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Candidate's Name
4 Sunshine TerraceNorth Grosvenordale CT Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECustomer focused, Customer service representative. Develop and maintain strong relationships with customers, Excellent follow-through and problem resolution skills. Consistent track record of streamlining procedures and processes. Thrives in face paced environments.ExperienceSeptember 4, 2018, to Nov. 9, 2021MassMutual- Springfield MApolicyholder specialistProcess all in force transactions on annuities in force.Answer inbound calls from internal and external customers.Research and resolve complicated questions.October 2018 to December 2018-temporary positionTranscore- Auburn MA - front desk customer service rep.Greeting customers helps them decide which line they need.Open new accounts for the EZ-Pass programExplain how the program works and answer any questions.Process payments, account for draw at the end of shift.From Sept. 2018 going back to April 2011Caretaker for my father in Ocala FloridaApril 2011 - March 2009Sheldon-Palmes Insurance agency - Property and casualty insurance agentGreeted customers in a timely manner in front office.Answer phones and give quotes.Process payments and write policies.Filed paperwork and scanned files into image system.March 2009-December 2007Insurance Center of Dunnellon-Property and casualty insurance CSRGreeted customers and assigned an agent.Answer all phone calls and go direct to agent.Filed paperwork and scanned files into a new image system.Hanover Insurance GroupAugust 1993 - December 2007 The Hanover Group where I held several positions.MailroomAnnuity image and indexingAnnuity new businessQuality assuranceTeam leaderCustomer service repInside wholesaler for both Life and Annuity productsEducationHigh school graduate from Burncoat Sr. High in Worcester, MANorthampton Training and skill center in Northampton, MAObtained series six license in Nov. 1999Obtained Property and casualty license in 2009.References upon request