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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEInterpersonal SkillsEffective communication skills - both written and verbalExecute responsibilities independently with minimal supervisionUtilize problem solving skills to proactively resolve processing issuesAbility to analyze, research and recommend process improvements of processesDetailed oriented, dedicated and experienced with using various key banking systemsStrong organizational skills to perform multiple tasks efficiently and prioritize tasks to meet deadlinesProficient in Microsoft Office Suite 2010 (Excel, Word, Outlook, Basic PowerPoint)Practical knowledge of loan administration and basic accounting principlesActive Directory (1+ years)Remedy (1+ years)EducationStrayer University, Henrico, Campus, Richmond VA- 01/10 05/2012Bachelor of Science in Information Systems, Concentration: Database Management ECPI Technical College, Glen Allen, VAAssociate of Applied Science in Computer Information, Science Concentration: Computer Programming Kings College, Raleigh, NC Associate in Applied Science, Concentration: AccountingCertificationsCompTIA Security+ CE Sys501 Certification - DoD 857001.M compliant IAT Level II certificationITIL V3 Information Technology Infrastructure FoundationsClearancesActive Secret Security Clearance: 2020 02 05, DOD CAFPublic Trust: May 2020ExperienceTarget Media MidAtlantic Inc. Systems 08/2023 to Present, Contract: Department of Navy, FOIA Specialist (DNS-36), Washington DCObtain information for FOIA requests review and analyze FOIA requestsCommunicate with requesters to clarify FOIA requestsIndependently determine what information may be releasedAccurately redacting documentsApplying FOIA exemptionMaintaining accurate records of released or withheld informationPreparing draft response lettersTarget Media MidAtlantic Inc. Systems 09/2022 to 08/2023Contract: Chief of Navy Operations Awards Branch Awards Management (DNS-13) - Post Board Specialist, Arlington, VAResponsible for post-award functions for implementing guidance of military award policy set forth in reference to military award-related statutes, executive orders, and Department of Defense (DoD) regulations per the Navy and Marine Corps Awards ManualReview all Personal and Unit award submissions provided by award originators, administrators, reviewers, and approving officials and provide appropriate necessary guidanceConsult with immediate supervisor or higher-level personnel of solutions to inquiries received through the Awards Team group email inboxPrepare letter citations to be signed by the approving officialsCreate certificate document with default language and dates that align within and around the confines of the certificate borderingPrepare all award packages from the originators and upload into the tasker system ETMS2 for further review and approvals of the approving officialsRecord and update all of the military medals and ribbons currently authorized within the Department of the Navy in the ENDOS application system with all signed and approved Applications Form 1650, certificates and letter citationsPerform a full range of administrative functions including monitoring emails of voting board members, merging of multiple x.pdf files to create a single document for uploading, confirm that there are no duplicate awards completed for any assignee and review the submission of emails and documents provided by the pre-board specialistEmpower AI (Formerly NCI) 10/2021 to 09/2022Contract: Defense Information Systems Agency (DISA) Information Systems Engineer II, Arlington, VAUse Remedy ticketing software for creating customer ticket requests and support team assignments for incidents and work ordersProvide Tier 1 support for escalated hardware and software issues by end-users for the Defense Information Systems Agency (DISA) Joint Staff Provider (JSP) in the PentagonSupport end user and incident requests utilizing existing procedures or work instructions to monitor, track and resolve work orders in a timely mannerAnswering help desk calls, and responding to voicemails in a timely manner while working in a fast paced DOD environmentGreeting customers and assisting in creating and updating IT support tickets (Remedy) per defined service-level agreementsEvaluating, prioritizing, solving, and escalating all tickets to the appropriate Tier Support, and/or correcting the assignment of tickets as requireMaintaining ownership of service tickets throughout the life span of the support requestAssigning ticket severity by walking customers through a series of troubleshooting steps to determine the severity and nature of reported IT problemsUpdating and maintaining service work notes in Remedy of customer contacts via email or phone to schedule appointments of when to deliver and setup devices and peripherals within the Pentagon buildingDeliver to customers monitors, NIPR/SIPR thick clients (CPUs), NIPR/SIPR vdi and peripherals such as keyboards, mice, docking stations, CAC readers and cable connections (VGA, Display port and DVI)Consulting with immediate supervisor or higher-level IT specialists on possible solutions Coordinating with technicians to provide status updates to outstanding ticketsCollaborating and following up with technicians to resolve requests, and provide status updates on outstanding support ticketsProviding updates, status, and completion information to managementFollowing-up with users/customers to ensure resolution of issues, closing tickets only when the resolution to the issue has been reached, to the satisfaction of the user/customerParticipating in workshops, seminars, or other events as requiredOther duties as assigned by the Government, contract or supervisors in coordination with the SLAsSSI, LLC 03/2021 10/2021Contract: Defense Information Systems Agency (DISA) IT Specialist, Arlington, VA Use Remedy ticketing software for creating customer ticket requests and support team assignments for incidents and work ordersServe as point of contact for assisting walk-in end users for inquiries, instructions and