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Click here or scroll down to respond to this candidateCandidate's Name
Buffalo, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryI have been successful in customer service with more than 4 years of experience working in fast food and then moving onto a call center job here I earned more of an office experience as a customer service rep then from there I went on to do retail sales which gave me a feel for something I could grow into later on when I become my own boss eventually heading back to an office setting because I work well with customers over the phone/in-person. Overall I have good customer service skills which will help me thrive in most career sectors; I may choose to venture out, though I know I will be equipped with more specialized skills as I continue my studies to provide a better life for my son and I.Work Experience Collector/Customer ServiceBoone & Associates Group LLC - West Seneca, NYMarch 2020 to June 2020I would reach out to clients/customers to collect debts that are past due & work efficiently to get a payment the same day or a payment arrangement agreed upon with the first 24-48 hours of reaching out in regards to the debt the client owes. Being diligent in my notes but also making sure I am speaking to the clients professionally regardless of how rude/disrespectful they may become on the call. Debt CollectorAugust 2019 - October 2019Mercantile Adjustment Bureau Williamsville, Ny Worked for kohls department store collecting payments from customers most times I was collecting the full payment and customers making promises with us to make a payment on the balance owed. Outbound calls to collect payments from customers Retail Sales AssociateNovember 2018-March 2019Royal Beauty Supply Amherst,Ny I straightened up product on the shelves, break down boxes from shipments Cashier Put out new inventory Tag making, Zero order forms Answered the phone, End of day & help close store Customer Service RepresentativeDecember 2017-October 2019Installs Inc Buffalo, NY Resolution care agent. I worked in the Customer service department and I schedule the appointments. I worked with different clients such as Best Buy, Sears, Goedekers, Gfk, Lowes, Sam's Club. I processed payments through two portals the sams portal and global pay. I submitted payment or appearance fees to the servicers(installers). I de-escalated calls with very upset customers. I scheduled the appointments for the servicers to come out . Crew MemberJuly 2015-November 2017McDonald's Buffalo, NY I worked in front drive-through assembling drinks and handing out food I was waitressing for the dining service I prepared the food when I worked in the kitchen. EducationHigh School DiplomaAmherst High SchoolSeptember 2013 to June 2016Completed some collegeDegree Loading
Skills College Web Design (1 year) Microsoft Excel (5 years) Microsoft Word (9 years) Microsoft Office (5 years) Retail Sales (Less than 1 year) Customer Support (1 year) Call Center (1 year) Phone Etiquette (1 year) Basic Math (4 years) Time Management (1 year) |
