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Click here or scroll down to respond to this candidateCWCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Cameron, NC Street Address
Highly motivated and positive individual with great organizational and communication skills. Customer service master and ecient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.Self-motivated professionalComputer prociencyMS OceVerbal and written communicationSchedulingOce Supply OrderingAdministrative tasksProfessional communicationGreeting customersAppointment SchedulingExperience in LeadershipTeam BuildingCustomer ServicePerformance MonitoringSta TrainingOverseeing Daily ActivitiesCash HandlingConict ResolutionOvertime ManagementComplex Problem-SolvingTeamwork and CollaborationCoaching and MentoringShift SchedulingCall Center OperationsWalmart Cameron, NCOvernight Team Lead11/2022 - CurrentMaintained positive working relationship with fellow sta and management.Evaluated needs of departments and delegated tasks to optimize overall production.Identied areas for improvement, narrowing focus for decision-makers in making necessary changes.Sonic Automotive Charlotte, NCTitle Clerk05/2022 - 09/2022Managed and led paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales. Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved. Collected purchase funds and veried conrmed lienholder payo before processing title.Assisted new vehicle owners to understand title transfer process and steps required of owners to nish process.Carmax Pineville, NCLead Business Oce Associate10/2019 - 05/2022Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval. Answered telephone calls to eld inquiries from clients, vendors and SummarySkillsExperiencevarious other callers seeking information.Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.Received and routed business correspondence to correct departments and sta membersBest Buy Pineville, NCLead Business Oce Associate10/2013 - 09/2019Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter. Streamlined recruiting processes for entire team.Tracked receipts, employee hours and inventory movements. Provided clerical support to company100+ employees by copying, faxing and ling documentsRalph Lauren Philadelphia, PACustomer Service Lead10/2011 - 05/2013Stepped up to assist customer service manager with complaints and issues during times of department short stang.Planned schedules and workows based on expected customer demands. Checked status of orders and back-ordered products to coordinate ecient shipments.Helped operators handle incoming calls and managed escalated needs with targeted resolutions.Simon Gratz High School Philadelphia, PAHigh School Diploma06/1998Education and Training |
