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Title Customer Service Data Entry
Target Location US-IL-Chicago
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Yorkville, IL, PHONE NUMBER AVAILABLE, EMAIL AVAILABLEOBJECTIVESeeking a responsible position with a growth-oriented company while utilizing my skills in Customer Service, Accounting and Business Administration.QUALIFICATIONS Excel Spreadsheets/Pivot Table/VLOOKUP Experience in Global Communications Experience with Active Directory Knowledgeable in Microsoft Word, PowerPoint and Excel Knowledgeable in Microsoft Outlook, Office, Project, O365 and Visio Skilled in Data Entry, Order Processing, and Accounts Receivables Experience in handling confidential paperwork Excellent Customer Service, Multitasking, and Organizational skills Efficiently 10-Key and Type 62wpm Experience with SBN, BAAN, SAP, AESDirect, UPS, and FedEx Exposure to VPN, HTML, XP, OTM, SQL, SharePoint and PeopleSoft Internal communications: Slack, Microsoft TeamsEDUCATIONMaster of Science in Accountancy June 2016University of PhoenixBachelor of Science Administration/Accounting June 2014 University of Phoenix Financial/Managerial Accounting Business ManagementAssociates of Science May 2007Triton College Financial Accounting Business AdministrationEMPLOYMENT HISTORYAccess Control Analyst 11/22-PresentEtrade/ Momentum Remote Granting or denying access to company resources based on user role and privileges. Managing user accounts and permissions in the identity and access management system. Reporting on identity and access management system activity. Identifying and addressing identity and access management issues. Data entry to up to date and maintain knowledge of identity and access. Maintaining up-to-date knowledge of identity and access management best practices. Administer user accounts and access privileges in the organizations identity management system. General Manager 10/21-PresentRubys Soulfood Chicago Stonecrest, GA. Handle onboarding process for new applications such as Salesforce, ADP, and other custom applications. Train internal employees and create how to documents. Process onboarding applications for new hires through emails and remedy ticketing systems. Work directly with HR and security for termination process. Develop operating goals and objectives. Set and monitor budgets; analyze budgets variances and take corrective actions. Organize and supervise marketing and promotional activities. Maintain business results records while preparing and analyzing management reports. Develop and monitor staff work schedules and oversee safety and food sanitation. Manage staff performance in accordance with established standards and procedures; ensure staff knowledge and adherence to established codes of practice. Identify and evaluate competitors Adjust prices according to my Cost Accounting skills. Cash Application Accountant 05/19-10/19Accounting Principals/Plano Synergy Plano, IL. Accurately process daily cash receipts to record payments to customers accounts, including all lockbox, ACH and credit card payments. Identify chargebacks from check remittances, and work with the credit analysts to research and resolve chargebacks. Research and address unapplied receipts and process credit card payments and returns. Assist with month-end close activities. Cross-train with the Credit/Deduction Analysts to be able to perform and support process improvement initiatives in pricing, sales program, and commission administration and reporting. Review existing cash application process and identify areas for improved accuracy and efficiency. STM/LWS Roster Excel Formatter 05/17-03/18Aerotek/Wiley Education Services Oak Brook, IL. Used active directory to create distribution lists. Use features of Excel to format St. Marys and Lewis University Rosters based on certain criteria in effort to filter out information easily. Creating a new professional looking worksheet for each degree program that displays the data effectively with added formulas to count or exclude certain information extracted from that primary worksheet or across workbooks. Customizing styles that apply predefined formats and other manual formatting features to highlight important data as well as counters added at the bottom of each progression column. Audit every student enrolled in each program against the roster for data accuracy via DegreeWorks, MyLewis, and CAMS to classify them as New, Re-enter, Continuing, DN(Continuing), DN (Re-Enter), DN (New), DN (Drop), DN (Drop/RE), DN (Drop/N), DC (New), DC(Re-Enter), Graduate, Graduate (Re-Enter), Wachman, Employee, or N/A. Checked class term availability in Waterfall and Lewis master course session list & schedule. Access OneNote daily for shared information between the Operations, SSCs, & ECs. Update students who are on Academic Probation, Considered for Dismissal or received NC as a grade on each respective from the previous term. Update grades or credit hours on rosters plus a host of other tasks. National Accounts Billing Specialist 10/16-03/17Aston Carter/Stanley Security Naperville, IL. Responsible for the accurate and timely billing of 40+ customer accounts; National and International. Produced and customized invoices with accompanying backing documents and excel sheets daily. Prepared excel sheet customer statements on a timely basis and reviewed for accuracy. Assisted in the collection activities as coordinated by Accounts Receivable Coordinators who worked directly with my customers and updated billing information as needed. Customized and prepared end of month reoccurring billing statements and excel sheets. Closed service tickets for invoicing if the work met the billing requirements per the customers contract and credited accounts if necessary.Logistics Coordinator 02/13-03/15Aerotek/Bosch Automotive Service Solutions Romeoville, IL. Completed payments and controlled expenses by receiving, processing, verifying, and reconciling invoices. Checked payment terms and closed over 100 bill of ladings daily. Prepares all documentation for national and international shipments with comprehensive capabilities of required commercial documentation for U.S. and international shipments. Communicates with carriers, freight forwarders, shipping and cross functional teams while meeting organizational and departmental goals. Utilizes SAP, AESDirect, UPS, FedEx, BAAN, and other computer systems required for Export Filings and documentation generation. Ensures deliveries are executed in a timely manner while multi-tasking to complete assignments in a timely fashion.Insurance Investigation 11/12-2/13Aerotek/Hallmark (BlueCross BlueShield) Warrenville, IL. Place numerous calls to various hospitals, clinics, and third party agencies seeking medical records to determine pre-existing medical conditions for insurance claims. Efficient upkeep of follow-up calls made and re-scheduled for future call backs to be made. Obtain release of information authorization from insurance member, maintain data collected from all sources for each members account, and resolve claims to be forwarded for final determination.Account Specialist 05/10-08/12LTD Commodities Aurora, IL. Provide a wide range of solutions and services to both residential and business customers while entering orders from multiple catalog brands. Up-Sell other products we offer to customers by enthusiastically creating a vision of the item upon building an irrevocable rapport with the customer. Apply debits and credits to residential and business accounts, as well as, issue refunds. References available upon request

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