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PHONE NUMBER AVAILABLEEMAIL AVAILABLEAccount Support ProfessionalDynamic, results driven sales support professional with consistent track record of exceeding customer retention goals and associated KPIs. Tenacious at assisting in building new business, securing customer loyalty and forging strong relationships with internal and external business partners.Key strengths:Customer satisfaction focused Excel Power UserInbound/outbound support specialist Sales support centricPROFESSIONAL EXPERIENCEGAP Intelligence, San Diego, CaliforniaCustomer Relationship Manager (January 2016 November 2022)Support Sales team with GAP Intelligence Solutions suite of products into various markets: Manufacturing, Retail, OEM, and e-Commerce sectors.Negotiate and launch API based Data Feed solutions by linking KPI data between GAPs data warehouse and various platforms and portals.Partner with consumer electronics industry and provide valuable business intelligence solutions and insightful data.Buyers Laboratory, Hackensack, NJOperations Specialist (February 2014 to January 2016)Salesforce.com lead, generate dynamic reporting to team members throughout national territory. Electronics industry focused, ensure aggressive sales targets are met/exceeded.Grew partnerships and developed new opportunities by working closely within all organization levels.Team member of Salesforce.com roll out team as well as advisor for Simon-Kutcher and McKinsey business process reorganization.Coordinated sales targets quotas throughout tenure; averaged more than 350% growth and earned multiple awards in recognition of performance.Wurth USA, Ramsey, NJCustomer Service Rep (April 2010 to June 2013)Bridge gap between sales/marketing/operations ensuring timely delivery of reporting data and materials.Proactively forged top of line sales goals with Sales team and Executive management by consistently evaluating pricing/product and promotional materialsSamsung Electronics, Ridgefield Park, NJCPFR member (April 2006 to August 2010)Collaborative Planning and Forecasting team lead. SAP Business Warehouse Power User. Excel reports focused to ensure accurate and timely sales reports to National team members. Utilize NPD demand planning and reporting data to gain edge against the completion.Lead with strong presentation skills during industry trade shows.EDUCATION:Graduated Ramapo College Mahwah, New JerseyBachelor of Science, Marketing/International Business MajorUniversity of VermontData Science, Information Systems DevelopmentCERTIFICATIONS:Certified Digital Imaging ArchitectHolden Solution Sales CertifiedCEDIACitrix Solutions CertifiedSAP Business Warehouse Certified |
