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Click here or scroll down to respond to this candidatePROFESSIONAL SUMMARYI am a passionate and skilled UX/UI designer who understands the highly complex service lifecycle and management processes, I have a proven ability to blend creativity, research data, and usability perspectives for high-value durable goods for manufacturers. I have spent the last seven years in the UX/UI SaaS enterprise software, within the financial man- agement and the service lifecycle industry. I have over twenty years of web design/development ex- perience, designing and developing responsive websites and CMS in higher education. I am a pro- fessional graphic designer with an aesthetic eye and attention to detail. CORE COMPETENCIESUX/UI Web skills Soft skills Gather, evaluate, and solveCandidate's Name
User workflow diagrams andwireframes Lo/hi-fidelity mockups andinteraction prototypes Implementing user researchthrough product personacreation and usability testing UI benchmarking analysis onknown design systems withdocumentation Provided UI solution for re-sponsive design UX/UI product validation Support front-end developersto style customer branding bymodifying CSS within a SaaSsoftware environment Support the UI team to solvedesign component flow in aresponsive environment Web accessibility testing(WAVE Evaluation tool) Web multimedia and frontend and email design HTML5/CSS front-enddeveloper Responsive design Iconography WordPress (Elementor) Collaboration across multi-functional teams Collecting product feedbackthrough the interviewing ofinternal users Product usability testing Communication Attention to details Concentration under pres-sure Time management Creativity CollaborationEMAIL AVAILABLE PHONE NUMBER AVAILABLEHsiao-Fen Cole ResumeUX/UI DesignerTECHNICAL PROFICIENCIESDesign systems: Material design, Bootstrap v.5Prototyping tools: Figma, Axure, Sketch, XDCollaborative tools: inVision, Zeplin, MiroFront-end support tools: Dreamweaver, HTML, CSS, Js, PC virtual environment Other related tools: Photoshop, Illustrator, InDesign EXPERIENCESr. UX Specialist Syncron Product 2022 - 2023 CSX platform is a highly configurable structure to embrace all business solutions in different dashboards. As a senior UX designer for this platform, my goal is to make this platform more adapt- able to meet and support all other solution needs. I work on researching and designing solutions that willsupport and allow all products to work seamlessly on the platform as the company's business solution portfolio.The work included Benchmarking and focus study on UX patterns among popular design systems. Create a platform solution persona. Interviewing different solution stakeholders/internal users to understand their needs and pain. Evaluate dashboard components with the UI team. Summarize the critical findings, design the user flow, and mock up the concept for the dashboard solution.Examples with Miro and AxureProject Platform User Management SystemMockup Dashboard Management UMS Bulk UploadUser Flow Chart Dashboard Plan and Persona Product to UMS UX Research Benchmarking DashboardContent Usability TestUX Specialist Mize/Syncron Product 2021 - 2022 As a UX designer, I work closely with the product manager and the development team to solve usabil- ity issues, design the business requirements, and ensure the enhancement is implemented to the product correctly.The high-profile project I worked on in this position was the Nintendo Customer Support Center for the repair service system. The goal is to seamlessly transition Nintendo users from the customer support site to the repair system. I participated in the full project process, which required a high col- laboration with the development team and utilizing my front-end development skills. My contributions are: Style mockup for the Nintendo Customer Support site to add a new Repair system user flow. Working with the back-end developers to support and modify the front-end CSS system code to achieve the visual requirement for both the customer and agent portal. I created a post-mortem document on how to enhance the CSS support process for our future cus- tom project. Web accessibility testing.ResultingDue to this phase 1 project being delivered on time. Nintendo was able to provide repair product support for tens of thousands of their product owners. To that end, this project generated 1.5 million dollars in revenue for our company.Project Examples with Miro and AxureProject Nintendo Field ServiceManagementSales PerformanceManagementInteractiveprototypeCustomer SupportSiteService Quote signature andapproval (Axure)Desktop Mobile(Axure) Parts Information Parts Catalog Order DispositionMockup Portal View Dispatch Calendar FilterUser flows Flow Chart Agenda Calendar Parts Catalog Mobile UX validation Agent Portal and Customer Portal (Axure)*Additional projects and subsequent details available upon request Digital Designer Freelance 2019 - CurrentMSM Productions, Ltd. 2020 - 2021 Completed product illustrations for e-commerce site and character illustration for video production to meet deadlines and requirements.Successfully promote photographer with marketing material and the web presentation with online photo products to drive revenue. Design the business card, flyer, and large stand promotional banner. Implementing an online photo product catalog on the WordPress website to drive the photo merchandise.UX/UI Designer Jorsek LLC 2019 ExampleAs a sole UX/UI designer, I have successfully Created multiple CSS publication-style templates to print PDFs. Working directly with front-end developers to implement the new design into the content management system. And improve the UI DITA editor application with CSS. Design and Develop their next-generation DITA editor UI, prototype, and application icon sets. UX Designer Paychex IT 2015 - 2019 Example Successfully collaborated designs and solutions with the agile team by utilizing Adobe Creative Suite, Sketch, Zeplin, and inVision with the following Constructed wireframe/prototype applications to deliver concepts for desktop and mobile devices. Participate in user interviews and usability tests, observe, and gather feedback to enhance the product. Working in the Agile team environment and supporting the product remote team by utilizing JIRA and Confluence applications in requirements and UX documentation. As part of the production process, I work closely with the development team to provide feedback and validation.Web Designer Roberts Wesleyan College IT & Marketing 2004 - 2015 Web site design and developer by utilized Adobe creative suite, HTML, CSS, and javascript. As the sole web designer in the College IT and Marketing department, I have successfully devel- oped campaign landing pages to drive the college's marketing strategy. Designing, developing, and supporting colleges' websites, including the websites of various divi- sions, the library, and other activity centers to improve the online experience. Proficient in web presentation and multimedia design, such as events and holiday promotional materials. Web accessibility standards and guidelines. Responsive pioneer for College administration website - Initiated design and development for the administration.Responsive highlightI was the one who initiated and implemented the design of responsive and developed the site for the administration website. I ensured the website was user-friendly and could be accessed seamlessly across all devices.ResultThis project helps administrators provide a mobile-accessible website for potential students while staying within budget constraints.EDUCATIONNN/g certificate credit courses Generating Big Ideas with Design Thinking Designing Complex Apps for Specialized DomainsRochester Institute of Technology, Rochester NYMFA in Computer Graphics Design BFA in Graphic Design - Graduated Summa Cum Laude Honors : Phi Kappa Phi Honor Society and Golden Key National Honor Society REFERENCEAndrew ThomasProducts / Product Management / User ExperienceDirector UXPHONE NUMBER AVAILABLE EMAIL AVAILABLEMichael JohnsonDirector ProductProduct ManagementPHONE NUMBER AVAILABLE EMAIL AVAILABLEOlga Dudzik-GrnickaDirector UXProduct ManagementPolandPHONE NUMBER AVAILABLE EMAIL AVAILABLE |
