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Title Customer Service Office Administrator
Target Location US-CO-Colorado Springs
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Colorado Springs, CO Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryExperienced in working with professionals of diverse populations and atmospheres. Equally capable of working independently, as well as with a team, and comfortable exercising initiatives and solving problems.Professional Skills:Auto Cad softwareCarlson Intellicad softwareCAD Key 19Financial Institution softwareQuickBooks & Pay traceKorean language; AdvancedArtistic TalentCustomer ServiceProblem SolverFlexible and adoptableVA & DD214 formsCertified on 4-H leaderWork HistoryInsurance Producer 3/2023 to presentColonial Life, Colorado Springs, CO 80903Set appointments.Meet with company owners to discuss insurance options for the employer as well as its employees.Maintain organized and through records of all clients daily.Medical Office Administrator 2/2022 to 12/2022Performance Medical Solutions, LLC, Fayetteville, NC 28305Hours per week: 40 to 42 hoursDaily filing, scheduling, canceling, and re-scheduling veterans appointments for delivery of durable medical equipment.Received requests for bids from VA and assist office manager with visits to Veterans Affairs (VA), researched and provided quotes in a timely, efficient manner.Placed calls to veterans to ask pertinent questions about possible lift configurations. Worked with VA and respective Purchase Agents to obtain lift quotes, purchase orders and various required communications.Pursued correct avenues to obtain needed information on veteran deliveries and shipments. Processed payments received in QuickBooks and submitted invoices to VA and insurance providers.Provided estimates on repairs of scooter or power wheelchair for private paid from veterans  by appointments or walk-ins.Routinely communicated with case managers care takers and other health care professionals regarding equipment for veterans.Reviewed veteran ICD-10 and CPT codes for diagnosis to ensure proper DME is delivered to veterans.Office Management/Auto Cad Technician 9/2018 to 9/2020Maps Surveying, Inc, Fayetteville, NC 28305Hours per week: 25-40 hoursPrepared Bid proposals and contract forms to clients, assessments of estimation of the cost and timeframe, constant updates of the jobs and scheduling for field work to be surveyed.Deed research of the properties: Legal description of a property that property boundaries that are denoted with both bearing and distance  transfer written bearings and distances to create the property boundary on Carlson Intellicad software.Recording the plots.Site plan dwg.Proven and recorded customer service to all stakeholders and clients, including builders, buyers, agents, sellers, architects, vendors, etc.Imports and exports of point files. Fling and ordering office supplies.Bank Teller 2/2022 to 8/2007 & 5/2018 to 9/2018Bragg Mutual Federal Credit Union, Fayetteville, NC 28301Hours per week:Coached and trained new tellers: Follow proper procedures for handling cash and cashing checks, customer service, and sales. Trainee tellers (3) observed each transaction and hands-on training under my supervision.Provided and support customers through routine and complex transactions such as; deposits, withdrawal, and loan payments, cashing checks, open and closing accounts, issuing cashier's checks, money orders, and traveler's checks.Generated (name of report) and balance at the end of shift, ensured accuracy of balances.Received "CEO Special Award" in 2008  Submitted my art to enter into the March of Dimes contest and finished in second place & drawing of the main branch building, which is at the lobby.Child and Youth Counselor & Arts Teacher 6/2017 to 4/2018R.P. Lee Youth Center, Peterson Air Force Base, CO 80914Hours per week: 35-40 hoursCompleted a background investigation for both local and national criminal with security clearance.Provided counselling services to children and teenagers.Organized and researched 12 programs for 55 children to participate each month.Organized and entered art program for National Fine Arts Exhibit  Boys and Girls Clubs of America.Worked with a child psychologist every Wednesday for Girls Club: Open dialogue time between all of us to discuss anything they want to.Participate in gym activities: running, basketball games, and dodgeball games. Etc.Front Desk Representative 2/2017 to 4/2017Peterson Air Force Base Lodging TLF, Colorado Springs, CO 80914Hours per week: 40 hoursAssisted in accommodating hotel guests through reservations, registration, and assigning rooms.Received letters, packages, etc., and distributed them.Issued, programmed, and reprogrammed the hotel room key cards for guests.Kept accurate records of occupied rooms and guests accounts, ensuring customer privacy during accommodations. Created and confirmed reservations, presented statements to and collected payments from departing guests, ensuring accuracy of accommodations.EducationAssociate Degree in Medical Administration Billing and Coding and Auditing: 2019-2022Fayetteville Technical Community College, Fayetteville, NC; Deans List 2020Civil Engineering and Surveying; Credits Earned: 60/120, GPA: 3.8Fayetteville Technical Community College, Fayetteville, NCLicenses & CertificationsLife and CO Health Insurance ProducerNC Notary Public & E-Notary, NC Department of State, 10/2018- 10/2023Medical Coding Specialist & Patient Services Representative: 2022Fayetteville Technical Community College, Fayetteville, NCReferencesMichael Knight811 McPherson AveFayetteville, NC 28303Harriet Burnett2987 Bookcrossing Dr.Fayetteville, NC 28306Trish Demann2219 Meadow Wood Rd.Fayetteville, NC 28303

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