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Candidate's Name
ODENTON MD  PHONE NUMBER AVAILABLEEMAIL AVAILABLE  LINKEDIN LINK AVAILABLEA dedicated IT Technician ( Also a serving member of the United State Army National guard ) with 6 years of great experience assisting, diagnosing, analyzing, troubleshooting, resolving hardware application issues, networking issues, equipment and peripherals installation issue, operation configuration issues and maintenance. My devise of integrity, patience teamwork, emotional intelligence, and eagerness to learn have made me an excellent Customer assistant and problem solver. With my emotionally intelligence skill, I empower users by demonstrating my ability to understand and solve their issue. I focused from start to finish on providing clear and precise high-quality instruction to user until successfully resolving their problem.EXPERIENCEFROM NOVEMBER 2021  PRESENTDESKTOP NETWORK SUPPORT, DEFENSE INFORMATION SYSTEMS AGENCY HHInstalling and configuring new systems and applications, update records in the incident management system, assist with corrective action to restore functionality.Resolve computer software, hardware, network issue .Maintaining network security by administering firewalls, intrusion detection systems, authentication methods and intrusion detection systems.Continuous monitoring of cyber security, privacy policies, programs compliance and standards in support of security compliance, systems accreditation and management.Troubleshooting problems with hardware and software including responding to support requests from users.monitor, document and provide problem resolution to the knowledge database.Perform enterprise-wide networking credential and non-credential scans of systems to detect vulnerabilityInstalling patches and updates to operating systems and application to ensure optimal performance.Creating disaster recovery plan and procedures for responding to major outages or natural disasters affecting the data center.Manage tickets via ServiceNow and follow up before closing. FROM NOVEMBER 2018  NOVEMBER 2021DESKTOP SUPPORT, DEFENSE COUNTERINTELLIGENCE AGENCYSet up and manage user accounts and permission to consent access networkResearch and resolve technical problems. Assist user with their onboarding and offboarding GFEs.Use ServiceNow to monitor, update follow up and resolve tickets.Perform on site analysis, diagnosis and resolution of desktop problem.Install, configure, test, maintain, monitor and troubleshoot end-user network hardware, peripheral devices, printing /scanning.Update and maintain the computer inventory and equipmentTrain and guide new staff on hardware and software usage.Resolve hardware and network connectivity issues.image and keep thin client 5070 firmware updated. EDUCATIONSEPTEMBER 2006 TO JUNE 2009BACHELORS DEGREE, COMPUTER SCIENCECompTIA Security+SKILLS windows, McAfee Anti-Virus, Active Directory,Virtualization, Desktop support, Imaging, Patching, BMC Remedy, ServiceNow, System Administration, Outlook, MS Teams, Cisco AnyConnect/BomgarVPN, VDI, MDM, RDP, DNS, SCCM, ACAS, ACAS,Nessus Scan, Office Word, Excel, Power point FRENCH, ENGLISH, SPANISH.Risk management, VMware removal, technicalsupport, Application support, Back up Data/migration.2