLEPROFESSIONAL EXPERIENCEVolvo Group Trucks Hagerstown, MD 9/2021- 2/2023Assembly Line WorkerAs a part of a 3-person team as engines cooled. Was responsible for masking engines preparing them for painting, there were 3 stations. The 1st station was responsible for what was called the Cool part of the engine. The 2nd station was responsible for the Hot part of the engine. And the 3rd station after engine was painted removing tape on the engines.FedEx Ground Hagerstown, MD 4/2021- 2/2023Package HandlerUnloaded Trucks of Items in a safely as well as timely mannerRicoh Hagerstown, MD 6/2021- 9/2021Computer Inventory SpecialistReceived computer hardware 3 times daily from our offices throughout the US. Collected data on what specifically was received and presented to other personnel to be entered in a Database.Shipped out computer hardware items to our offices throughout the U.S.Maintained a warehouse in which computer hardware was stored.State of Michigan Unemployment (SOM) Remote 4/2020  4/2021Claims OperatorFiled new claims, reopened, and modified.Took inbound calls to assist claimant with issues with their claims.Moved to appointment calls (Acuity) that resolved 5 specific issues that a claimant may be experiencing.Marriott Data Center Frederick, Maryland 8/2018 - 4/2020Mainframe OperatorSystem monitoring, system alerts management (detection, action according to defined operating procedures, escalation), incident management (registration, resolution if possible and escalation)Implementation of minor changes and requests according to predefined proceduresEDUCATIONCertificate, Computer Operations/Programming, Control Data Institute, Arlington, VA 19872 years, Computer Science, Prince Georges Community College, Largo, MD 1985Graduate, General Studies, Suitland High, Forestville, MD 1983