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2300 S Michigan Ave.Apt. Street Address
Chicago IL Street Address
Phone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLECandidate's Name
Summary of qualificationsSummary of quHighly motivated and enthusiastic Patient Service Representative/Liaison looking to enhance my skills and advance in my career. I am proficient in utilizing Epic Software. I am a strong communicator, able to maintain cultural sensitivity, establish rapport with patients and staff, and promote a team atmosphere. I am creative, resourceful, flexible, and able to adapt to changing priorities while maintaining a positive attitude and strong work ethic.March 2022- December 2022 Piedmont HealthcarePrior Authorization SpecialistWork remotely from homeMonitored incoming patient orders.Gathered information needed to complete the pre-authorization.Utilizing EPIC system to schedule patients specialist visits.Complete online and/or paper forms.Retrieve and submit records as needed to obtain authorizations.Work with patients, insurance companies, and clinical staff members.May 2017-March 2022 Northwestern Medicine Chicago, ILPatient Services Representative\Patient LiaisonGreets and communicates with patients upon arrival and schedules/reschedule appointments as neededCompletes check-in/out functions as directed.Confirms and updates patient identification and demographic/insurance information.Registers patients in EpicObtains patient consents/authorizations.Collects co-payments, past due balances and point of service payments.Posts payments, process billing information and perform end of day cash drawer closing.Informs patients of any delays or changes in appointment status.Communicate with clinical staff and relays messages to patients as needed.Febuary2015-May2017 Next Level Health Partners Chicago, ILMember Engagement SpecialistResponded promptly to customer inquiries about health insurance. This was completed via phone and electronically.Explained eligibility results and provided verification letters.Addressed members complaints by: determining the cause of the problem, selecting and explaining solutions, expediting corrections or adjustments, and following up to ensure satisfaction.Coordinated services for members to receive transportation, health risk assessments, and care coordination.Managed members portfolios.Organized and implemented workflows to meet members timeframes and demands.Febuary2014-Febuary2015 Go Health Chicago, ILScreenerProvided a high level of Customer ServiceUtilized the Five 9 System to input consumer informationHandled inbound and outbound callsTransferred consumers to appropriate agentDawson Technical Institute Chicago, ILMedical Transcription Certificate-2006Basic Nursing Assistant Certificate-2005LicensesNotary Public, State of Illinois September 2020 - PresentEducation