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Title Patient Care Operations Manager
Target Location US-FL-Clermont
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Clermont, FL Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummarySeasoned nursing professional offering proven clinical knowledge, technical abilities and the ability to develop collaborative relationships geared towards project success. Experience is concentrated in acute nursing with exposure to finance and corporate development. Sixteen plus years of work experience including mid level positions. Currently pursuing an MBA in Healthcare Management with expected graduation date of May 2025.AccomplishmentsWorked on multiple projects centered around standardization based on best practices Lead unit that received multiple quality service awards Quickly filled critical open positions with qualified and skilled individuals Assisted in developing processes to streamline workflow for my department and others Lead work group to standardize care for prevention of hospital acquired infections SkillsMultidisciplinary Care and CollaborationBudget ManagingPersonnel SupervisionJudgment and Decision-MakingDelegation and MotivationConflict ManagementMultitasking and OrganizationDeadline ManagementStaff ManagementWork HistoryNursing Operations Manager, ICU 10/2022 to 12/2023 Orlando Health Dr. Phillips Hospital  Orlando, FL Supervised, directed and motivated high-quality performance from nursing staff. Collaborated with CFO on managing unit budget with 40 FTE's. Unit received quality award for zero harm..Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .Reviewed department performance and adjusted coverage to compensate for changing conditions.Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise. Clinical Assistant Nurse Manager, ICU 05/2013 to 10/2022 Orlando Health Dr. Phillips Hospital  Orlando, FL Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.Supervised, directed and motivated high-quality performance from nursing staff in 16 bed ICU. Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise. Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.Established and continuously optimized unit schedules and individual work assignments. Engaged and participated in consults, patient care plan development and patient monitoring.Registered Nurse 10/2008 to 10/2013Orlando Health Dr. Phillips Hospital  Orlando, FL Provide care for critically ill patients in MSICUCollaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.Operated in role of rapid response nurse.Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process.Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.Provided direct patient care, stabilized patients and determined next course of action. Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options. Registered Nurse, ICU ORMC 12/2007 to 10/2008RN Network  Boca Raton, FLWorked as a contract ICU nurse at level one trauma hospital. Floated between the MSICU, Neuro ICU and the CCU with occasional shifts in the CVICU. Assisted provider with sterile intervention and procedures such as EVD, central lines and chest tube insertions and lumbar punctures.Assisted provider with intubations of patients in respiratory failure or with neurological injury. Titrated lifesaving medications via IV pushes and continuous drips. Assisted provider with sterile procedures such as central line insertion, chest tube insertions and lumbar punctures.EducationMaster of Science: MBA-Healthcare Expected in 05/2025 Western Governors University - Salt Lake City, UTBachelor of Science: Nursing 05/2007Albany State University - Albany, GA

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