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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Venoy CourtAlexandria,Va Street Address
Cellphone #PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEActive Public trust clearanceEMPLOYMENT HISTORYDec 2018-January 2019Currently self-employed but actively looking, due to most recent position, whose contract ended earlier than projectedGeneral Dynamics Information Technology January 2019-March 2020Windows 10 Migration TechnicanProvided Windows 10 support for a deployment for the US Department of EducationImage laptops computers,use SCCM to make sure all the Windows 10 desktop software,is applied to every laptop that is imagedDeploy laptops and provide installation of the new laptop and other peripheralsProvided troubleshooting once the system has been deployed.Supported and installed Microsoft Itunes and ITSM.Provided technical support for end usersBomgard remote support and Deskside user support,on a daily basis.August 2021-November 2023.The Mid-town group,Washington,DC/Working for the Office of the ChiefTechnology Officer,District of Columbia,Washington,DCTechnical Support Specialist-Provided technical support to the District ofColumbia Public schools.Windows 10 and MacIntosh are the two systemsUsed by DCPS.Provide technical support for software installs and hardware.MS Office 365 and all the supporting software is used.This includes Azure,One Note,One Drive,Word,Outlook,Excel,Flow,Bing and Powerpoint.Setup new workstations and image and reimage older tablets and laptops.All software is saved to Cloud.Interact with users,by phone and in person.Install new software and provide all types of technical support.Setup conferenceCalls and meetings,with Webex and Cisco,on weekly basis.Setup Motorola 2Way radios and provided troubleshooting when reported.Had spare 2 way radiosTo replace them if necessary.Red River Computer Company Inc,Reston,Va October 2020-November 2020. Windows Systems EngineerProvided Technical support for George Washington University HospitalThere was a Ransonware and Virus attck.I was hired,on a short termBasis to provide reimaging,restoration and back-up support,for theieWindows 10 system.Working with SCCM,all departments.of theHospital were affected.Also,provided technical to physical and virtualServers,who had lost some data due to the Ransomware and Virsus attack.The contract was short term and this I was hired to help get them backOnline.Provided Deskside technical support,for users.Provided remoteSupport,using remote tools,Bomgard and Windows remote desktop.Setup P25 radios to replace Motorola 2 way radios for the hospital staff.Provided troubleshooting when needed and had spare P25 radios on hand.Diversified US Inc /US Dept of Education, Washington, DC (contract)Jul 2018 - Dec 2018Systems Support EngineerProvided technical support to 6,000 end users in the headquarters office and to 11 regional Dept of Education offices, around the countryUsed SCCM to assist with a migration of laptops with another IT Team at the headquarters.Provided installation of MS Office 365 and PowershellProvided support for hardware, software applications, and systems support to include upgrades and maintenanceInstalled and deployed softwareSupported Windows 8 and Outlook for email, supporting WebEx and VTC support, for users to conduct meetings around the countryDaily support for Audio-Visual events at 3 different offices in the DC areaProvided technical support with Windows 8 issues, printer issues and provided Active Directory support.Provided support and did troubleshooting for MS ItunesProvided support for Microsoft Itunes and ITSM.Provided Deskside technical support to end users.Provide remote technical support,using Bomgard and Windows remote desktop.Provided installation for Motorola 2 way radios for staff at the Department ofEducation.Provided troubleshooting if needed and had spare 2 way radios available.SC3 Inc, Alexandria VA (contract) Nov 2017 - Apr 2018Desktop EngineerProvided desktop support to users, for hardware support and software installation. Installed new Dell E7470 laptops and removed old E7450 Dell laptops from users, for this deploymentProvided Windows 10 support, working with a team of 5 other techniciansInstalled new Windows 10 image on Dell laptops using Image imaging software and installed some applications manually including Office 365, & Cloud software packages.Installed MS Office 365 and PowershellWorked closely with Client Engineering team who managed the SCCM and created the new Windows 10 imageUsed Microsoft Active Directory daily, adding and deleting computer names and also adding Computer names to different Organization units (OU) and also