appointments Performs a variety of tasks depending upon the division to which the individual is assigned including Perform tasks as JSP Trusted Agent such as pin resets for CAC and SIPR tokensUse Active Directory to verify customer accounts on NIPR and SIPRWork in fast paced team environment with other service desk colleagues to assist end users with multiples inquiresExperience with identifying and resolving technical and non-technical issues of end users by referencing the JSP knowledge baseEnd user requests are forwarded to the appropriate Tier II associates for escalating requests via incident or work order tickets when requests are beyond my permissionsDocumenting all troubleshooting steps and procedures along with the resolution, when applicablePernix, LLC 05/2020 03/2021Contract: Small Business Administration (SBA) - Team Lead, Loan Specialist, Washington, DC Performs a variety of tasks depending upon the division to which the individual is assigned including processing, origination, servicing, guaranty purchasing and/or liquidating; but the majority of the time (not less than 60%) is spent on loans which are considered to be more "complex" or problematic because of specific conditions or of their nature. Reviews assigned loan files to become acquainted with the characteristic requirements, collateral, and terms of the loan.Reviews and analyzes requests from direct borrowers or requests from participant lenders in relation to servicing, liquidating or purchasing loans depending upon the division to which the incumbent is assigned. Independently determines what data is needed in order to analyze/evaluate the request. Analyzes these requests in terms of financial condition of the borrowers and their effect and implication they have on the interest of SBA if they are approved. Makes independent recommendations on the requests to supervisor or team leader.Analyzes financial statements (using cash flow projections and ratio analysis) as necessary to detect trends in the financial condition of the business and to initiate appropriate corrective actionsProvides extensive servicing, purchasing or liquidation of the more complex delinquent loans or potentially delinquent loans. Analyzes the underlying problems and causes of the delinquency and develops the solutions to protect the interest of the Agency and the survival of the small businessConducts interviews with borrowers and lenders and counsels them on SBA's practices. Assesses borrower or lender needs for assistance from other sources and counsels accordingly.Participates in the training of new personnel in loan servicing or purchasing or liquidation work; explaining procedures, techniques, and policy. Works closely with new personnel to acquaint them with the functions of the division.Maintains up-to-date entries in all appropriate required systems (LLTS, GPTS, DLCS HATS and MasterTrak) to ensure integrity of the data and Center efficiency.Conducts research necessary to assist lenders in answering inquiries regarding recently submitted actions or inquiries.Reviews and associates trailing documents with their respective loan files or transfers files and documents to the appropriate SBA office.Analyze and make recommendations on transaction requests in accordance with existing Agency SOP's or guidelines.Utilize various software programs to perform daily tasks including Microsoft Word, Excel, Access, and Outlook. Also utilizes SBA software programs such as Qterm and Guaranty Purchase Tracking System (GPTS) to input or research information.Performs other loan processing, servicing, purchasing, liquidation or other transaction activities as needed to support the office operation.Collabera 04/2019 - May/2020Contract: Capital One - Project Coordinator, Richmond, VAProcess various government requests and verification of assets of deceased customers Review legal and government agency documents and hold and transfer accounts per request of Executors, beneficiaries and attorneysMultitask and toggle between several different banking systems to retrieve pertinent customer information, such as UCM case management system, Sassy customer database and the use of Mainframe to update customer records, Microsoft Excel and Microsoft WordWork in a production type environment where quality and productivity is crucial Perform high quality work with great attention to detailsUtilize problem solving and organizational skills to resolve basic processing issues in a timely manner Process other duties as assigned by ManagementRose International 11/2018 - 04/2019, Contract: SunTrust Bank - Administrative Assistant, Richmond, VAReview legal documentsPrepare loan documents for scanning and uploading such as promissory notes, trust agreements including all pertinent loan documents using iWork for electronic viewingOrganize business and personal financial information for filing into loan portfolios Utilize mainframe to review and confirm customer information tied to other loan and account relationshipsManage and organize correspondence and documentation for underwriters as assignedWorkway, Inc. 10/2017 - 05/2018, Contract: First Citizens Bank-Loan Specialist, Raleigh, NC Review loan documentation at post-closing according to credit policies and federal and state regulationsResponsible for setting loan exceptions in tracking systemManage and review multiple loan products such as equity lines, possessory, vehicle titles, equipment loan transactionsUtilize mainframe and commercial management system to review and confirm customer loan informationEagleBank 11/2015 - 05/2017 Commercial Documentation Specialist, Bethesda, MD Originated mortgage loan documents using the LaserPro in-house documentation software platform and applicable word templates for new loans, renewals, extensions, modifications and letters of credit Analyzed credit approvals and worked with assigned relationship managers and underwriters to understand the transactions in order to prepare the relevant loan documentation Experienced with reconciling closing loan disbursementsPerformed document editing and routed completed loan documents