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Click here or scroll down to respond to this candidateCandidate's Name
Case ManagerSandy Springs, Georgia, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCEMay 2014-September 2016Case ManagerResponsible for collecting Documentation forIntake of new residence in a 20 bed homeless shelter for single parents and children. Interviewed and evaluated each clients situation responsible for coordinating services for those seeking referrals for Domestic Violence, single parents with children under 13y worked closely with the housing counselors as well as the program Directors. Assisted families on how to budget and plan.. Responsible for coordinating services for those seeking referrals for Domestic Violence, and Single parents with children under 13y. Worked closely with Housing counselors as well as Program directors. Assisted families on how to budget and plan in order to avoid becoming homeless in future. Established a strong relationship with our clients allowing the organization to generate a positive flow of residence. to occupy the center. March 2015-October 2015Customer Service AgentNation Star MortgageDuluth, Georgia, United StatesResponsible for processing clients' accounts in regards to housing taxes and insurance updates. Handling and Processing Escrow analysis for qualifying customers. Advise on resolutions to adjusting and solving tax and Escrow questions to borrowers. Advised of exemptions that clients may qualify based on age and disabilities. Established a positive understanding of my client's needs and being able to deliver a positive resolution to help solve them. Skills Used My ability to empathize with clients needs, Listening skills and resolutions providing accurate information in understanding their options.May 2007-November 2012Reservation Sales AgentDelta AirlinesAtlanta, Georgia, United StatesHandled incoming calls for customers booking confirmed seats aboard flights Delta Airlines domestic and international worked with various carriers protecting clients aboard.flights. Cross sell products and services. Earned top sales and Excellent Support Customer Support Agent. Worked well in fast past environment. Banking Institute - Los Angeles, CAEDUCATION1990-1991Certificate of CompletionLong Beach City CollegeLong Beach, California, United StatesCertificate of Completion in Banking1990-1991Long Beach City College - Long Beach, CA Banking-1984AA DegreeLong Beach City CollegeUnited StatesAA Degree1984SKILLSSales Agent TOP Sales Credit Card Escrow Escrow Analysis Loans Mortgage Documentation Budget Customer Service Oriented Customer Service Incoming Calls Customer Support Team Player Case Management Retail SalesCERTIFICATIONSCertificate of Completion in BankingCandidate's Name
AIRLINE CUSTOMER SERVICE CERTIFICATELANGUAGESEnglish - IntermediateWORK AUTHORIZATIONI am authorized to work in the following countries: United States |
