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Click here or scroll down to respond to this candidateCandidate's Name
Street Address High BranchSan Antonio, TX Street Address
Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEEmployment Objective Professional: responsible and reliable worker seeking a secure position with a company that values performance.HIGHLIGHTS OF QUALIFICATIONS: Over 20 years Mortgage Experience in Sales, Underwriting, and Customer Service. Over 20 years Credit Analysis Experience Over 10 years management experience Ability to work in a fast paced environment. Proficient working with Freddie Mac, Fannie Mae, FHA, VA, USDA and Private Investors. Experience in Compliance, Underwriting, Processing, Originating, and Loss Mitigation as well as proven ability working with deadlines. Superior Customer Service skills, and Communication skills, with proven ability to Multi-task and Follow-up skills. Fraud investigation and research, filing UAR's and SAR's following up on red flags. Ability to work with other peers, and leaders on complex issues to help improve workflow process. Proven ability meeting timelines, and lead issues to Resolutions. Delegation of Authority -Level CTECHNICAL SKILLS: MSP (Fidelity, AFLN, HOST, ACLS, & CPI) Microsoft Office (Word, Excel, Access, Power Point, Outlook) LIV, HSSN, WPII, VALERI, GEM, NACA Clara Various investor softwareWORK EXPERIENCE:Lending Manager, Wells Fargo Home Mortgage, S.A., TX (2014-present) 10 years Credit Risk Underwriting experience. Proficient with policy for Freddie Mac, Fannie Mae, FHA, VA, USDA and Bank & Private Investors. Excellent Verbal, written and interpersonal Communication skills. Strong Knowledge of Mortgage Default process including Foreclosure and Bankruptcy. Proven ability to Manage, Coach and Develop team members, as well as remotely. Manage relationships and provide support for business partners. Effective Organizational, Multi-tasking, and Prioritize Work and meet deadlines in a fast moving environment. Strong Customer Service, and analytical skills. Collaborate and communicate with all levels of leadership. Ability to Drive and Lead Organizational change in dynamic department Lead NACA and HPW and other third party events.Underwriter, Wells Fargo Home Mortgage, S.A., TX (2009-2013) Strong Customer Service, and analytical skills. Fraud investigation filingSAR and UAR Assist in Subprime Mortgage Crisis from 2009-2013 with borrowers face-to-face In areas of the US that were hit the hardest to provide retention options to avoid foreclosure. Assist in Hurricane Relief with borrowers face-to-face at mobile locations near Disaster areas to provide mortgage payment options and alternatives Experienced in processing/underwriting the following types of mortgage loans:- Freddie Mac C delegated- Fannie Mae C delegated- Bank & Private- Mortgage Backed Secured- FHA/VA insured loans C delegated- Active Bankruptcy files all investorsManager, US Mortgage, Woburn, MA (June 2006-December 2008) Managed monthly budgets, payroll and paid vendors. One of three partners involved in the start-up of an independent net branch of US Mortgage, with Pipeline Management Skills. Hired, trained, and supervised staff of up to 20 in sales, processing, compliance, lending, underwriting, product development, and presentation. Developed and executed business strategies to achieve company sales objectives. Experience building and maintaining relationships with customers, clients and colleagues.. Customer service focus-understanding customer needs. Utilized various assessment tools, and forecasting models to review and directly manage the goals and quotas of team of employees.Sales Manager, Northeast Lending LLC, Burlington, MA (January 2004-May 2006) Worked as a team leader to maximize the sales goals for office. Effective organizational, multi-tasking and prioritizing skills. Hired, trained, and managed a staff of approximately 50-60 employees. Worked in a high paced sales oriented environment. Implemented a Customer Loyalty Program that helped increase referral business by 30%-40%. Experience in business to business sales. Experience in handling and resolving complex customer issues. Loan Officer, Centex Home Equity, Burlington, MA (September 1998-December 2003) Responsible for the daily sales of all mortgage products to customers via telephone and in person. Commercial and Residential Sales Experience Business to Business experience. Strong Sales ability. Excellent Customer relationship skills. Assisted and Mentored co-workers with managing their pipelines, and building a referral base. Worked effectively in a team environment. |