using other Hybrid groups within Active DirectorUsed Footprints as a ticketing system and Remedy also, to track and document all Windows 10 trouble tickets, on a daily basiUnlocked user accounts in Active Directory, gave out temporary passwords and setup new workstations with Windows 10 laptopsUsed ServiceNow on a daily basis to track IT issues.Installed and used Sharepoint database,on a daily basis.Provided support for Microsoft Itunes and ITSM.Setup Motorola 2 way radios and some P25 radios as their replacements.Provided troubleshooting for the Motorola 2 way radios if necessary.Akal Global Inc, Espandla, NM (contract) Jun 2017 - Nov 2017Sr. Desktop Support EngineerSenior Desktop Support Engineer-Managed 2 different offices in the DC metro area and supported 400 users with Windows and some MAC usersInstalled new software new hardware setup inventory of hardware used Active Directory to reset passwords put users in certain groups with Active Directory.Android phone support and MS Office 365 and Powershell supportUsed Remedy & ServiceNow and Sworpoint call tracking databases to track document ticketsProvided Security on the in-house servers and installed updated viruses protection for the network for both officesSetup Apple iPhone and some Blackberry phonesUsed Skype & Zoom for mandatory on-line meetings with some users and with my network team,4 times a week.Provided support for Microsoft ITunes and ITSM,on a regular basis.Provided deskside technical support,to end users.Provided remote end user support,using Bomgard and Windows remote desktop.Setup Motorola 2 way radios and did troubleshooting if needed.They did notHave many spre radios available,so we had to keep working.Precision Technology Inc.-Dept of Education, Washington, DC (contract)Feb 2017 - June 2017MAC & Windows Desktop Support EngineerMac & Windows Desktop Support Engineer-Supported 8,000 users in 3 different buildingsInstalled MAC & Windows desktops and laptop dailyUsed Remedy and ServiceNow call tracking databases to track document & close trouble ticketsSetup new Blackberry phones and Apple iPhoneUsed SCCM as part of migration of the new management team in the Dept of Ed.Replaced old hardware and installed new hardwarePerformed Windows 10 migration for the new Secretary of EducationSetup 50 new Dell & 35 MAC laptops with Windows 10 software for the new administrationUsed ServiceNow daily to track IT IssuesProvided Sharepoint support dailyProvided BMC Remedy support,on a daily basis.Provided MS Office 365 and PowershellSupport Android and Iphone support alsoSupported Mirocsoft Itunes and ITSM.Provided Technical support to end users.Provided remote deskside support,using Bomgard and Windows remote desktop.Alta IT Services/CSRA Headquarters, Falls Church, VA (contract) Sep 2016 Feb 2017Desktop Support TechnicianInstalled new hardware and softwareUsed Active Directory to open new user accounts and used an EPO server to locate users and install new softwareRelated to CSRA mission, used Service Now as a ticketing system to track, document and close tickets, dailyPerformed imaging of new laptops, using Ghost and setting new users workstations MS Office 365,Android & Iphone support,along with PowershellBreak/fix repair, configuration, upgrades, and installation services for desktop pc's, laptopsIMAC support and install, configure and troubleshoot Windows 7Used Citrix receiver to assist users and insert new users into the networkProvided Sharepoint support,by installing and troubleshooting issuesProvided daily support of BMC Remedy and its database daily.Provided technical support to end users.Provided deskside user remote support,using Bomgard and Windows remote desktop tools.Latitude Inc./LCG Inc./NIH, Bethesda, MD (contract) Jul 2016 - Sept 2016Desktop Support TechnicianSupported the group NIBBIB, assisting 500 users dailyProvided SCCM support on new Windows 10 migration for National Institutes of HealthInstalled hardware, software, and had to check a daily calendarProvided Audio/Visual equipment setup. This include VPN access, overhead projectors, camera setup and other equipmentUsed Service Now as a ticketing system to track, document, and close tickets as they were being resolvedUsed Active Directory to place users to assigned groupsReimaged and put new images on laptops/desktops using Ghost and CasperUsed Sharepoint database daily (installs/troubleshooting)Used ServiceNow daily to track all IT issues to include work orders and trouble ticketsCitrix receiver was used to plug users into the network and ensure them accessProvided some coding in ServiceNow database (ticketing)Provided BMC Remedy database support,on a daily basisProvided support for Microsoft ITunes and