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HELENE D NJOHPHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYExperienced Health Worker and Case Manager with a proactive approach to case management, always demonstrating leadership skills with the ability to work independently. Dedicated to coaching and working with clients on emergency situations, completing all necessary paperwork and working with the clients to live in their homes as independently as possible.SKILLSHealthcare Navigator -SNAP/ MNsureDirect care to persons with disabilitiesStrong assessment and organizational skillsAbility to Multi-task and meet deadlinesExcellent interpersonal skillsCompassionate and EmpatheticTrustworthy and Commitment focusedTeamwork and InnovationEXPERIENCECommunity health worker /Navigator/ SNAP / Outreach January 2020- PresentNorthpoint Health and Wellness Center Minneapolis, MNCustomer contact/service or human services and field(s) (social services, community engagement, public health)Demonstrated ability to effectively communicate and experience in training/teaching and public speakingHigh Attention to detail ensuring all paperwork was filled out correctly and all documentation was providedListen to client needs, while assessing and troubleshooting resistance to program enrollmentDemonstrated exceptional customer service skills by providing a welcoming and inclusive environmentEffectively was able to relate to individuals and families of varied ethnic, cultural backgrounds, ages, and economic circumstances and communicated community organizationsAbility to build and develop constructive working relationships with a variety of individuals, assist with establishing a work plan based on assessmentKnowledge of interviewing and recording techniques; of the surrounding community; program policies; and working knowledge of health care systemsExcellent verbal, written, analytical and group communication skills working with a multi-cultural environmentDemonstrated use of Microsoft Office, Office 365 and the ability to learn other computer software programsIndependent Living Services (ILS) (Part time) June 2015 -May 2023Empathy Home Care City, MNEvaluated the home situation to determine what health teaching will be required, what assistance from family will be provided, and determined if other services are neededCoordinated total client care and initial development of Individual Program PlanCompleted periodic individual program support reviewsFiled adult protection reports and discharge paperwork as assignedAssisted clients in Independent Services so they can remain successfully in their homes and communityVocational Specialist January 2017- December 2019Partnership Resources Minneapolis, MNProvided a positive client interaction by providing physical, social, and emotional support for clientsSupported and participated in clients daily life in the communityPromoted the individuals development towards near or total independence in the communityProvided basic case management duties including weekly visits with adult with disabilities, building life skills, linking to other services and documentationCoached and worked with the clients on emergency situations, completing all necessary paperwork and working with the clients to live in their homes as independently as possibleTrained through in-servicing, role modeling and staff meetings in the area of program services including goal areas, behavioral plans or approaches, documentation and client approach/rapportJob Coach January 2006  December 2016Equality Pathway Maple Grove, MNProvided support and training services to participants in their environment and promoted the individuals development towards near or total independence in the communityProvided basic case management duties include weekly visits with adults with disabilities, building life skills, referring to other servicesDedicated to providing personalized services and building safe environments fostering trusting relationshipsWorked with youth aging out of the foster care system and provided life skills training and preparation for independenceProgram Technician (Part time) February 2014- December 2015Workability Golden Valley MNTaught various classes, provided job coaching and behavioral supportResponding to client needs such as incontinence, medication administration, medical support, lunch assistanceAssisted with planning community outings and driving the company vanSupported persons with behavioral or medical challenges while helping them learn important life skillsCare Coordinator/Community Health Worker January 2011- December 2013Hennepin County Medical Center Minneapolis, MNPerformed face-to-face and phone contact with patients on a scheduled basis and as neededEncouraged and supported patient to make concrete steps to better their health and manage their chronic illnessReferred patients to appropriate clinic resources such as social and financial services, food, and transportationKept patient and families and provider informed of providers of patients goal progress and offered appropriate suggestions and insight to providers for bridging barriers to goal achievementCommunity Health worker / Case Manager January 2012- November 2013Catholic Charities -Home for Children Minneapolis, MNDeveloped professional relationships and maintained a practical understanding of current community resources available to support clientsCommunicated with client and family to coordinate client careMaintained ongoing and effective communication and documentation regarding programming and client statusMaintained timely and accurate client files and comply with clinic, funders, and community practice standardsProvided outreach services for children and youthCommunity Health Worker / Case Manager March 2006- December- 2011AAFADC Inc. Wise Saint Paul, MNProvided consultation referral and support services to clients accessing the Employee Assistant Program offer bytheir employers. These services address childcare, social, financial, Healthcare, legal, jobs search, housing, transportations, and health educationCoordinated and arranged meetings with social workers, food shelf, and financial servicesFollowed-up with clients to ensure quality of servicesAssisted with green card workshops, including application preparation and photo takingAnswered client phone calls and case inquiries.Arranged and provided transportation to clients to the extent necessary to ensure a safe and comfortable ride.Provided outreach services to refugees and new immigrants.Helped newcomers learn important life skills, strengthen their families, and contribute to building a diverse and thriving communityEDUCATIONCommunity Health Worker CertificationSummit Academy, Minneapolis MNAA, Human ServicesMinneapolis Community CollegeBA in Education, Special Ed., Recreation, Human ServicesUniversity of Yaound Cameroon