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Practical Nurse Customer Service Resume ...
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Title Practical Nurse Customer Service
Target Location US-NC-Greensboro
Email Available with paid plan
Phone Available with paid plan
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Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjectiveLPN that functions as a member of healthcare team by demonstrating an exceptional degree of practical nursing knowledge and skills necessary for self direction in carrying out leadership of the day to day operations and serves as the expert in clinical care skillsQualificationsDemonstrates knowledge, experience, skill and self motivation to carry out complex patient assignmentsHighly skilled in providing quality nursing service to patientsKnowledge of providing direct care and nursing service in accordance to nursing practiceHands on experience in providing ongoing education to patients and family relevant to the disease processCommunicate calmly, courteously and professionally with all patients, personnel and visitors while maintaining confidentiality in accordance with HIPPAObjective thinker with the ability to follow directions preciselyDemonstrated ability to deal with difficult situations effectivelyExperience Supervisory RoleIn depth knowledge of obtaining vital signs, patient history, and laboratory specimensDemonstrated ability to review patient chart, treatments, record and report experimental symptoms, reactions and changes in patient conditionsOver twenty years of experience in NursingProfessional TrainingLincoln Technical Institute, Edison, New JerseyCourse of Study: Nursing LPN Graduation 2012Department of Health and Social Services, Freehold, New JerseyCourse of Study: Certified Nursing Assistant 1993Contact Tracing Bloomberg School of Public Health 2020Work ExperienceWell Care Home Health of the TriadLicensed Practical Nurse-January 2021 to CurrentMonitoring patients overall health during every visitCollaborates with MD and RN to provide care to complex/specialized patient centered careChanging bandages, wound dressings, and cathetersExercise independent judgment and require minimal supervisory oversightAbility to observe physical and emotional changes in patients, exercise sound nursing judgment and demonstrate appropriate actionPossess the knowledge and skill to promptly recognize potential urgent/emergent patient care situations, seek team assistance as appropriateComplete all required documentation in a timely manner for month end closingRemaining on-call for patients who have healthcare emergencies, demonstrating commitment to patient satisfaction through prompt attention to telephone calls/messages and secure messagesServe as a preceptor for new employeesAuthoraCare HospiceLPN Clinical Call Center October 2021 to CurrentAbility to represent the agency professionallyMaintained confidentiality and able to articulate Hospice philosophyExcellent customer service skills with patient focus that are in accordance with policies and proceduresStrong communication skills with the ability to engage and interact with a diverse population and relay information appropriately to meet customer needsAbility to collect information and then disseminate as appropriateAbility to exercise sound judgment in communication with customersPromptly answers, screens and process all in coming calls from patients, respond to urgent calls and refer to nursing staff for resolutionAbility to track all incoming calls via log with issues/concerns and resultsWill follow-up with any outstanding issues prior to identified time period following customer service protocols and communicate with all involved partiesResponsible for entering nursing schedules into clinical software. Performs various other clerical duties as needed and available to the nursing departmentWellpathLicensed Practical Nurse-January 2019 to March 2020Under supervision of a Registered Nurse (RN), assists in the assessment of the physical, psychological and social dimensions of patients in the Health Care Unit and, as necessary, in the housing units.Assists in planning an individual treatment program by using available resources in planning care, and consults with RNs and other staff as appropriate while applying knowledge and resources in planning care and patient teaching.Implements individualized treatment programs as directed by the Health Care Practitioner.Count controlled substances, syringes, needles and sharps at the beginning of each shift with another staff member and sign count logs.Implements clinical and technical aspects of care in accordance with established policies, procedures and protocols. Intervenes with proper safety techniques, procedures and standard precautions.Responds to a code or health emergency within standard guidelines.Implements medical plan through administering medications in accordance with Health Care Practitioner's orders and protocols: Administers medications according to proper techniques and procedures including IV therapy and all other approved routes of administration. Uses pharmacy knowledge and available resources to include drug reaction and overdose in administration of medications.Implements medical plans through obtaining diagnostic tests in accordance with Health Care Practitioner's orders and protocols: Obtains body fluid specimens and performs EKG's using proper techniques and procedures. Communicates information to ancillary departments using an established referral process.Assists the Health Care Practitioner in medical or minor surgical procedures as necessary and/or requested to meet individual needs of patients.Implement nutrition and therapeutic diet plans through proper techniques and procedures as ordered by Health Care Practitioner.Documents nursing encounters using the SOAP form of charting as required by policy and procedure.Communicates information to nursing staff, physician, health care unit supervisory personnel and other staff as necessary.Respects dignity and confidentiality of patients. Apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations. Pay close attention to details.Serve in leadership role to optimize clinical efficiency and assisting other staff to improve efficiencyGuilford Health Care Center Greensboro, North CarolinaLicensed Practical Nurse-February 2014 to June 2020Responsible for subacute unit admissions and dischargesRecognized and reported symptoms that indicated changes in the condition of the tracheostomy and ventilator patients to the physician.Provided nursing care and services that were in accordance with Facility patient care and general medical policies.Adhered to strict aseptic technique when performing treatments.Recorded patients condition in the Nurses notes.Administered medications and treatments prescribed by the physician.Maintained the patients equipment and room as necessary for patient care.Assisted health care providers, registered nurses and allied health professionals with examinations, treatments, special tests and routine procedures.Obtained patient health history, laboratory specimens, vital signs and administers TB skin tests.Reviewed patient charts; records and reports observed symptoms, reactions, treatments, and changes in patients conditions.Scheduled and coordinated paperwork for patient transfers to medical facilities or outside health care providers.Implemented health care practitioners orders and documents all patient contacts using the POMR format.Practiced safety,environmental and infection control methods. Performed additional duties as assignedEncompass Home HealthcareLicensed Practical Nurse- June 2015 to March 2016Assess patients condition during every visit and chart your observationsPerform evaluation tasks, including vital signs and medication reviewAdminister medication as prescribed by the patients PhysicianDress or redress open wounds and assess progress of healingEducate patients and their families on proper home health care strategies and proceduresCoordinate with Occupational Therapists, Physical Therapists, Physicians and anyone else involved in the patients care planProvide palliative care as needed to keep the patient comfortableMake recommendations for devices or tools that might improve the patients quality of lifeListen to the patient/family and respond to concerns or requestsLibertywood Nursing, Thomasville, NCLicensed Practical Nurse- July 2014 to February 2015Assist the RN to plan and coordinate nursing care.Maintain reports of care and assessments.Promptly report to physician, family and supervisor changes in individual health status.Order medication, as well as medication administration.Supervises and assists other staff in caring for individuals.Attend staff meetings and assist with training of staff.Care One at King James, Atlantic Highlands, New JerseyLicensed Practical Nurse-March 2012 to June 2014Receive report from night nurse, count narcotics, check emergency kit and accept keysPrepare nursing assistant assignments and explain all pertinent resident care to nursing assistantsSupervise breakfast service to assure proper diet is served and residents are assisted as necessaryMake rounds, assess unstable residentsDocument all medications (tube feedings included) and treatments administeredSupervise application and removal of all restraintsSupervise distribution of nourishmentsSupervise prompt response to residents call lightsOrder medications as necessarySupervise all resident care and assist with direct resident care as necessaryObserve, evaluate, report and document all changes in resident conditionsComplete quality assessment and assurance duties as assignedParticipate in resident care conferencesAdmit or assist in admission of new residentReceive medication delivery from pharmacy and check all drugs received, document proof of medication received according to facility protocol

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