ITSM.Provided technical support for end users.Provided deskside user support,using Bomgard and Windows remote desktop.GRSI Inc., Frederick, MD (contract) Nov 2015-Apr 2016Tier 2 Desktop Support TechnicianProvided Computer SpecialistProvided Tier 2 support for all end-usersUtilized & maintained REMEDY tracking system of Support end-user hardware including workstations, printers, faxes, and copiersWorked with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including individuals who work in the agency, other agencies, or organizations outside the Government) assessed their needs, provided information or assistance, resolved their problems, or satisfied their expectations; knowledge about available products and services; committed to providing quality products and servicesTroubleshooting expert with the ability to diagnosed and found solutions for production issuesOffered outstanding team leadership, behavioral management, and conflict resolution skillsPossessed well develop interpersonal skills, ability to motivate and direct others in a supportive, cooperative team environmentInstalled, configured and troubleshoot Windows 7Possessed well developed interpersonal skills and the ability to motivate and direct others in a supportive, cooperative team environmentGenerated and maintained records and reports, secured equipment and supplies, and complied with all administrative policies and regulationsEnsured the application of information security information assurance policies, principles and practices in the delivery of all IT servicesProvided quarterly server maintenance on Email servers,for OutlookInstalled and used Sharepoint database,on a day to basisIT support to users at the National Institutes of Health (NIH)Supported 1,000 users daily installing hardware and software and setup iPhones, Blackberries, iPads and installed different types of softwareUsed Service Now as my database to track, document & close tickets dailyWorked on Windows computers, Macintosh computers and PCs as wellBreak/fix repair, upgrade services for desktop pc's/laptopsProvided BMC Remedy database support,on a daily basisProvided MS Office 365,Powershell and Android & Iphone support.Provided technical support to end users.Provided deskside remote support,using Bomgard and Windows remote desktop.Applied Computing Technologies lnc., Springfield, VA Oct 2012 - Oct 2015Provided IT Support and asset managementProvided hardware and software troubleshooting for both Windows and MacWorked with Remedy and ServiceNow ticketing systems for asset managementProvided on-call support as neededNCI Information Systems, Laurel, MD Feb 2010 Aug 2012IT Support TechnicianProvided IT Support to Defense Information Systems Agency as a member of the Base Realignment Access TeamInstalled printers, scanners and computersResponsible for logistics support for all new equipment deliveriesUtilized Remedy tracking system to log, track and research user trouble callsPerformed checks on all new computer equipment to ensure proper functionality as well as verifying asset tags, proper computer names and equipment locationTekSystems,Inc Reston, VA (contract) Mar 2009 Jan 2010Technical Support SpecialistInstalled new hardware/software for Defense Logistics Agency 6,000 usersSetup Blackberry devices and resolved some software problems pertaining to handheld devicesUtilized Remedy database to track and escalate customer issues to respective queuesTroubleshooting expert with the ability to diagnose and find solutions for production issues.Installed and used Sharepoint database,daily.ServiceNow was used to order parts and complete any type of work order for IT workOffered outstanding team leadership, behavioral management, and conflict resolution skills.Provided routine maintenance on physical serversExceptionally organized and disciplined; possess well developed interpersonal skills and the ability to motivate and direct others in a supportive, cooperative team environmentGenerated and maintain records and reports, secure equipment and supplies, and comply with all administrative policies and regulations.Coordinated requests for system enhancements, reviewing, and approving all associated system documentationCoordinated the testing and acceptance of new technology, and ensuring that system updates are successfully implementedProvided technical support for end users.Provided deskside remote user support,using Bomgard and Windows remote desktop.EDUCATION & CERTIFICATIONSA+ certifiedNetwork+ certifiedUniversity of Maryland Global Campus2.5 years at University of Maryland Global CampusStrayer University, IT Certificate,1 year attendedICTS Technical School,Alexandria,VaUS Army Communications School,Augusta,Ga |
