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Name Available: Register for Free
Title Customer Service Information Systems
Target Location US-AL-Florence
Email Available with paid plan
Phone Available with paid plan
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120 Tall Trees Drive Florence, AL 35634PHONE NUMBER AVAILABLE  cell EMAIL AVAILABLELINKEDIN LINK AVAILABLECandidate's Name
Intuitive results driven IT Professional with notable success while participating in planning, analyzing and implementing solutions in support of business objectives. Analytical problem solver, who thrives in high-pressure situations, and has earned a solid reputation for productivity, complex problem resolution, exceeding expectations and professionalism. Recognized as being highly successful at interacting with clients and building long-term relationships.PROFESSIONAL EXPERIENCENorthwest-Shoals Community College  Muscle Shoals, AL (07/2022  Present)Computer Science InstructorEfficiently plan, prepare, present, and evaluate classroom instruction and activities at multiple locations. Continuously seek improvement of the curriculum and instructional materials. Participate in institutional planning processes. Participate in recruitment, retention, and outreach activities.Develop and teach mobile application development, web design, cybersecurity, operating systems, ethical hacking, and networking courses.Northeast Community College  Booneville, MS (08/2014  06/2022)Information Systems Technology InstructorProvide challenging course work, innovative projects, and stimulating exercises while utilizing active learning techniques and a hands-on approach. Promote utilization of the latest technology and cultivate greater general education skills such as communication along with quantitative and critical thinking. Manage an advising load of 25 -35 students each year. Participate in several committees and work collaboratively on technology assessments.Develop and teach mobile application development and web design courses.Develop the Information Systems Technology curriculum.Teach robotics.Ashley Furniture Industries - Ecru, MS (07/2009  07/2014)System Development Specialist IIIEfficiently support production applications and production systems. Develop IT strategies to increase revenue and successfully launch new products. Develop documentation, using Enterprise Architect 7.1 that allowed users to efficiently utilize their time. Design/Develop/Maintain applications using VB .NET 2005, 2008 and 2010 and SQL Server 2008, while utilizing Web Services. Install upgrades as needed on end-users computers.Achieved nearly $250K in cost savings by rewriting an outdated system project six months ahead of schedule.Streamlined the development and deployment processes by 15% by conducting an internal review of over 3,000 processes.Established documentation standards, validated content accuracy, and produced standard templates for site warehouses allowing each locations site to function exactly the same.Served as the BSA on projects, as well as performed unit/regression testing, and requirement documentation using Visio and Project.Itawamba Community College - Tupelo, MS (08/2009  08/2014Adjunct Faculty  Business & Information TechnologyPart-time Contract employee able to teach a variety of information technology and business related classes in the areas of Intro to Computers, Basic Programming, Management, and General Business Administration. Responsible for all lesson plans, testing, and other aspects of the classroom.BRYCE - Tupelo, MS (2008  2009)IT Project ManagerDirected and maintained a vendor contract budget of $1 million dollars. Lead a team of 3 associates and 5 consultants from 5 vendors, efficiently directed telecommunications, LAN/WAN, internet/intranet, client server systems and PC support. Partnered with CFO, Business Unit Directors, and Operations Managers in developing business strategies and comprehensive support procedures. Formulated project initiatives from conceptualization & requirements determination to final testing and implementation.Dramatically reduced budget cost by $75K by internalizing several processes.Effectively reduced the number of external consultants by 50%.Central Service Association - Tupelo, MS (2000 2008)Programmer AnalystConsult with prospective, new, and existing clients on the system configuration. Act as the Liaison for all new clients during the implementation phase. Conduct Client system review meetings and discussions in conjunction with the Project Manager. Lead a project team to implement New Generation Client systems. Design/Develop/Maintain applications using VB .NET 2005, and 2008 and SQL Server 2005.Achieved a perfect Client satisfaction score of 5 out of 5 on 100% of returned client satisfaction surveys.Developed a comprehensive training program for new clients reducing time to proficiency by 63%.Achieved nearly $500K in cost savings by rewriting outdated systems that would run on a server instead of the mainframe.Served as the BSA on projects, as well as performed regression testing, and requirement documentation.EDUCATIONEdD, E-learning, 2021Northcentral University, Phoenix, AZEdS, E-learning, 2017Northcentral University, Phoenix, AZMS, Information Systems, 2008University of Phoenix, Phoenix, AZBS, Management Information Systems, 1999Mississippi University for Women, Columbus, MSAS, Computer Information Systems, 1997Itawamba Community College, Fulton, MSCERTIFICATIONSProject Management, CIW Web Foundations Associate, Microsoft Technology Associate (MTA), Pearson, Apple Teacher, Microsoft Office SpecialistTECHNICAL CAPABILITIESLanguages: VB.NET, C #, PowerBuilder, COBOL, C, JavaScript, Microsoft SQL Server, PL/SQL, HTML5, CSS, MySQL, PHP, XML, Swift, Objective C, JavaScript, Python, SwiftPlatforms / Software: Microsoft Visual Studio, Solid Works, Infragistics, Component One, Oracle Database, Windows, SQL Server, Microsoft Great Plains, Seagate Crystal Reports, AutoCAD, AS/400, SAP, UNIX, Web Services, ASP .NET, TFS, DevExpress, Microsoft Visio and Project, Dev Express, iOS

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