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Click here or scroll down to respond to this candidateCandidate's Name
Looking for a career that would highlight my job capabilitiesLexington Park, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHello my name is Candidate's Name , I am able to adapt to any situation, a great team player. With a awesome personality...Authorized to work in the US for any employerWork ExperiencePharmacy Technician IIWeis Markets - Callaway, MDSeptember 2018 to May 2019Pharmacy technicians work with pharmacists to help prepare and give out prescription and medication. They takeprescriptions over the phone and in person, work with health professionals and customers, help mix medicines, count pills measure medication, label and give instructions for medicine, and help take payments.Key Results: Helped health care providers and patients by greeting them in person and by phone, answering questions and request, referring inquiries to the pharmacist. Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdating drugs. Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations. Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies. Maintained records by recording and filing physicians' orders and prescriptions. Generated revenue by calculating, recording, and issuing charges. Prepared reports by collecting and summarizing information. Paraeducator AssistantABACUS - Leonardtown, MDFebruary 2017 to June 2017The special education paraeducator assists the teacher in general daily classroom activities, helps special needs students, and cares for their physical, emotional health and safety, affirming their abilities, and striving to promote dignity in all relationships.Key Results: Motivate and encourage students to be successful in their learning by praise, and encouraging participation. Provide children with learning tools to build and advance their knowledge for success. Develop tailored services and accommodations for children with special needs and learning disabilities. Assist in the instruction of Special Education students in a small classroom group setting using a variety of methods tailored to the students' individual needs. Collaborated with T.I.D.E.S paraeducator, counselor, and teacher to plan, teach, and differentiate instruction for students. Supervise students during lunch sessions, breaks, social and recreational outdoor public activities and field trips, as well as during transitions to and from the bus. Create lesson adaptations for students in a mainstream classroom. These plans encourage each individual student to learn at their pace and level yet allows them to interact with other students and experience a classroom atmosphere. Generate and execute positive behavior plans with emphasis on safety and an affirming and rewarding learning experience for students. Participate in weekly meetings with teachers to provide insight and updates on progress or other student needs and suggested possible resources to assist. Assist with evaluations of students, enrolling in behavior modification programs, individual therapy and other possible referrals deemed appropriate. Monitor student information and maintain accurate student records and keep student's confidentiality. Multi-task general office duties, answered incoming phone calls, provide excellent customer service skills.Call Center OperatorMEDSTAR ST. MARY'S HOSPITALJune 2016 to May 2017The call center operator obtains client information by answering telephone calls, interviewing clients, verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information and confirming pricing. Key Results: Obtained client information by answering telephone calls, interviewing clients, and verifying information. Determined eligibility by comparing client information to requirements. Established policies by entering client information and confirming pricing. Informed clients by explaining procedures, answering questions, and providing information. Maintained communication equipment by reporting problems. Maintained and improved quality results by adhering to standards and guidelines, recommending improved procedures. Managed large amounts of inbound and outbound calls in a timely manner. Kept records of all conversations in our call center database in a comprehensive way. Accomplished sales and organizational mission by completing related results as needed. Evaluated problems of the customers and provided logical lasting solutions. Patient Services AssistantARC OF SOUTHERN MARYLANDMay 2014 to June 2016Patient services assistants work in hospitals and doctor's office in an administrative and customer service role. They are often the first to encounter a patient, either on the phone or in person, and have a professional and caring demeanor.Key Results: Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast speed, high volume call center. Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts. Resolved problems or escalated to managers as needed-able to diffuse intense situations and frustrated callers. Utilized knowledge of the healthcare field by explaining insurance coverage benefits and medical care to patients. Managed incoming phone calls and resolved patient inquiries and referred calls to appropriate departments. Corrected patient's demographic data, scheduled appointments confirmed referrals and surgeries utilizing epic daily. Prepped, scanned, released, processed and maintained patient's medical records, labs, orders, outside records. Balanced nightly deposits and completed credit card processing. Provided information regarding patient accounts to authorized callers while complying with HIPAA guidelines and regulations. Processed mail received from patients, attorneys, hospitals and updated the accounts with detailed notes regarding the mail received.Snack Bar AttendantMORALE WELFARE & RECREATIONOctober 2006 to June 2013The snack bar attendant provides service for customers and makes sure that each experience is as special as possible. Job duties vary from cleaning up a room, keeping food and materials stocked, or making sure that everyone has drinks and snacks.Key Results: Possessed strong interpersonal skills resulting in outstanding communication, team-work, flexibility, and cohesiveness with fellow co-workers. Established large guest request list through impeccable service, integrity, honest and a genuine willingness to get to know the guest. Responsible for all course and clubhouse food and beverage aspects. Maintained poise and focus under pressure allowing for an efficient, error-free job. Provided assistance with monthly inventory control and product orders. Maintained stocks and displayed food according to established standards. Cleaned and sanitized work station and equipment. Ensured that all food storage areas were kept at proper temperature and all expiration dates were strictly adhered to, in order to protect the quality of refreshments offered to guests. Oversaw transportation of merchandise from the club house to the snack bar. Pharmacy TechnicianCVS PHARMACYAugust 2004 to October 2006Pharmacy technicians work with pharmacists to help prepare and give out prescription and medication. They takeprescriptions over the phone and in person, work with health professionals and customers, help mix medicines, count pills measure medication, label and give instructions for medicine, and help take payments.Key Results: Helped health care providers and patients by greeting them in person and by phone, answering questions and request, referring inquiries to the pharmacist. Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdating drugs. Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations. Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies. Maintained records by recording and filing physicians' orders and prescriptions. Generated revenue by calculating, recording, and issuing charges. Prepared reports by collecting and summarizing information. EducationHigh school or equivalentGreat Mills High School - Lexington Park, MD1993Skills billing (Less than 1 year) documentation (10+ years) Excel (Less than 1 year) Pharmacy (10+ years) Customer Service (10+ years) Data Entry Microsoft Word Time Management inventory Clinical Pharmacy Experience Word Outlook Typing Leadership Experience (7 years) Pharmacy Software (8 years) Pharmacy Technician Experience (7 years) EMR Systems Front Desk Medical Office Experience Basic Math (10+ years) Medical Receptionist Office Experience (2 years) English (10+ years) Training & Development Vital Signs Experience (5 years) Medical Billing HIPAA (10+ years) Medical Terminology (2 years) Medical Scheduling (Less than 1 year) Order Entry (10+ years) Crisis Intervention Caregiving (4 years) Home care (4 years) Cash Handling (10+ years) Pharmacy residency Teaching Insurance Verification Medical Records Nursing EHR systemsCertifications and LicensesPTCBNovember 2003 to November 2019Certified pharmacy technicianNational Pharmacy Technician Certification (PTCB)Certified Pharmacy Technician (CPhT)November 2003 to November 2021CPR CertificationFirst Aid CertificationCPR CertificationAssessmentsCustomer Focus & Orientation ProficientDecember 2019Responding to customer situations with sensitivity Full results: ProficientCustomer service fit ExpertSeptember 2020Measures the traits that are important for success for customer service roles Full results: ExpertCustomer focus & orientation Highly ProficientSeptember 2020Responding to customer situations with sensitivity Full results: Highly ProficientElectronic health records: Best practices Proficient March 2020Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: ProficientFollowing directions ProficientFebruary 2021Following multi-step instructionsFull results: ProficientCashier skills Highly ProficientFebruary 2021Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly ProficientMedical terminology FamiliarFebruary 2021Understanding and using medical terminologyFull results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationKey Skills Excellent communication and interpersonal skills and ability to communicate orally & in writing Accurately type over 40wpm Excels in supervision, presentation, and group facilitation, as well as, a keen ability to motivate staff- students within groups and independently Knowledgeable of Microsoft's suite of business productivity tools (Word, Excel, & PowerPoint) Working knowledge of wound care, including debridement, infection management and bandaging Ability to proficiently manage front office responsibilities, including appointment setting, medical insurance and billing and medical records Hands-on, organized, deadline-driven Prepares, maintains, and preserves administrative documentation, data and records for case files Proven ability to exercise independent professional judgment when presented with a wide range of problems at various levels of difficulty Prepares examination and treatment rooms with the necessary medical instruments and administrative paperwork. Working knowledge of medical terminologies, with key focus on orthopedic terminology Working knowledge of universal precautions and infection control |
