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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Crosland CourtNewport News, Virginia Street Address
C-PHONE NUMBER AVAILABLEEMAIL AVAILABLEInformation Technology Specialist / Desktop SupportPROFESSIONAL PROFILEStrongly motivated to keep current of the latest technologies to provide client solutions. Exceptional communication and interpersonal skills; keen observer and good listener. Well organized, goal-oriented and dependable in completing projects on time and within budgetary constraints.SUMMARY OF QUALIFICATIONSDemonstrated management and leadership abilities with many years in IT/CIS working with companies such as MCI, National Computer Services, US West, Principal Financial Services, Banc One Corporation and American Express. Exceptional performance in roles such as Lead Mainframe Online (CICS) Developer, Technical Support Analyst, Help Desk Analyst, Desktop Support Technician, Deployment/Migration Technician, Installation Coordinator, and Information Technology Specialist.Areas of expertise include:Software Development (MF) Systems Design/Analysis Desk Side/Phone SupportPC Technician Computer Roll-Out Technician Technical Support (SW/HW)HARDWAREDesktop and Laptop PCs (IBM, Dell, HP, Gateway, etc.), IBM 30xx, AS400, ES9000 series,HP3000 series 68/70, AT&T mini-series, and various peripheral devices including routers, switches,HP printers (wireless and wired), etc.SOFTWARE & OPERATING SYSTEMSMicrosoft Office Suite 2003, 2007, 2010, VISIO, Lotus 123, Microsoft Windows (3.x, 9.x, NT, 2000, XP, VISTA, 7, 8, 8.1, 10), Active Directory, DNS, WINS, HTML 4.0., TCP/IP, UPS Worldship ver. 9.0, Support Desk Ticketing software, and various office productivity and email (Outlook and Exchange) software including Anti-virus and Malware tools, Remedy, Spice, GoToAssist, LOGMEIN, Bomgar, Internet Browsers, Interaction Client, SCCM, backup and Ghost software.EDUCATION & CONTINUING TRAININGB.S. Computer Information Systems, DeVry Institute of Technology, Columbus, OhioDeans List, Presidents' List and Presidential Honor SocietyCompTIA A+ Certification, TechSkills Learning Center, Las Vegas, NVCompTIA Network+ Certification, TechSkills Learning Center, Las Vegas, NVCompTIA Security+ Certification, Home Study, Newport News, VAMCP (Microsoft Certified Professional), Central Islip, NYMS (Microsoft Specialist) Win 7 Configuration, Enterprise Desktop SupportMCTS (Microsoft Certified Technology Specialist), Newport News, VAMCITP (Microsoft Certified Information Technology Professional), Newport News, VAMCSA (Microsoft Certified Solutions Associate), Newport News, VAPROFESSIONAL EXPERIENCE & SELECTED ACCOMPLISHMENTSIndependent Contractor; Desktop SupportCustom Computer Services, Newport News, VAJun 2021- PresentInstallation of Local and Network PrintersUser Data MigrationUpgrade of systems from Windows 7 to Windows 10Resolution of Software/OS update issuesImage laptops / desktopsResolution of Network Issues / Network CablingApplication issue resolutionBIOS ConfigurationBreak/FixOS UpgradesIMACDesktop Support Analyst IIBell Techlogix @ Huntington Ingalls Industries, Newport News, VAApr 2019 Mar 2021Phone Support of technical issues specific to desktop/laptop, printer, software/hardwareInstallation of Application SoftwareUser Data MigrationResolve Service RequestResolution of Software/OS issuesImage laptops / desktopsResolution of Network IssuesApplication issue resolutionBIOS ConfigurationUse of desktop remote softwareSet up student training and assist in laptop trainingInformation Technology AnalystHampton University, Hampton, VAOct 2018 Feb 2019Installation of Local and Network PrintersInstallation of Application SoftwareUser Data MigrationResolve Service RequestResolution of Software/OS issuesImage laptops / desktopsResolution of Network Issues / Network