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Title Technical Support Client Success
Target Location US-NY-New York
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Candidate's Name
Born 4th of February Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECERTIFICATESASSOCIATIONSLANGUAGESINTROPERSONAL PROFILEA diligent, hard working and well focused professional who has a long track record in payment terminal managementwith proven experience in the management of INGENICO, VERIFONE, PAXS90,NURIT 8210 and TELPOterminals in line with global best practices, standards and regulations. Specialties in Business& ChannelDevelopment. I am team oriented, resilient and have a self-consistent personality, along with a very precise and goalorientedworking style. Right now I'm looking for a position at a company where there is future potential forpromotion based on individual and team performance. WORK EXPERIENCEJOB DISCRIPTION* Repair and maintenance of terminals e.g Android terminals* Remote POS monitoring, on and osite resolution of issues to ensure minimal downtime. Via Nibss Services Portal,Management Portal AND EPMS (central terminal management system)* Monitoring of roaming SIMs via E-portal.* Conguration,prepping and troubleshooting of Aisino terminals,S90,S900 Android terminalsJOB DISCRIPTION* POS Conguration and creating of Hardware Id* Nullication of Hardware Id on Backend* Repair and maintenance of NEW 8210 POS terminals* Testing of all releases of company application and POS software updates.* Ensure all problems are logged, investigated and resolved completed within support SLA.* Provide support for the central systems used in supporting customer such as LMS.* Loading of lottery Application to the terminal* Provide weekly and monthly report for Head of department* Troubleshooting with customer on phone when their terminals is down Pos Special Technical SupportINTELLIFIN SOLUTION LIMITED  Aug 2021  PresentBackend Technical Support EngineerWESTERN LOTTO AND BET  Jan 2019  Jan 2021PROFESSIONAL TRAINING. (1) Azure 104 Administrator AZ- 104 - (In progress). (2) AWS Solution Architect Associate - (In progress) CLOUD COMPUTINGJOB DISCRIPTION* Loading of Lottery application on TPS300,TPS800 and EFT930G Ingenico* Hardware Repair of TPS300,TPS800 and EFT930G Ingenico* Monitoring of Lottery Management System (LMS) Interface and terminals* Loading Virtual Credit on the terminals .* Manually and Remote downloading of Application* Check and uncheck Principal agent terminals on LMS* Re-activate terminals / System AlertSenior Technical Support EngineerWINLOT GLOBAL RESOURCES LTD  Mar 2014  Jun 2018* SystemSetup/ Conguration using Winlot modem for Principal agent interface Repair and maintenance of Ingenico, TPS POS terminals* Remote POS monitoring, Via LMS (lottery management system), osite resolution of issues toensure minimal downtime.* Testing of all releases of company application and POS software updates. JOB DISCRIPTION* Repair and maintenance of Ingenico POS terminals* Testing of all releases of company application and POS software updates.* Ensure all problems are logged, investigated and resolved completed within support SLA.* Provide support for the central systems used in supporting customer such as CTMS.* Provide weekly and monthly report for Banks and Nibss.* Routine Visit to Merchant location for fault call. JOB DISCRIPTION* Repair and maintenance of ingenico/pax terminals* Remote POS monitoring, on and osite resolution of issues to ensure minimal downtime. via CTMS AND TMS (central terminal management system)* Monitoring of Ingenico roaming SIMs via E-portal.* Conguration, prepping and troubleshooting of Ingenico and PAX Point of Sale (POS) Terminals* Deployment of POS terminals and training of merchants. JOB DISCRIPTION* Conguring and deployment of dierent types point-of-sales(POS) terminals(i.e. Lipman,Verifone,Ingenico,Bitel)* Routine Visit to the Merchant location and fault call resolved* Report to Operation Manager on the status of POS terminal deployment on daily basis, also forward thestatus to the appropriate client* Conguration and Implementation of Backend and Front End Solution* Loading various Application Solutions on POS terminal.(Paymaster, Itex Interswitch Application andloyalty Solution)* Troubleshooting, Maintenance and Repair of POS* Setting up Merchants forms on NIBSS / Interswitch Interface.* Setting up a SOMA PORT Wireless Terminal and Conguration.* Monitoring transactions on Nigeria Interbank Settlement System(NIBSS) on a daily basis.* Ensure project documentation are complete, current and store appropriately also minimize the companyexposure and risk on the project* Monitoring the various GPRS service providers and the In house Network for Eectiveness.* Viewing Nibss/Interswitch weekly reports and providing merchants with their transaction Field Support EngineerEASYFUEL NIGERIA LTD  Jan 2013  Jan 2014Pos Field Support EngineerETOP NIGERIA LTD  Jan 2012  Jan 2013Technical Support SupervisorPAYMASTER LIMITED; Subsidiary of Chams Plc  Sep 2007  Oct 2012 statements.* Traveling to dierent parts of the State within Nigeria for Deployments* Liaison with Telecommunication company for GPRS connectivity's PROJECT SUPERVISEDIntegration of backend and Testing of Life IP addresses National Open University of Nigeria Student Data Capture and Verication using Biometric Chams POT.Deployment of WAP services, cards personalization, Enrolment and Verifcation for Federal Govt. Headof Services (HOS) Projects, (at Abuja, Lagos & Kano) using Biometric Chams POT . Oversight function for 50,000 NSL Plc Terminals for lottery Application, Air-time Vending and VISAPayment Application before deployment.Nigeria Communications Commission (NCC)Project on Sims Registration in Lagos . Skills and Abil- Excellent interpersonal skills with eective commitment to overall organizational ity goals and aspirations.* Ability to take challenges and work eectively with minimum supervision.* Ability to work as a team in a resourceful and friendly environment EDUCATIONI obtained my Higher Diploma in Computer Science with lower Credit level I studied Computer Science at Kwara state Polytechnic,Ilorin where i obtained my Higher National in Computer ScienceI studied Computer Science,project on Point of sale terminal Conguration and Communication.I am Science Student with Satisfactory Waec Result Higher National Diploma(HND) in Computer ScienceKwara State Polytechnic, Ilorin  Sep 2006  Jun 2008 Computer ScienceKwara state Polytechnic  Jan 2006  Sep 2008National Diploma (ND) in Computer ScienceKwara State Polytechnic, Ilorin  Sep 1999  Jun 2002 O,Level CerticateCoker Secondary School Coker  Sep 1990  Jun 1996 SKILLSTroubleshooting IT equipment installation and conguration IT support Customer support, CRM systems Basic computer maintenance Troubleshooting IT support IT equipment installation and conguration Computer, laptop maintenance and repair Oce tools (MS oce, open oce, etc.) Troubleshooting IT equipment installation and conguration Database administration Basic computer maintenance Customer support, CRM systems Troubleshooting Oce tools: Word, Excel, Outlook IT support Installing new software IT equipment installation and conguration Basic computer maintenance Computer, laptop maintenance and repair Customer support, CRM systems Troubleshooting Electronics Oce tools: Word, Excel, Outlook Alternating current networksHOBBIESLINKS

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