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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, Florida Street Address
PHONE NUMBER AVAILABLE cell EMAIL AVAILABLEPROFESSIONAL SUMMARYCollaborate and provide progress updates to StakeholdersAnalyze/prioritize projectsDefine document strategiesOrganize and assign work for multiple writersManage solutions in an appropriate span of time8 years experience in the Mortgage default servicing field (Foreclosure/ Bankruptcy).10+ years experience in adult classroom facilitation and Technical Writing.Accomplished professional with strong communications & customer relation skills.Instructional Design using the ADDIE modelTECHNICAL EXPERIENCEADDIE Model, MS Office Suite, LPS, BOSS, FileNet, AWD, MS PowerPoint, SharePoint 2010, Research skills, AS400, LPS Desktop, WebEx, Adobe, Lotus Notes, Process Mapping and modelling tools: Visio, iGrafx, ServiceNow, LMS tools: Change Manager and OraclePROFESSIONAL EXPERIENCEMemorial Hospital Jacksonville, FL Jul 22Nov 23Processor Management, DocumentationScan documents to central housingInput data into MeditechDirectly interact with clients, effectively communicating state laws & client rights.Address client questions & concerns in a timely manner.Facilitate group meetings.Implement parts of an individualized treatment plan.Physically manage patients using Crisis Prevention Institute (CPI) techniques.Documenting processing for Behavioral Health unit.Northwestern Mutual- Milwaukee, WI Jul 22-Dec 22Technical Writer, (Contractor)Provide documented solutions for the Field Finance TeamUpload source documentation and create/ update Standard Operating Procedures (SOPs)Collaborate with IT Subject Matter Experts and Project Management create new/ modify current content for multi-level end-usersCreate MS PowerPoint presentations to convey updates, process changes, and present new materialsAnalyze project defects, translate information of medium to high complexity into clear, concise documents appropriate for various target audiencesPublish training, procedures and reference materials to MS SharePointOne Call- Jacksonville, FL Mar 21-Apr 22Technical WriterCreation, maintenance, and publishing of Standard Operating Procedures and technical documentsResearch current documentation, interview Subject Matter Experts, Project ManagementTranslate information of medium to high complexity into clear, concise documents appropriate for various target audiencesInterpret process models to aid the target audience in understanding documented work flowsCiti-Group- Jacksonville, FL Nov 18-Jan 19Sr. Operations Project Analyst (Technical Writer AML/KYC) (Contractor)Project Start-up AML/KYCDevelop technical documentation, including installation, support and IT Software Development kits, for PDF and online outputsManage Anti-Money Laundering and Know Your Customer materials to meet global complianceAnalyze the information requirements of development and support teams across the company to develop astandard taxonomy and metadata structure that would accommodate documents from multiple products, departments and divisions.Create Visio process models to aid the target audience in understanding the documented materialCreate MS PowerPoint presentations to convey updates, process changes, and present new materialsJP MORGAN CHASE- Jacksonville, FL May 16-Oct 17Sr. Operations Project Analyst (Technical Writer) (Contractor)Create/ Update Standard Operating ProceduresResearch current documentation, interview IT Subject Matter Experts, Project Manage Collaborate with IT Subject Matter Experts and Project Management create new/ modify current content for multi-level end usersTranslate information of medium to high complexity into clear, concise documents appropriate for various target audiencesCreate iGrafx process models to aid the target audience in understanding the documented materialCreate MS PowerPoint presentations to convey updates, process changes, and present new materialsBNY MELLON- Jacksonville, FL Sep 13- Jul 15Analytics Administrative Assistant (Contractor)Procure raw data, analyze and organize for usabilityAssess validity of informationUpload and manage various SharePoint information sitesAdminister and maintain enterprise-wide SharePoint based technical publications libraryHandle highly confidential information with discretionCompose & prepare reports and correspondenceMonitor progress of projects & provide status reportsBANK OF AMERICA- Jacksonville, FL Feb 09-May 13Sr. Operations Project Analyst (Technical Writer, Trainer)Provide instructional design solutions for underwriters, loss mitigation and customer care associates using the ADDIE modelCreation, maintenance, and publishing of training materials, SOPs and reference materialsCollaborate with IT Subject Matter Experts and Project Management create new/ modify current content for multi-level end usersTranslate information of medium to high complexity into clear, concise documents appropriate for various target audiencesCreate Visio process models to aid the target audience in understanding the documented materialCreate MS PowerPoint presentations to convey updates, process changes, and present new materialsAnalyze project defects and devise solutionsFacilitate and develop training materials, job aids, huddle documents, quick reference guides and cardsManage Foreclosure cases through judgment, bankruptcy or sale of propertyEnsure FNMA, FLMC, VA & FHA guidelines are followed and minimize lossAssess the validity of appraisals & titlesInteract with external clients & banking center associatesComplete request for titles, appraisals, disaster reports etc.Monitor and research the Reconciliation reportsLOGS FINANCIAL SERVICES - Jacksonville, FL 2000-2003Foreclosure/Bankruptcy ProcessorManage foreclosure process to minimize lossInteract with Attorney's & Trustees to manage timelines during legal proceedingsWork portfolio reports & track delays in processMonitor stages of bankruptciesWork with attorney to avoid litigationResearch and resolve issues of Answers filedEducationEDUCATIONFlorida State College - Jacksonville, FL 2022-Present2006 National Notary Association (Florida Notary Public) Jacksonville, FL |