CablingApplication issue resolutionBIOS ConfigurationUse of desktop remote softwareSet up student computer lab for School of PharmacyIndependent Contractor; Desktop SupportNet2Source, New Brunswick, NJNov 2017 Feb 2018Installation of Local and Network PrintersUser Data MigrationUpgrade of systems from Windows 7 to Windows 10Resolution of Software/OS update issuesImage laptops / desktopsResolution of Network Issues / Network CablingApplication issue resolutionBIOS ConfigurationInformation Technology SpecialistChenega Facilities Management, Fort Monroe, VADec 2014 Sept 2017Installation and Maintenance of Local and Network PrintersTwain Scanner Configuration in workgroup architectureResolution of signature and certificate issuesResolution of Software/OS update issuesImage laptops / desktops / APM application installationResolution of E-Sign Issues / Network Issues / Network CablingBreak/Fix, IMAC / Asset ManagementResolve Service Request (Proprietary Software)PROFESSIONAL EXPERIENCE & SELECTED ACCOMPLISHMENTS (cont.)Technical Support Analyst (HP Contract)Balance Staffing, Salem, NHMar 2014 Oct 2014Answer phone / Document issues / Give answers to technical issuesConnect users to portal for assistance (connect to customers computers remotely)Run tools on customers computersAddress viruses, Malware, Printer and other issuesHelp customers to connect onlineWalk customers through restores (to earlier dates)Walk customers through system resets (recoveries)Desktop SupportSmartSource @ AllState - Hauppauge and Brookhaven, West Chicago, ILSep 2013 Jan 2014Desk Side Support (face to face support)Assemble Desktop Computer Systems LaboratoriesPrinter maintenance / configurationConfigure software and settings; MS Office 2010 (Outlook)Hard Drive scrubData Migration of user profiles from XP to 7 ProfessionalAsset packaging and returnHelpdesk / Desktop SupportTechnosoft Corporation, @ Underwriters Laboratories, Melville, NYFeb 2013 Aug 2013Phone support of technical issues specific to desktop and printer software/hardwareDesk Side Support (face to face support)SCCMAssemble Desktop Computer Systems and POS Systems.Image laptops for deploymentPrinter maintenance / configurationConfigure software and settings; MS Office 2010 (Outlook)Break/Fix; Hard Drive scrubData Migration from user profilesTest specific applications for functionalityHelp Desk / Desktop (Desk Side) TechnicianAPEX Systems, Glen Allen, VA (multiple projects)Jul 2012 Feb 2013Phone support of technical issues specific to desktop and printer software/hardwareDesk Side Support (face to face support)Issue Resolution / Trouble Ticket DocumentationAssemble Desktop Computer Systems and POS Systems.Setup and tested wireless POS systemsFollow documentation for implementation and configuration of wireless POS systems for Target Stores (POS System Dell Laptop/Tablet; POS Software; Bar Code Reader; Credit Card Scanner)Help Desk Support (phone support)Assemble Desktop/Laptop Computer SystemsSoftware Installation; MS Office 2010Software/ Hardware Configuration; Printer configurationIPOD, IPAD, and Android Configuration for Exchange (Outlook 2010)Desktop / Helpdesk Support (Projects)Peak Systems, New York, NYOct 2009 Sep 2012Phone support of technical issues specific to desktop and printer software/hardwareAssemble Desktop Computer Systems and POS Systems.Connect local printers and scanners.Assurance Support (Desk-side and Phone Support).IP Workstations and printers.Physical memory upgrades to laptop and desktop systems.systems decommission including hard drive scrub.Image Desktop/Laptop Computer systems.Network Printer setup, and Network Drive Mapping.Configure dual monitors.Configure Microsoft Office 2003, 2007 with Outlook.Configure Laptop computer systems and docking stations as well.Windows 7 migrations and deployments.Used Remedy to track and document calls. |
