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Street Address  Nottoway Woods LnJacksonville, Florida Street Address
Cell phone: PHONE NUMBER AVAILABLEEMAIL AVAILABLEAccomplished professional with an IT degree and extensive background in customer service real estate, specifically residential real estate transactions involving property search reviews and examinations. Obtained years of experience in Auto Financing/contract processing. Savvy self -starter with a strong work ethic, attentive to details, and a team player who is adept at moving into new environments and quickly adapting. Independent worker who also possesses first rate communication and collaboration skills to work in concert with diverse groups efficiently.PROFESSIONAL EXPERIENCENew Hope Church Organization. Jacksonville Florida 2005-2023 System Administrator:.Software Installations and updates..Maintain System weekly, errors and computer viruses..Execute computer interactions with visual screens and Audio.Power Point Presentations.Computer generated programs for events.Operating Systems InstallationComputer Hard Drive Repair & UpdatesALLY BANK., Jacksonville, Florida. 2011-2023A leading automotive financial services company powered by a top direct banking franchise with the opportunity, experience and people to redefine the industry.Funding Analyst/Contract Processing:Timely review and audit new contracts for compliance with pricing / policy guidelines and state specific requirementsAbility to work in a high volume environment while achieving cycle time and accuracy requirements.Maintain high levels of accuracy and attention to detail; identifying any fraud or potentially fraudulent information.Work collaboratively with dealers, sales, and underwriting teams to resolve questions or deficiencies regarding contract packages.Support various business and/or department level projects.WACHOVIA COPORATION, Jacksonville, Florida. 2002-2009 Publicly traded financial services holding company with banking, asset management, wealthmanagement, and corporate and investment banking products and services.Title Quality Reviewer I  Wachovia Settlement Services: 2008 - 2009:Abstract and analyze deeds of real estate property and supporting documents  mortgages, judgments, liens, affidavits, trusts.Perform quality reviews of forty to fifty property reports on a daily basis, depending on Wachovias volume, for refinanced Wachovia real estate transactions.Maintain minimum level of errors in the review process and provide property reports to Wachovia lending partners and financial specialists within service level agreements.Received the monthly Title MVP award for the department on account of my work ethic and commitment to excellence.Image Operator Specialist/Client Support  Wachovia Settlement Services: 2005  2008Acted as a liaison between multiple departments communicating and ensuring the identification and dissemination of documents to the appropriate department.Analyze and place appraisal orders for Wachovia partners as requested.Reviewed entries ordered to ensure all orders met the established performance standards of our Wachovia lending partners and financial specialists.During my tenure in this position, I maintained annual rating of 4 on my performance development plan (please note that a rating of 5 is the highest rating one could receive.)Data Entry Specialist  Wachovia Settlement Services: 2002  2005Ensured order entry of property reports requests and other items for the real estate transaction met the standards of our Wachovia lending partners and financial specialists.Abstracted and analyzed deed and mortgage information provided by independent title abstractors and vendor management companies, inputted preliminary reports and all supporting documents provided by the independent title abstractors and vendor management companies into ValuNet (title software system).Provided training support to data entry staff.FIRST DATA COPORATION, Call Center, Daytona Beach, FL 2001-2002 Financial services company and technology leader in providing electronic commerce and payment solutions to companies.Teleservices Representative - American Express Department:Verified and activated American Express credit card accounts and password protection, Established customer account security.Monitored customer account activity to determine whether fraud activity existed and notified appropriate department of credit fraud occurrence if necessary.ADDITIONAL EMPLOYMENT HISTORYBETHUNE-COOKMAN UNIVERSITY, Daytona Beach, FL June 1997 - August 1998 Physics Department InternshipCreated and revised web pages using HTML Computer Programming.EDUCATION AND TECHNICAL SKILLSBachelor of Science in Computer Science, 2001Bethune-Cookman University, Daytona Beach, FloridaHTML.C++.Microsoft Office Products.Windows Operating Systems & Applications.CMS.Advantage System.Customer Service.Data Entry.Audit & Fraud.Computer Software Installation.Computer Hardware.IT Tech support.