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Click here or scroll down to respond to this candidate1Candidate's Name
Bronx, New York, Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYHighly skilled professional with experience managing diverse teams and delivering exceptional customer service. Proven track record of driving operational excellence and achieving organizational goals through strong leadership and guidance. Experienced in anticipating customer requirements and providing customized solutions to foster long-term relationships, resulting in outstanding customer satisfaction and loyalty. Proficient in implementing efficient management systems and processes that ensure seamless operations and support the organization's success. Expertise in building and nurturing relationships with key stakeholders, executives, and business partners, facilitating successful project engagements and surpassing organizational objectives. Adept at leveraging extensive management and customer service experience to contribute to the growth and success of the organization.Technical Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, CRM, Retail Sales Customer Relationship Management: Cultivating and maintaining strong relationships with clients to understand their needs and deliver exceptional service. Implementing strategies to enhance customer satisfaction, loyalty, and retention. Process Improvement: Identifying inefficiencies in administrative processes and developing solutions to optimize workflow, reduce costs, and increase overall efficiency. Continuously analyzing and refining procedures to adapt to changing business demands. Team Development: Nurturing high-performing teams through effective leadership, training, and mentorship. Fostering a positive and collaborative work environment to promote employee growth and motivation. AREA OF EXPERTISELeadership Communication Problem-Solving Customer Relationship Management Teamwork Adaptability Time Management Conflict Resolution Decision-Making Negotiation Skills Flexibility Collaboration Coaching And Mentoring Critical Thinking Interpersonal Skills Stress Management Active Listening Resilience Networking Conflict Management Creativity Cultural Awareness Empowerment CAREER HISTORYClient Development Manager Saks Fifth Avenue, New York, NY Feb 2016 - Present Builds and nurtures strong client relationships, leveraging them to drive business growth and enhance customer satisfaction, which is pivotal in ensuring long-term success. Achieved and surpassed $8M in Studio Services sales by analyzing Editorial Styling and Film & TV Productions trends and cultivating robust client relationships. Efficiently organized over sixty (60) weekly client interactions to curate comprehensive wardrobes and interiors through exclusive By Appointment Only styling and shopping experiences. Creates monthly sales analytics spreadsheets and PowerPoints while managing departmental communications, calendars, and expenses. Fosters a cohesive work environment within the team by offering each member comprehensive training, supervision, and coaching, ensuring optimal performance, development, and adherence to compliance standards. Sales Assistant Goyard LLC, New York, NY Aug 2015 - Feb 2016 Provided administrative support to the sales team, managing customer inquiries and ensuring a positive customer experience to facilitate smooth sales processes. Welcomed and engaged with customers, determining their preferences and requirements while providing detailed information about merchandise, including usage, operation, and maintenance. Utilized product knowledge and customer understanding to recommend, select, and facilitate the acquisition of merchandise that caters to each customer's needs and desires. Performed various sales-related calculations, including computing sales prices and total purchases, while handling cash and credit transactions professionally.2 Addressed customer inquiries about the store and merchandise while managing inventory by conducting stock checks and initiating requests for new stock when necessary. Assistant Manager Lanvin Inc., New York, NY May 2014 - Nov 2014 Assisted the manager in achieving business goals by ensuring efficient day-to-day operations, maintaining high-quality standards, and supporting overall business or departmental management. Engaged with customers via phone or in person to offer product or service information, process orders, handle account cancellations, and gather complaint details. Addressed and resolved customer service or billing complaints by facilitating merchandise exchanges, issuing refunds, or adjusting billing statements. Collaborated with the manager to ensure daily sales updates and maintain current and accurate client information for smooth business operations. Collaborated with sales associates to cater to client needs and preferences while efficiently organizing merchandise on the sales floor and in the stockroom for an enhanced shopping experience. Also Excelled As:Studio Service Coordinator Barneys New York, New York, NY Mar 2008 - Jan 2014 EDUCATION Berkeley College, New York, NY 2016Bachelor of Science (B.Sc.), Business Administration and Management CUNY Bronx Community College, New York, NY 2013Associates Degree, Liberal Arts PsychologyREFERENCE Available on RequestLANGUAGE Spanish |
