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Click here or scroll down to respond to this candidateCandidate's Name
LAWRENCEVILLE GAEmail: EMAIL AVAILABLEPHONE NUMBER AVAILABLEExcellent decision making and communication skills,Able to troubleshoot, investigate and solve customer related issues.Maintain a friendly and positive demeanor while being able to greet and assist customers.Possess a sincere desire to serve others.Consult with customers to determine objectives and requirements for results.Review billing for accuracy and approve payment.Schedule and coordinate events and staffEmployment HistoryCustomer Care Professional Small Business Sales-American Express, 2/2022- 10/2023Service inbound calls while engaging and consulting with small business owners and decision makers. Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefit and other elements of American Express Small Business Services. building rapport, understanding customer needs, handling objections and closing sales, respond to questions concerning accounts in a fast paced, structured customer care environment, Document necessary account information according to established policies and procedures,Volunteer Co-Organizer Live it up Gwinnett, 2/2015 12/2021Contact venues throughout Gwinnett County to reserve space for meet ups to take place. Coordinate with owner or managers to accommodate 10 to 40 guests, go over drink and or food specials offered. Schedule events by sending out invites to members via email, pertaining to venue, location, menus, specials and rules and regulations. Decorate area designated for group. Coordinate finishing touches with manager from music to food and drink specials. Oversee events from start to finish then breakdown and meet with management to handle any issues that may have risen.Live In Nanny Brown Family 1/2017 2/2022Creating a loving environment for children ages 4 to 13 years old, in charge of preparing and giving meals, assisting with homework and school projects, driving children to and from school as well as extra activities, teaching good manners, bathing, and dressing children at times. Perform light housekeeping duties, run errands including grocery shopping.Real Estate Service Coordinator - CBRE Caldwell Banker Real Estate, 11/2013 - 12/2017Process invoices, split invoices between entities, create contracts as well as POs. Order and stock office supplies. Coordinate meetings, assist in taking minutes. Request and ensure certificate of insurance is up to date with correct amount of coverage. Download it onto the system. Set up new vendors in P2P, maintained contact information for tenants on the property. Maintain tenants physical and system files. Relieve front desk for breaks. Greet visitors to Conference Center, book Conference Center rooms for meetings. Assist food vendors with set up and break down. Create work orders and follow up with tenants to ensure all work is complete.CSR/Receptionist/Admin. Assistant, Global Employment, Alpharetta, Duluth 9/2010 to 11/2015Answer phones, greet and handle Customer Service inquiries as well as manage various administrative projects. Balanced Insurance payments to A/R reports, by going into bank lockboxes, then posting payments to excel spreadsheets for internal customers use. Call Insurance companies for information needed to reconcile past due payments balance daily and monthly reports. Ordered inventory, shipped marketing items for special events. Utilized FedEx, UPS and USPS software for incoming and outgoing projects.Inventory /Customer Service Clerk, Park Merchandising, Suwanee, GA 1/2012 to 8/2014Talking with Store Managers and Merchandising Reps via inbound and outbound calls. Researching, troubleshooting and resolving client problems. Responsibilities include processing customer sales and orders. maintain records of value of material, equipment, merchandise and supplies. Ensure the Store Manager receives merchandise in a timely manner. Resolve delivery issues. Inventory supply and merchandise to various establishments, post totals to inventory records using Excel spreadsheets. Compare inventories to daily reports,such as sales, orders and shipments Assist in training new staff. Assist Store and Merchandising Representatives to maintain stock at par counts. Handel escalation calls by Identifying and meeting their needs.Event Specialist P/T Cross Mark; Duluth, Georgia 4/2012 to 6/2013Greet internal and external customers, prepare presentations, while maintaining a clean and professional appearance, set-up display for demonstrating cooking and taste sampling, ensure products are on hand to sell, describe products along with price. Break down and clean display. All presentations are done with very little supervision.Receptionist/CSR City of Norcross; Norcross, Georgia 11/ 2005 to 9/2010Clerical functions, including copying, faxing and filing. Maintained supply inventories. Answer busy phone switchboard, route calls to appropriate department. Distribute all incoming and outgoing mail. Scheduled meeting rooms and assisted with special events. Approved new accounts as well as shut off nonpaying utility customers; collect and post utility payments and fees. Balanced cash to daily report; assisted customers with issues via telephone and in person. Also assisted in the tax and business department as needed.Event Manager Heavenly Dreams BBQ; Norcross, Georgia 05/2009 to 11/2011Coordinated and scheduled summer outdoor events with local municipalities; managed up to 15 support personnel; made inventory purchases; balanced daily cash made bank deposits; performed light bookkeeping functions, including: payroll processing, and invoicing.Weekend Manager Last Chance Thrift; Chamblee, Georgia 10/2009 to 08/2010Managed the daily functions of the store; organized and operated store with approximately $38,000 in weekly sales; recruited, trained, and coordinated up to 20 sales associates. Arranged floor displays with marketing tools to maximize sales goals and performance. Performed light bookkeeping functions, including cash balancing, invoicing, and financial reporting.References: Menge Reid, Lawrenceville GA 30044 (404) 399-9416Michael Gierschner, Atlanta GA 30363 PHONE NUMBER AVAILABLEJames Brown, Lawrenceville GA 30044 PHONE NUMBER AVAILABLEEducationWills High School Smyrna, Georgia 09/1972 06/1976 |
