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Title Real Estate Customer Service
Target Location US-AZ-Peoria
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Candidate's Name
Home Phone PHONE NUMBER AVAILABLECell PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEStreet Address  W. Diana AveGlendale AZ Street Address
QUALIFICATIONSInsuranceExperienced in performing company employee enrollments of voluntary benefit programs such as universal life, disability, cancer, heart-stroke, term life, and long term care. Also a partner in a small insurance firm offering many of the above products as well as business, term, whole life, and annuities. Financial/Credit and CollectionsDirectly managed a staff of 40 collectors and $80 million of a $200 million private label credit portfolio. Originated, processed and closed approximately $2.5 million in first mortgages monthly, thereby becoming one of the banks top producers.Managed a bad debt recovery and bankruptcy unit, and also provided processing activities and support services to the banks Risk Management Division.Developed a legal process and established a national list of attorneys for litigating active and inactive collection accounts.Have personally performed collection activities on credit cards, first and second mortgages, sub-prime auto loans, consumer loans, and as an investigator for a major airline, investigated fraudulent activities within its worldwide operating system.Sales and MarketingSold over $3 million of new residential real estate in 11 months. Marketed credit card services and electronic processing equipment. Produced an audio visual presentation illustrating and promoting real estate brokerages. Marketed vacation packages and hotel space as a reservations agent for a large Hawaiian hotel chain. Built a sales territory in metropolitan Phoenix which increased monthly business by 50%. ManagementManaged up to 75 autodial telemarketers for an insurance marketing company. Managed a bad debt recovery and bankruptcy department and developed procedures to increase monthly recoveries. Managed several collection staffs in various financial institutions. Managed a department of 100 customer service and collection personnel and responsible for millions in an annual budget.Mortgage IndustryManaged 30 Loan Officers in several western states. Wrote over $250 million in mortgage applications.Loan Officer of the Year in 2004Mortgage lending experience exceeds 29 yearsInstructor/TeacherTaught newly hired Real Estate Agents with the Realty World offices how to list and sell Real Estate under the Realty World system. These were in 3 hour blocks and provided certificates of completion at the conclusion of the courses. Also a Certified Continuing Education Instructor for the State of Arizona having taught over 300 CE classes and workshops. Military Veterans Housing Certified (MVHC)Trainer WORK HISTORY2019-2022 Mortgage Power, Inc.Executive Mortgage Consultant2010-2019 Amerifirst Financial, Inc., Mesa, AzSr. Mortgage Banker2001--2010 American Mortgage Specialists, Inc., Chandler, Az Director of Field Sales & Vice President of Business Development 1999-2009 Quest Capital Strategies, Inc. SFS, LLC., Glendale Independent Registered Representative1997-1999 Federated Funding/Overland Financial Services Phoenix, Arizona Collection Manager/Marketing Manager1996-1997 Intellisell, Corporation, Phoenix, Arizona Senior Floor Manager1993-1996 NASE/NBS, Inc., Scottsdale, ArizonaArea Representative/Case Coordinator1991-1994 Cardservice of the Rockies, Inc., Denver, Colorado Area Sales Manager1982-1991 CitiCorp, Inc., Denver, ColoradoAVP & Senior Operations Manager1979-1982 Realty World Regional Headquarters, Denver, Colorado Instructor/Teacher & Broker Consultant1971  1992 See below under Professional Profile 1968  1971 United States Army  Medevac AviatorEducationLILI INSTITUTE, Phoenix, Az 11th Person to Graduate in Arizona History (MBA Equivalent) UNIVERSITY OF PHOENIX, Aurora, Co ManagementARAPAHOE COMMUNITY COLLEGE, Littleton, Co Computer Science/Business HARPER COLLEGE, Palatine, Il Business ManagementELGIN COMMUNITY COLLEGE, Elgin, Il Business /LawAMERICAN INSTITUTE OF BANKING, Chicago, IL Banking Practices CITICORP, INC., Denver, Colorado Managing Collection Functions Collection Techniques PHOENIX INSURANCE SCHOOL, Phoenix, Az Life and Disability Property & Casualty & Series 6 & 63 Securities License JONES REAL ESTATE COLLEGE, Denver, Co Colorado Real Estate Sales License Gladstone Real Estate School, Elk Grove, Il Illinois Real Estate Sales License University of Illinois Chicago, Il Business Management PROFESSIONAL PROFILEPrior employers consisted of: First Chicago (Collection Manager and New Card Underwriter and Authorization Department Asst Mgr) United Airlines (Retail Fraud Investigator) Robert J. Pooley Custom Builders (New Home Sales Director) Household Bank International (Loan Officer, Collection Manager) Realty World Regional Headquarters (Instructor and Broker Coordinator) Outrigger Hotels Hawaii. (Reservationist  part-time position of about 25 to 30 hours per week) ORGANIZATIONSMember of Life in Christ Lutheran ChurchMember of the West & Southeast Maricopa County Board of RealtorsFormer member and President of The National Association of Insurance & Financial Advisors, West Valley Arizona2014 Toastmaster of the Year for WEMAR-kable Speakers Toastmasters Charitable & Non-Profit WorkChaired Salute to Veterans Car Shows Raising thousands for Veterans OrganizationsChaired the Citizens Police Academy Car Show raising funds to build a K-9 training facility and new forensic equipment for the Glendale Police DepartmentChaired several golf tournaments and casino nite fundraisers raising funds for the YMCA Strong Kids FoundationVolunteer and Board Member for the Glendale Hometown Christmas Parade raising thousands for needy causes.Serving as a Vice President on the Lutheran Hour Ministries Grand Canyon District Board of DirectorsDirector on the West & Southeast Maricopa County Association of Realtors Board of Directors.President & Past Education Director, VAREP/ Phoenix ChapterVice Chair of the Personnel Board for the City of Glendale, AZ References Upon Request

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