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Click here or scroll down to respond to this candidateNikeshaKnowledgeable Case Manager experienced in coordinating care formental health individuals. Proactive and resourceful with strongHarrison knowledge of community resources. Strong communicator with passionfor helping others. Organized and dependable candidate successful atCase Management managing multiple priorities with a positive attitude. Willingness to takeon added responsibilities to meet team goals. Hardworking andpassionate job seeker with strong organizational skills eager to secureContactan entry-level position. Ready to help a team achieve company goals.AddressWashington, DC 20032Work HistoryPhone2026157960 2021-04 - Case ManagerE-mail Current GOOD Projects LLC, Washington, DCEMAIL AVAILABLE Identified care needs of individual patients andWWW coordinated responses based on physician advice,https://bold.pro/my/nikesha- insurance limitations, and procedural costs.harrison-PHONE NUMBER AVAILABLE Partnered with physicians, social workers, activitytherapists, nutritionists, and case managers todevelop and implement individualized care plansSkills and documented patient interactions andinterventions in electronic charting systems.Documentation proficiencyDeveloped comprehensive discharge plans toExcellent transition clients to appropriate service providers incommunity.Treatment planningCollaborated with an interdisciplinary team toIndirect Patient Care determine timely delivery of services.Monitored clients' progress and tracked clientStaff Managementservices to provide crisis interventions.Chronic disease Implemented strategies to increase publicmanagement awareness of social and community serviceprograms.Case management2022-12 - Call Center AgentProficient in Microsoft Offices2023-05 Kaiser Permanente, Washington, DCExcellentAdhered to company policies and scripts toCallSelect communication consistently achieve call-time and quality standards.systems Delivered exceptional customer service to everycustomer by leveraging extensive knowledge ofQuality assurance products and services and creating welcoming,positive experiences.Problem-solving skillsHelped large volume of customers every day withExcellent positive attitude and focus on customer satisfaction.Maintained and managed customer files andCall center operationsdatabases.Customer support Maintained and encouraged customer loyaltythrough courteous and efficient resolution ofExcellentdisputes, complaints and discrepancies.Client communication Analyzed and escalated complaints, issues andgrievances to designated departments forExcellentinvestigation and response.Complaint resolution2022-06 - Patient Care TechnicianExcellent 2022-12 Fresenius Medical Center, Washington, DCChart pulling Supported patient admissions, discharges, andtransfers to promote team productivity.Interpreting physician ordersResponded to patient emergencies with immediateDocument filing care and notified clinicians to providecomprehensive assistance.System updates Obtained patient vital signs and reported results toInsurance verifying staff nurse or physician, noting changes from priormeasurements.Appointment Scheduling Helped patients maintain healthy skin by checkingwounds, assessing integrity, and bathing bedboundPayment collectionindividuals.Medical insurance Collected and transported specimens to prepare forlab testing.Multitasking AbilitiesMonitored, tracked, and conveyed importantProblem-Solving patient information to healthcare staff to helpoptimize treatment planning and care delivery.ExcellentMaintained clean and safe environment to promoteAttention to Detail patient safety and comfort.ExcellentDependable and EducationResponsible2023-09 - Associate of Arts: Health ServicesExcellent CurrentTrinity Washington University - Washington, DCDecision-Making2005-08 - High School DiplomaCritical Thinking 2009-06 Potomac High School - Oxon Hill, MDFirst Aid/CPRExcellent Certifications2023-06 DC Mandated Reporter2023-06 DBH Clinical Documentation Training2022-08 CPR/First Aide, American Red Cross - 2 years |
