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Email: EMAIL AVAILABLE ::: Phone: PHONE NUMBER AVAILABLEHR PROGRAM SUPPORT / OFFICE ADMINISTRATION AND MANAGEMENTSUMMARY OF QUALIFICATIONS: Self-motivated, organized, and dependable professional with over 14 years of work experience in state / federal government, commercial and private sector industries providing administrative support, office management, and superior customer service. Demonstrates a results-driven work ethic and possesses exceptional organizational skills, hands-on technical experience, and attention to detail. Daily responsibilities include the following: managing, organizing, and overseeing critical, time-sensitive actions or tasks, conducting case management for emergency services, answering calls, drafting correspondence, performing site inspections, processing applications and reviewing various types of reports for accuracy and completeness. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects, and able to multi-task effectively. Knowledge and specialized areas of expertise include: creating status reports on elevated office issues, processing high volumes of customer requests and inquiries; assisting customers with completing forms in high-paced environments; researching and tracking customer issues/concerns; managing high volumes of applications and correspondence; routing calls, packages, mail to various departments; conducting inventory; providing quality customer service and the ability to work effectively individually and as a team member.EDUCATION2003: Diploma, American Preparatory InstitutionTECHNICAL PROFICIENCIESMS Office Suite (Word, Excel, PowerPoint, Outlook)MediTech IDX AdobeCyrious AllscriptsForms Flow People SoftHR Assistant/Clearance Compliance AssistantDecember 2019 - PresentDC Public School System (DCPS)Washington DCProvides logistical support toward the clearance compliance effort, including fingerprinting employees needing a two-year compliance check, employee candidates under consideration for hire, volunteers, athletic coaching staff, and employees of partner organizations; issuing identification badges; hosting off-site clearance compliance events, including outside normal business hours; assisting in maintaining the electronic database that houses data for all clearance applicants; communicating with partner organizations that provide the service of determining criminal and other charges used to make suitability determinations; and collaborating with central offices to ensure that all individuals in contact with DCPS students meet clearance compliance.Maintains confidentiality of information provided by customers and received because of the clearance compliance process.Performs routine office duties, including but not limited to providing customer service (answering the phone, reviewing, and sending email correspondence, and notifying customers of background clearance results); making photocopies of relevant background clearance information; maintaining physical fingerprint cards; preparing clearance letters; preparing review information for individuals requiring further clearance investigation; and filing.Creates and maintains personnel files for all employees in compliance with applicable legal requirements.Executes daily payroll function to include; inputting daily time, maintenance of employee payrolland closing of weekly payroll.Responsible for tracking vacation, leaves of absence, and bonus accrual. Process commissions as required.Conducts benefits enrollment for new hires and during open enrollment periods.Involved in assisting in government compliance recordkeeping, including E-Verify, Affirmative Action records, FMLA paperwork, and first reports of injury for worker's compensation.Proofs and checks work for accuracy and completeness and maintains a 98% efficiency rating for all processed forms.Provide the highest level of customer service to all applicants.Tracks processing time for each applicant.Performs additional administrative duties as neededHR Assistant/Fingerprint TechnicianSeptember 2018 September 2019MindFinders (Temp Agency)/DCPSWashington DCAssisted in the hiring process; by coordinating job postings, overseeing job fairs, reviewing resumes, conducting telephone screens, and setting up interviews with hiring managers.Conducted all new hire orientations.Created and maintained personnel files for all employees in compliance with applicable legal requirements.Assisted with the execution of daily payroll function to include; inputting daily time, maintenance of employee payroll, and closing of weekly payroll.Responsible for tracking vacation, leaves of absence, and bonus accrual. Process commissions as required.Conducted benefits enrollment for new hires and during open enrollment periods.Involved in assisting in government compliance recordkeeping to include, E-Verify, Affirmative Action records, FMLA paperwork, and first reports of injury for worker's compensation.Assisted applicants with processing forms.Reviewed applicant documentation and assisted applicant with questions/concerns.Performed biometrics processing to include capturing electronic fingerprints, photographs, and signatures.Proofed and checked work for accuracy and completeness and maintained a 98% efficiency rating for all processed forms.Provided the highest level of customer service to all applicants.Tracked processing time for each applicant.Performed additional administrative duties as neededCommunications OperatorJanuary 2018 August 2018U.S. Department of General Services (GSA)Washington DCOperated CCTV to monitor exterior doors, building perimeters, and sensitive building areas (data center, executive areas, market room, etc.).Acknowledge, document, report, and notify forced open and held open alarms.Monitored badge activities by monitoring and