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Title Client Relationship Consultant / Scrum Master
Target Location US-IL-Palatine, Illinois, United States
Email Available with paid plan
Phone Available with paid plan
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        Candidate's Name
        Certified Scrum Master/Agile Project Manager/Agile Practitioner

            PHONE NUMBER AVAILABLE                EMAIL AVAILABLE                       Palatine IL Street Address

             Candidate's Name 1                                        Resident   Citizen - USA


    CERTIFICATIONS                              CAREER SUMMARY
         Professional Scrum Master
         (PSM1)                               Passionate Scrum Master & Agile Project manager with 4+ years of
         Google   Professional Project        experience as Scrum Master/Agile Project manager in delivering
         Management Certificate 2023          high-quality software products, driving end-to-end continuous
         Evolve With Agile   Scrum            improvement, cross-functional collaboration, and ensuring product
         Master Workshop Certificate          quality throughout SDLC.
         2023
         Lean Six Sigma Foundations           Seasoned Coach & facilitator for solving analytical complex
         Six Sigma: White & Green Belt        problems, improving communication & collaboration, and building
         Business Analysis Foundations        high performing teams & leadership, to drive agile project success
                                              with tools like JIRA and Confluence.
    SKILLS
    Scrum/Kanban Implementation               Worked in multiple domains - Financial, Logistics, & Food chain.
    Bringing Agility                          Specialized in implementation & optimization of complex
    Coaching, Mentoring & Training
                                              workflow.
    Facilitation
    Servant leadership                        Helped, Guided and coached multiple teams on Agile Mindset,
    Collaboration & Communication             improving productivity, better estimations, correct prioritizations
    Agile Project management                  KPI/report generation, software testing, ETL/E2E Testing, Sanity,
    Product & Sprint Planning
                                              Load/Stress, UAT Testing.
    MVP & MMF
    User Stories, BDD/TDD
    Estimation & Prioritization               Utilized the concepts of customer centricity and design thinking to
    Stakeholder Management                    coach PO to optimize value and design best solutions
    Agile Risk Management
                                              Highly experienced to transform teams and organization into Agile
    Process Improvement (Project              WOW to foster a culture of transparency, adaptability, and
    & Program Level)                          excellence.
    Coaching for XP & Engineering
    Practices
    Leadership and Management                   ACHIEVEMENTS
                                                  70% increase in velocity for 3 teams by having me as a scrum
    Analytical & Problem-Solving                  master
    Online collaboration tools - Atlassian       Successful transformation of 4 teams from waterfall WOW to Agile
    Jira, confluence and Miro                    Reduced delivery time up to 50% led to successful reduction of
    Metrics and Data Analysis                     product cost.
    Technical skills (SQL, Testing ETL,          Reduced defect count by 70%.
                                                 Increased team collaboration for a multi-cultural team
    Data warehouse, Data Migration,
                                                 Increased commitment reliability
    Data Lake, Front end/Backend)                Optimized all sprint events.
    MS Excel, PowerPoint                         Driven dozens of improvement initiatives
    Coaching for Transparency,                   Formed Agile COE
    Inspection & Adaption                        Designed Full end-to-end Agile WOW for feature and support teams
    Dashboards in JIRA/Confluence
                                    WORK EXPERIENCES

                                    Sr. SCRUM MASTER
      Coached, Helped and Guided cross-functional team of 10 Dev+QA professionals for development of
                                   US Bank | Jan 2020   Aug 2023
      new product involving all aspect of the project from requirement to deployment phase, till
      support.
      Collaborated closely with multiple cross-functional teams - product owners, developers, and
      stakeholders to help and coach them on product requirement gathering, making a cross
      functional team from starting.
      Acted as a servant-leader, focusing on making team empowered to handle impediments and driving
      changes to removing impediments, fostering self-organization, and promoting continuous process
      improvement.
      Facilitated daily scrum meetings, sprint planning, sprint demo and sprint retrospectives, enhancing
      team communication and coordination.
      Introduced agile principles into teams WOW, teams working agreement, incorporating Scrum
      and Kanban, XP practices to improve project visibility, delivery speed, and quality.
      Spearheaded the integration of Agile principles into every process and WOW, improving
      responsiveness to changing requirements and reducing time-to-market.
      Introduced and coached team on CI-CD, automated testing tools, decreasing manual testing efforts
      also resulting in quality improvement and defect reduction.
      Mentored team members on XP/quality practices, transparency, inspection adaption, ensuring
      alignment with agile methodologies and best practices.
      Coached PO for MVP and US writing using INVEST criteria.
      Delivered multiple trainings and workshops for various teams to inculcate Agile Mindset, educate
      teams and leaders the importance of Agile WOW, and help them to set correct leading-lagging
      indicators.

Sr. Hub Manager
    US Bank | Feb 2019   Dec 2019

      Facilitated advisory sessions for banking clients, ensuring the security and privacy of their data,
      while adhering to Scrum principles.
      Led daily Scrum events timeboxed to 15 minutes, fostering collaboration and accountability
      within the team.
      Participated in weekly sprints to optimize revenue generation, overseeing sprint reviews, and
      leading insightful sprint retrospectives for continuous process improvement.
      Collaborated closely with the fraud department, resolving cybersecurity vulnerabilities through
      iterative processes.
      Mentored and trained personnel in Scrum methodologies, fostering a culture of continuous
      learning and improvement.
      Prepared comprehensive reports for both internal teams and external stakeholders, focusing on
      iterative improvements following Scrum practices.
      Demonstrated exceptional leadership overseeing multiple bank branches, driving operational
      excellence through a blend of Scrum practices and technological expertise.
WORK  EXPERIENCES
CEO and Chief Product Owner
Rosati s Pizza | June 2006   July 2018
    Interacted with a team of software developers for the creation of Mobile app and Website.
    Optimized supply and equipment inventory management, fostering a lean and agile operational
    framework.
    Worked on entire POS System integration with various payment methods, auto cart load with
    customer incoming calls.
    Multiple payment type integration to enable best customer experience.
    Oversaw financial functions and technologies, exercising meticulous oversight and strategic
    decision making.
    Defined customer journeys, and helped in setting up multiple location specific websites.
    Implemented comprehensive training programs emphasizing customer-centric service excellence
    and operational efficiency.
    Mitigated risk by ensuring compliance with legal requirements and industry best practices.
    Implemented a robust ticketing system, effectively managing tasks through clearly defined
    workflow stages, while strictly adhering to timeboxing principles, ensuring efficient workflow and
    timely delivery of orders.
    Utilized correct prioritization framework to prioritize the backlog, features, Epics.
    Utilizd lean agile concepts and systems thinking to optimize the full system and cut down delays.



EDUCATION

Northwestern University - Cyber Security Studies, 2022.

An intensive 24-week long Boot Camp dedicated to cybersecurity. Skills learned include Wireshark, Kali
Linux, Metasploit, and Burp Suite and training towards Security+, Network+, and CISSP.


Harper College - Associate of Arts in Business Management/Finance, 2021

OTHER CERTIFICATIONS / HANDS ON EXPERIENCE:
    CompTIA Security+ 2023
    Try Hack Me   Cybersecurity Certificates 2023
    Pre-Security, Intro to Cyber Security, SOC Level 1, CompTIA Pen Test+, Cyber Defence, Security
    Engineer
    Google   Professional Cybersecurity Certificate 2023
    Google   IT Support Professional Certificate 2023
    Agile Software Development: Scrum for Developers

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