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Tow & Recovery DispatchDes Moines, IA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am dedicated, hard-working, professional, actively seeking opportunities to use my education, experience and skills toward helping an organization to achieve the goals and objectives crucial to success. I aspire to become more familiar with the roles and responsibilities key to the operations and in an effort to enhance business productivity. I enjoy learning and thrive helping others in a teamwork setting. I am very focused and look beyond the minimum expectations to further build upon skills and experience for further success.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceMachine OperatorKATECHONovember 2016 to May 2017machine operator and machinist in maintenance operated a CNC machine, and created parts with aluminum and steel within tolerance according to blueprint. Assembled parts and helped maintenance and production on the floor. Machine OperatorDee ZeeMarch 2015 to November 2016Ran forklift, responsible for making sure that the die quality was up to specifications for quality assurance. Received the logs and processed the invoices and manifests. Inventory of the whole plant. Operated the Optical contractor. Ran a CNC machine created the orders for the press Entered log invoices for chemical certificates. Transportation DispatcherCopart, Inc - Des Moines, IAJanuary 2011 to June 2013Copart Auto AuctionTransportation Dispatcher - Directed pickup and delivery of freight efficiently and by prioritizing rush deliveries. Assigned trucks to drivers and provided accurate route directions. Kept track of delivery process on route while being available for backup calls. Scanned, faxed, and printed a high volume of documents daily. Managed a multi-line telephone system with 100-150 inbound calls. Scheduled pickup/drop-off assignments and other customer requests. Train all new dispatch employees. Recognized highly by managers and staff for exceptional work speed, knowledge and customer service. EducationHigh school or equivalentSE Polk High SchoolSkills Manufacturing CNC Packaging Machine Operator forklift Data Entry fast learner Assembly Excel Maintenance problem solving Dispatch Logistics Customer Service Dispatching Call Center Quality Inspection Mechanical Knowledge CNC Lathe Blueprint Reading Fabrication Shipping & Receiving CNC Programming CNC Milling Machine Facilities Maintenance Calipers Quality Assurance Title processing (2 years) Filing (6 years) Forklift (4 years) CAD Micrometer Coordinate Measuring Machine Computer literacy Sales Microsoft Office Microsoft Excel Calibration English Mechanical engineering Welding Plastics injection moldingAssessmentsMechanical Skills: Monitoring ProficientNovember 2019Monitoring machine indicators to determine appropriate functioning. Full results: ProficientMechanical Skills: Aptitude ProficientNovember 2019Understanding and applying mechanical concepts and processes. Full results: ProficientMechanical Skills: Aptitude ProficientDecember 2019Understanding and applying mechanical concepts and processes. Full results: ProficientData entry: Attention to detail ProficientDecember 2020Maintaining data integrity by detecting errorsFull results: ProficientScheduling ProficientDecember 2020Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: ProficientCustomer focus & orientation Highly ProficientDecember 2019Responding to customer situations with sensitivity. Full results: Highly ProficientCall center customer service ProficientDecember 2020Applying customer service skills in a call center setting Full results: ProficientSales skills ExpertDecember 2020Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.Full results: ExpertCustomer service ProficientDecember 2020Identifying and resolving common customer issuesFull results: ProficientForklift safety ProficientJanuary 2021Best practices and safety hazards in forklift operation Full results: ProficientMechanical knowledge ProficientMarch 2021Understanding and applying mechanical concepts and processes Full results: ProficientAdministrative assistant/receptionist Proficient March 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientVerbal communication ProficientMay 2021Speaking clearly, correctly, and conciselyFull results: ProficientBasic attention to detail ProficientJuly 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkills Attention to detail Ability to learn new tasks with little or no supervision Great team member and willing to go the extra mile Great communication skills Great customer service |