verifying access.Provided interface during critical and non-critical emergency events from report to resolution.Responsible for providing constant information updates wherever applicable to ensure situations, circumstances, and incidents are resolved appropriately.Ensured that all forms of communication are courteous, precise, and professionalGuided and assisted clients with emergency and non-emergency situational phone calls (Life Safety and Emergency Response).Emergency Management Specialist (PT)October 2017 March 2018U.S. Department of Homeland Security (DHS)/FEMAWashington DCProcessed 200-300 applications for disaster relief per month (during peak seasons).Served as the primary point of contact for persons inquiring about disaster assistance by telephone.Conducted telephone interviews with disaster survivors who have been affected by a national declared disaster.Assisted applicants with intake by telephone and in person, determined applicant needs, and provided instructions and referrals to appropriate disaster programs, community resources, and other federal agencies, as appropriate.Provided information and explanations of housing assistance, other needs assistance grants, and other programs to applicants.Conducted verification activities to determine the eligibility of applicants for disaster assistance through direct contact with applicants, to gather and disseminate informationProcessed applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants, casework, and d-marts,ManagerMarch 2015 January 2017Boost MobileWashington DCCompleted store operational requirements by scheduling and assigning employees; and following up on work results.Maintained store staff by recruiting, selecting, orienting, and training employees.Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.Developed procedural changes and ensured successful implementation through employee training.Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective actions.Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.Ensured availability of merchandise and services by approving contracts; and maintaining inventories.Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; and studying trends.Rental Sales AgentJuly 2013 February 2015Dollar Car RentalWashington DCEffectively communicated and offered ancillary products and services to enhance customer's travel experience.Worked in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.Provided world-class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group's policies and procedures.Qualified and processed customer rentals with accuracy and attention to detail.Resolved customer issues and concerns professionally using effective customer service techniques.Maintained appearance appropriate for providing best in class customer service in accordance with established guidelines.SPO/Security OfficerOctober 2010 June 2013Admiral SecurityWashington DCArmed Security, Secured premises and personnel by patrolling property; monitoring surveillance Cameras; inspecting buildings, equipment, and access points; and permitting entry.Obtained help by sounding alarms.Prevented losses and damage by reporting irregularities; informing violators of policy and procedures; and restraining trespassers.Controlled traffic by directing drivers.Completed reports by recording observations, information, occurrences, and surveillance activities interviewing witnesses, and obtaining signatures.Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; and evaluating new equipment and techniques.Contributed to team effort by accomplishing related results as needed.Store ManagerJuly 2006 February 2010Ladys FootlockerWashington DCManaged the selection, training and development of staff; ensure monthly sales quotas are metMaintained a high level of customer focus and lead by example with clear and engaging communication.Acted as a partner between customers, sales associates, store leadership and corporate partners.Identified staff vacancies recruit, hire and train.Sold the organization's products and/or services to new or established customers; handle and resolve escalated customer complaints and issues.Oversaw day-to-day retail operations and staff; monitor and prioritize workflow and schedules.Managed and stock inventory at specified levels.Executed plans to drive key performance indicators to maximize profitability.Program Analyst (Contractor)February 2004 June 2005Federal Aviation Administration (FAA)Washington DCManaged incoming correspondence for program manager and ensured manager was aware of time sensitive matters, monitored emails and initiated appropriate actions.Routed mail and packages from the front desk to appropriate staff/personnel.Drafted memoranda, emails, and other official correspondence.Reviewed and submitted Program Change Control Requests (PCCRs) for approval.Gathered materials, collated and composed reports, created briefings, drafted correspondence and other materials.Organized events, and scheduled conferences, meetings, and training.Prepared and reviewed travel authorizations and vouchers.Developed and analyzed weekly and monthly reports.Compiled and coordinated updates to management-level briefings.Conducted research to locate information related to projects or reports.Administrative AssistantJuly 2002 October 2003Baylor & Jackson Law FirmWashington DCPerformed administrative and office support activities for multiple supervisors Sorted, routed, and delivered mail and packages from the mailroom.Managed switchboard, fielded telephone calls, greeted clients, received and directed visitors drafted correspondence, created spreadsheets, reports, and presentations, and manually and electronically filed documents using Microsoft office suiteOrdered office supplies and maintained supplies inventory by checking stock to determineinventory level. |
