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MichaelKaminskiIT Support SpecialistPHONE NUMBER AVAILABLEABOUT MEEMAIL AVAILABLEWest Islip, NY 11795I am a proven IT support specialist skilled in customer service and ticketing systems. I am an initiative-taking, reliable and hard-working person. Excellent at working well under pressure and adhering to strict deadlines.SKILLSProblem SolvingTime ManagementTroubleshootingCustomer ServiceActive ListeningActive DirectoryMicrosoft 365Microsoft TeamsSharePointParallels ClientEDUCATIONMaster of Science in Information, Networking and Computer SecurityNew York Institute of Technology2011-2013Bachelor of Science in Computer Information SystemsSt. Josephs University2009-2011EXPERIENCEIT Support SpecialistPaypro Corporation Ronkonkoma, NY December 2014  PresentProvided professional technical support to colleagues and clients on software and phone related issues.Executed upgrades and server migrations of payroll software.Assists customers in resolving technical problems on an emergency basis.Monitored job queue and provided solutions or redirected issues to appropriate department.Developed user documentation/installation procedures.Networking InternSuffolk Community College, Selden, NY May 2009Organized fiber optic cables and telephone wiring to networking host.Set up new Workforce Technology Center- Brentwood Campus.Utilized link tester to help create networking system.Shift SupervisorRite Aid Pharmacy, West Islip, NY September 2007  November 2014Worked as cashier and was promoted to Shift Supervisor.Counted cash at the end of the shift and managed bank deposits.