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Dayton Area, OH 909-202-0193 EMAIL AVAILABLE LINKEDIN LINK AVAILABLE Warehouse Supervisor and Technical Manager with 5 years in Supply chain and over 20 years in warehouse management. Expertise at managing inventory, shipping & receiving, customer relations, and safety & compliance. Focus on project management, ERP/SAP, data and systems control while balancing audit readiness, change management, training, and corrective action quality control (QA) to help staff attain the bottom line. SKILLS BOM / Master DataManagement Change Management Continuous Improvement (CI) Distribution Center Operations Forklift Operation Good Manufacturing Practices(GMP) InventoryManagement/Control Lean Manufacturing Logistics Management Materials Management Operations Management Production Management Project Management Purchasing SAP/ERP/Power BI Shipping & Receiving Supply Chain Management Transportation Warehouse Control Warehouse ManagementSystems (WMS) Warehouse OperationsSTRENGTHS System improvements for inventory and warehouse standard operating procedure (SOP) SAP/OTM Power user and Oracle Trainer TMS/iCloud/Vector/4Kites Microsoft Office Suite of programs (Word, XLS, PPT) EXPERIENCETHE COCA-COLA COMPANY, Fontana, CA 1999 PresentWarehouse Supervisor (2017 Present) Maintained 5+ Websites and Programs, including inventory, transportation, customer service. Team Lead, Ontario, CA (2015 2017) Ran 5+ reports daily to make decisions or find gaps that kept warehouse functioning. Drove 99% delivery with sense of urgency while training 99% warehouse teams to ensure safety, work correct production processes, employee development and performance. Contained 95.5% shortages rate, completed 95% of orders, and trained on proper plant production. Reviewed 120 daily open orders, pick tickets, and deliveries to ensure customers received needed product. Led inventory control and conduct cycle counts daily, monthly, 95%and yearly maintaining 99.9% taking care of Inventory issues and keeping inventory in a certain bin. Collaborated with Customer Service and 11 direct to customer lines from the plant at 30% DPU. Monitored 95.5 inventory levels with purchasing, production management, and processing of returns. Performed floor work, and supervised warehouse personnel, shuttle and 13 inbound and outbound drivers. Reviewed 24 warehouse staff for coverage and assisted per company policy. Controlled 4kites/Vector app for driver communication and tracking, OTM and CS balance. Warehouse Coordinator, Truesdale MO (1999 2015) Operated and trained Forklift, Scissor lift, Boom lift Floor operator for 3+ years. Ensured truck order loading within 2 hours and receiving with 100% safety inspection. Maintained 100% plant cycle counts for yearly and monthly Inventory and Warehouse Management. LICENSES & CERTIFICATIONS Customer Service Foundations - LinkedIn Writing Customer Service Emails - LinkedIn Phone-Based Customer Service - LinkedIn Customer Service: Managing Customer Expectations - LinkedIn De-Escalating Conversations for Customer Service - LinkedIn Innovative Customer Service Techniques - LinkedIn Customer Service: Creating Customer Value - LinkedIn Become a Customer Support Specialist - LinkedIn Learning Microsoft Power BI Desktop - LinkedIn Power BI Essential Training - LinkedIn Become a Power BI Specialist - LinkedIn Step 2.0 Leadership, Coca-Cola University SAP Superuser, Coca-ColaEDUCATIONCOLORADO TECHNICAL UNIVERSITY, Colorado Springs, CO AS, Business Administration, Computer and Information Sciences, Support Services and Management, General Presidential list 3 years |