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Click here or scroll down to respond to this candidateCandidate's Name
San Marcos Street Address TXTel PHONE NUMBER AVAILABLEEMAIL AVAILABLEHOSPITALITY MANAGEMENTHighly-skilled Management professional with expertise providing operations management in hotel industry. Proficient in areas of planning, purchasing, and budgeting and labor control. Exceptional interpersonal, customer service, liaison, and follow-through skills. Skilled in providing leadership, mentoring and training in multi-cultural environments.CAREER ACCOMPLISHMENTS2018 Key West General Manager of the Year award recipient from The Lodging Association of the Florida KeysMember of the Board of the Directors for Florida Keys Lodging Association and Florida Restaurant & Lodging AssociationActing General Manager for Casa Marina & The Reach for three months during transition of Managing DirectorImplemented wage progress report for Rooms Department to ensure expense control and budgeted productivity; Assisted with renovation of 461 roomsBegan INS H2B visa program for workers from PolandCreated extensive training program for employee and contract labor according to Hilton standardsControlled Rooms Department budget by maintaining a monthly checkbook to maximize profitReconciled monthly general ledger financial review; During tenure, QA inspection passed with good results for first timePROFESSIONAL EXPERIENCEMEISEL HOLDINGS November 2016 June 2020General Manager of Key West HospitalityOversee all hotel operations and management of three properties including H2O, Santa Maria Suites, South Winds Hotel and newly opened Tipsy Rooster bar and liquor store.Launched H2O Luxury Suites, a 4 Diamond Award and #1 on Trip Advisor one year after opening with 22 luxury suitesCreated and implemented all departmental SOP's and training manuals, grooming and uniform standards and a detailed hurricane plan with LSOPCreated numerous promotional packages to increase revenue and guests satisfactionBudgeting, forecasting, controlling expenses, processing invoices and approving themActing Human Resources representative as there are none on propertyCreated employee incentive and recognition programsOversee all daily operations - all departmentsProud sponsor of Key West Police Department Love Fund, Wesley House, SOS mission and other fund raising events for FRLA and local non-profitsCASA MARINA AND THE REACH RESORT, Key West, FL June 2006 November 2016Executive Committee, Resort ManagerLead, direct and manage all hotel operations including budget, forecast and managing labor reportsYear over year meeting financial results achieving EBITA and budgetEnsure guest and team member satisfaction, replying to all inquiries in timely mannerRecruit, interview and train team membersCoordinate post renovation opening of guest rooms, lobby, public areas and restrooms, fitness center, pool and meeting facilitiesOversee Department Managers for Housekeeping, Security, Guest Services, Rooms Control, Bellstand and all public areas; put into effect brand standards for compliance and quality controlImplement Smoke Free, Pet Friendly, Green Palm, True Waldorf Service, personal conciergeAssist in site visits for Sales/Catering Team and provide support for large functions such as July 4thConduct weekly property inspection with Engineering and Housekeeping to ensure compliance with preventive maintenance programCASA MARINA AND THE REACH RESORT, Key West, FL 2000 June 2006Director of HousekeepingOversee all aspects of Housekeeping Department operations including budgeting, purchasing, staffing, and trainingMaintain monthly supply and laundry inventoryImplement employee relations and service training programsInterview and hire new managers and associatesImplement training programs, maintain cleanliness standards and manage laundry departmentEDUCATIONUNIVERSITY OF JAGGIELONSKI, Kracov, PolandMasters in World HistoryProficient in English, Polish, Russian and Czech |
