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Click here or scroll down to respond to this candidateSOESORIANOEMAIL AVAILABLEPHONE NUMBER AVAILABLEElmwood Park, IL Street Address
SKILLSCustomer Service SkillsLeadership SkillsActive ListeningDecision-MakingData EntryExcellent CommunicationWritten CommunicationAttention to DetailPPE ComplianceGood Telephone EtiquetteTeamwork and CollaborationProblem-SolvingMultitasking AbilitiesDependable and ResponsibleFlexible and AdaptableClerical SupportMS OfficeOrganization and Time ManagementDedicationEmpathy & CompassionPersistenceHIPAA RegulationsClient SatisfactionOffice Supplies and InventoryEDUCATIONTriton CollegeRiver Grove, ILNo Degree: AccountingDeVry InstituteChicago, ILNo Degree: AccountingCoyne American Institute1997Computer Office Technology CertificationSteinmetz Academic Center HighChicago, IL 05/1996High School DiplomaPROFESSIONAL SUMMARYDedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.WORK HISTORYSwedish Covenant Health - Sched/Ref Coord/ COVID Proj Coord/ LeadChicago, IL 01/2018 11/2022Demonstrates professional and customer service focused behavior at all timesUtilizes appropriate telephone etiquette and procedures when placing, receiving, and transferring callsAscertain and meets caller's needs in accordance with department standardsProvides requested information or actions promptly and pleasantlyComplete patient registration on all patientsCreates referrals for all tests that providers requestCopies medical records for release and appropriately documentsEnters exam orders in Ecw/MeditechTrained on EPICStrive for consistent and excellent customer serviceMaintains accurate physician data, insurance information and other updates in computer systemPerform other duties as requested by supervisor/directorReview and verify insurance using passport (OneSource) system.Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.Trained 15 staff on referral and intake processResponsible for the daily operationsOversee a team of employees and be responsible for their productivity.Setting goals for performance and deadlines in ways that comply with company's plans and vision.Windy City Medical - Doctor AssistantChicago, IL 01/2017 - 01/2018Record and update patient information into MediSoft database, as well as managing appointment scheduling and follow-upOrder x-rays, laboratory tests and special images as requiredLiaise with insurance providers and attorneys on behalf of patientsExperience in counseling patientsSkilled on maintaining recordsGood in planning, organizing and coordinating work assignmentsObtain, compile and record patient's medical data.The Owens Group, CorVel-Cook County Risk Management - Claims AssistantChicago, IL 01/2015 - 01/2017Setting up FROI files for adjusters, average 350 claims a monthSet up IME's, pull medical records, copy/update information for adjustorsPrepare, review, cross reference and update department spreadsheets for management as needed for reporting purposesReview EOB's for paid/unpaid statusPay TIG invoices 150-200 monthly.Athletico Physical Therapy - Office CoordinatorOak Park, IL 01/2007 - 01/2014Scheduled patients and maintain office organization systemsHandled customer complaints and explained insurance coverageCollaborate with therapist, managers, and billing department to ensure goals were metTrained clinical staff and rehabilitation aides on administrative duties.Larry Roesch Family Auto Group - Sales Mgr Assistant /Acct Payable/ Warranty Adm/CashierBensenville, IL 01/2001 - 01/2007Assist Sales Manager in sending out all the secondary Finance MailersResponsible for the maintenance and customers information in their database.Assign bills to correct account members, also cut check to vendors.Submission of Warranty claims for paymentClose out end month reportsCollection callsBilling for techniciansAccount receivablesOperated cash register for cash, check and credit card transactions with excellent accuracy levels.Worked closely with shift manager to solve problems and handle customer concerns.Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.LANGUAGESSpanishNative or Bilingual. |