to loan officers for customer signatureReviewed application and initial documents for completion and accuracyReviewed files for regulatory complianceRequested organizational documents, appraisals, surveys, flood certifications and other due diligence documentation to ensure conformity with bank standards prior to closingPrepared necessary lien perfection documents to protect the banks security interest of pledged collateralMonitored exception reports in order to track new and exceptions not yet cleared Identified and cleared all exceptions by requesting documents from closing attorneys and title companies via phone and email correspondenceCapital One, NA 06/2012 - 11/2015 Commercial Loan Associate, Bethesda, MD Capital One, NA 05/2011 06/2012 Senior Operations Loan Specialist, Glen Allen, VA Prepared commercial loan documents using in-house documentation software platform LaserPro or Word templates for new loans, renewals,extensions, modifications, syndications and letters of credit Analyzed credit approvals and worked with assigned relationship managers and underwriters to understand the transactions in order to prepare the relevant loan documentation Reviewed loan documents prepared by internal associates or outside counsel to ensure compliance with the bank's loan policies, regulations and with any other requirements designated by the credit approval authority to authorize the closing of all loansReviewed organizational documents, appraisals, surveys and other third party documents to ensure conformity with bank standardsAnalyzed due diligence documentation and prepared lien perfection documents to protect banks security interest of pledged collateralMonitored exception reports in order to track new and exceptions not yet cleared Identified and cleared all exceptions by requesting documents from closing attorneys and title companies via phone and email correspondenceReviewed loan packages for completeness and regulatory compliance to authorize funding Experienced with reconciling closing loan disbursementsPrepared detailed funding instructions to ensure that loans are funded properly and that bank fees are collectedEffectively communicated requirements for pre-closing to underwriters, relationship managers, closing agents, syndication department and borrowers to ensure all conditions are met prior to scheduling closing dateCoordinated the booking and funding process of all assigned loansTraining resource for less experienced associatesParticipated in Capital Ones conversion project of transferring data from the Shaw loan system to the ACBS loan systemBooked customer profiles and credit facilities of all construction, acquisition and development, consumer, letters of credit and equipment loansBooked multiple types of loan payments and billing schedulesResearched real estate property information on the county and state internet websites for legal name searches, flood certifications and complete addressesProcessed escrow analysis calculations experience with loan servicing systems Good communication skills as they will be working directly with our Operations partners Good analytics skills to assist in identifying trends in issues and root cause; recommend process improvements, recommendations on ways to present information to management to illustrate issues and influence decisions and enhancing existing documentation and proceduresVirginia Business Bank 06/2008 - 05/2011 Commercial Loan Assistant, Richmond, VA Processed all loan documentation for construction and acquisition and development loans in the commercial lending department using the LaserPro documentation softwareForwarded legal documents to attorneys and verify executed documents for compliance purposes Analyzed credit approvals and worked with assigned relationship managers and underwriters to understand the transactions in order to prepare the relevant loan documentation Researched real estate property information on the county and state internet websites for legal name searches, flood certifications and credit reportsCorresponded daily with attorneys, title companies, property inspectors and borrowers to process loan closings via letters or fax or phoneBooked new loans and related activities in loan accounting systemExperienced with reconciling closing loan disbursementsInvoiced client fees, reconciled client transaction accounts and corrected inaccuracies as quickly as possibleCreated wire transactions and released closing funds to all closing agents and customers Scanned and coded all loan closing documents into the archiving software, such as, promissory notes, deeds of trust, commercial security agreements and other relevant loan documents Requested quarterly and yearly business financial statements, personal financial statements, credit reports, filed federal income taxes, inventory reports and work in progress listings Requested appraisals, credit reports, flood certifications, builders risk and general liability insurance certificates, preliminary and final title policies, surveys, sales contracts, deeds and other relevant documents to process all loan closingsManaged employee setup and deletions as the firms Equifax administrator to allow employees to retrieve credit reports on clientsAs a loan administrator, I've participated in multiple loan closings, explained and helped customers to understand the documentation that they are signing, reviewed their legal identification documents, suchas, birth certificates, drivers license, passports and notarized their signatures. Received payments of loan fees and provided receipts of payment to the customers at the end of all loan closings.SunTrust Bank 05/2007 - 06/2008 Administrative Assistant, Richmond, VAProcessed business and personal financial spread requests by using risk analyst software which summarizes all information on a report and distributed to the appropriate relationship managers Received client financials and log into Credit Management Tracking systemManaged and organize daily correspondence and documentation in order to meet deadlines Assigned duties to assist underwriters upon request |
