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Title Customer Service Experience
Target Location US-MI-Grand Rapids
Email Available with paid plan
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OBJECTIVESales and food & beverage professional with Street Address  year background in the Hospitalitybusiness. Extensive knowledge of product sales and services. Interested in pursuing a management position.WORK EXPERIENCESales ManagerSeptember 2002 - presentCascade Fur Salon Cascade, MichiganRetailOrganize high end specialty furs and other merchandise for special events. Oversee proper sales and quality customer experience in all aspects from initial sale, to delivery, and also upkeep of merchandise including storage and tailoring. Oversee proper sales and quality customer experience in all aspects from initial sale, to delivery, and also upkeep of merchandise including storage and tailoring. customer service/sales, money handling, maintaining customer relations Restaurant ManagerJanuary 2014 - November 2015Hudsonville Grille Hudsonville, MichiganFood and Beverage ProductionResponsible for front of house manager duties including bank deposits, bar ordering, preparing servers for lunch and dinner, running the dining room and overseeing sidework and temperature checks. Handled catering and on site party planning including my specialized menu designfluent user/programming/ trainer with most POS systems Caterer/ Cafe CookAugust 2011 - June 2014Yo Chefs Catering Grand Rapids, MichiganFood and Beverage ProductionCatering; Assist in kitchen prep, analyze event order sheets and pack accordingly, able to lift 50lbs and drive/load company trucks to desired location, serve in a professional manner for any event from weddings to small private dinner parties. Yo Chef's Cafe; Consists of constant kitchen prep and cooking to order in a busy student college facility, money handling and deposit responsibilites, customer service generatedCustomer service, money handling, POS computer skills, safe food handling, Barista, Bartender/ServerJanuary 2008 - November 2012River City Saloon Grand Rapids, MichiganFood and Beverage ProductionIn charge of overseeing entire bar solely including food and beverage service/production and Keno/ Pull tabs and all opening and closing duties Bartender, Server, responsible money handling, TAM certified, EDUCATIONProfessional, Life and Accident Insurance,FSI of Western Michigan Grand Rapids, MichiganAssociate Degree,Grand Rapids Community College Grand Rapids, Michigan High School or equivalent,June 2001Jenison High School Jenison, MichiganCERTIFICATIONServe Safe Manager CertifiedJuly 2016Serve Safe food handler certified 2019SKILLSCustomer service, money handling, POS computer skills, safe food handlingLANGUAGESEnglish FluentSpanishBeginnerCAREER HIGHLIGHTSFood and Beverage Supervisor JW Marriott Grand Rapids, Restaraunt/ Bar Management experienceREFERENCESKitt LundbergField Dispatcher, Premo TruckingPHONE NUMBER AVAILABLEEMAIL AVAILABLEPersonalJohn HayesOwner/President, Cascade Fur salonPHONE NUMBER AVAILABLEProfessionalScott KohselOwner/CEO, ROK SystemsPHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional

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