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Candidate's Name
Street Address 3rd Ave. So. St. Petersburg Fl Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary of QualificationsWindows OS: Win 11,10,7, Win XP, AS400,
Help Desk Apps: Service Now, Halo TSM, Jira, Remedy, BMC.Remote Apps: Kaseya Live, RDP, VNC, F5, Juniper, HP Console, DBat, TeamViewer, Cisco AnyConnect,MS Office Apps: 365, 2010 - 2019, Azure, SharePoint, OneDrive, Dropbox, Teams,Inventory Deployment Agents: DBat, KACE, Dell, Kaseya, Big Fix Tool.VOIP System: Cisco, ShoreTel, Softphones, NEC: Analog
Mobile Devices Management: Apple iOS devices iPhone, iPad.Professional Experience
IT Support Technician Addison Group Ohmium Company 3 Mo. Contract. 10/2023 - 12/2023 Add new account and modify existing account within AD Azure MS Cloud server.
Install & Configure applications (Office 365, Teams, Share Points Links, etc.).
Maintain, troubleshoot computer hardware network connectivity to provide MIN downtime. Remotely assist with setup for PC issues to onboarding. Troubleshooting all hardware and software issues within Win11,10,7. Test and document corporate initiatives as assigned by IT Manager
Troubleshooting Multi-Factor Authentication (MFA) alone with VPN, Antivirus.
IT Tech Specialist Insight Global Bay Pines VA Hospital - Contractor 11/2020 07/2023 Install & Configure VA approved applications (Office 365, Teams, Adobe DC, etc.).
Resolving Service Now Help Desk tickets from Level I can t resolve. Diagnose all applications and hardware problems (WIN, LAN, WAN, VPN) VA/Windows updates through Software Center, IBM Big Fix schedules
Deploying Dell & HP Laptops, Desktops, Docking stations, Monitors, Config printers setups. Troubleshooting system connects through Teams, DBat, RDP and at desk location. Serving the CBOC s staff with Cisco applications management of all phone s issues throughout the VA Customers interface, tracing out telephone lines and punching down 66 blocks connections for relocation NEC/Cisco phones lines throughout the 19 building on the VA Hospital Campus.
Configuring and resetting all IOS mobile devices management with in the network.IT Help Desk Technician Impact Business Group - Anchor Ins - Contractor 08/2019 05/2020
Creating new/modify account in A/D, Office 365, AS400 Install & Configure applications 365, Teams, Adobe Cloud, Dropbox, RVI, Unity phone, Troubleshooting all applications and hardware problems (WIN, LAN, WAN, VPN) Replacing SSD Hard Drives, Ram, Battery, and other internal parts. Resolving Jira Help Desk database tickets through admin tools Kaseya Live Connect. Deploying Windows updates through Kaseya Live Connect schedules.
Creating and modify account within the Spectrum Portal website for all teleworkers & internal devices.
Desktop Support Analyst Hit Promotional Product 12/2017 06/2019
Creating new/modify account in A/D, Exchange Admin, Office 0365, AS400, Mindcast, Doc Loc,
Creating a new account in the Credit Record Management (CRM), Hit Resource Website.
Building new Images for the Dell OptiPlex 790, 2010, 7020, 7040, 7050, 7060 for deployment. Configuring user profile on MS Surfaces, Desktops, Laptops, Apple I Pads, Wi-Fi network. Replacing Failing Network Switches & UPC for Servers, Workstations, and Servers Ram upgrades Installing and troubleshooting all Hit applications and hardware issuer through VNC, TeamViewer & Citrix remote desktop (WIN, LAN, WAN) .
Replacing all failing components parts (Hard Drives, LCD, Ram, Power Supply)
Resolving all Jira helpdesk application tickets in system for all remote & inhouse client issue within the SLA deadline also with KACE inventory and software deployment.
Installed and troubleshoot Cisco/Avaya IP Phones in coordination with Hit Prom support team.Technical Support Analyst II - CompuCom Systems. GE Aviation /GE Fire & Security. 02/2010 04/2017
Imaging Dell, HP, and Lenovo equipment with Win 10, Wins 7, MS Office, Odyssey VPN, F5 Remote.
Troubleshooting all applications and hardware issuer with WIN, LAN, WAN, Crash Plan.
Replacing all failing components parts (Hard Drives, Motherboards, LCD, Ram, Power)
Deploying replacement laptops or desktop with data integrity migration files and applications
Resolving Service Now application helpdesk tickets for all client issues within the SLA deadline.
Setup new and configuring existing accounts on Cisco VOIP IP Phone model 7942.
EDUCATION: PTEC College, St. Petersburg, FL, Computer Operations & Programming (Certificate) Dixie Hollins Hight School, Kennedy City FL. (High School Diploma)
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