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Click here or scroll down to respond to this candidateCandidate's Name
Forest View, ILProfessional Summary: Talented IT professional offering more than 10 years of technology experience including five years as a systems administrator in a Linux/Unix environment. Strong communicator able to translate customer needs, build lasting client relationships and deliver superior customer service. Adapts seamlessly to new, changing, and customized technologies and procedures, committed to delivering problem-free transitions. Interfaces with customers to assess needs and develop configurations that allow UNIX and customer applications to work hand in hand. Exceeds client expectations in independent and team-oriented environments by monitoring, analyzing, and configuring servers to meet specific needs and volume demandsSkills:Unix Applications:, TotalNet Advanced Server (TAS), NetBackup by Veritas, ADSM backup by Tivoli, SAM (HP), Admintool (Sun), Veritas Volume Manager, Apache Web Server, MySQLNetworking:, DNS, sub netting, basic network trouble shootingLanguages:, C, C++, Java, Visual Basics, HTML, PHPOther Operating Systems:, Windows 2000 Advance Server, Linux, HP-UX, SolarisEducation And Training:B.S., Business Information Systems, University of Phoenix, Troy, Michigan, 2000A.S., Radiation Technologies, Central Florida Community College, Ocala, Florida, 1990Hewlett-Packard Server and Network Administration I &II, 2002HP Open View Service Desk Specialist Training, Hewlett-Packard, 2002ITSM Foundation Process Training, Hewlett-Packard, 2002Certified in IT-Service Management, 2004Comp Tia Linux + Certification Training, 2017Professional Experience:Various Clients Forest View, IL Jan 2017 - PresentFreelancerProvided small businesses with IT support, where I have managed, troubleshoot hardware & software issues in desktops, laptops and Mac computers, completely built computers, install software applications/operating systems and track down drivers, complete Repair and replace non-function computer equipment.JKW Consulting Potomac, Maryland Jul 2012 - Dec 2017Information Technology SpecialistOperating Systems Supported : MAC OS, iOS, Windows OS : this included desktops, laptops, androids, apple devices.Configure and maintain associated hardware for an office environment including printers, external drives and associated devices.Experience with the configuration of desktops, laptops and network systemsBreak/Fix at component level Desktops; Laptops; HP PrintersInstall / Re-install various software packages and updatesMaintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.Responsible for performing on-site servicing and repair of major OEM laptops, desktops, and printers.Documents, maintains, upgrades or replaces hardware and software systems.Imaging and image recoveryProvides technical support in activities associated with the identification, prioritization and resolution of reported problems.Install / Re-install various software packages and updatesActivities include recognition, research, isolation, resolution, and follow-up.Provide network configuring and trouble shooting, diagnose system problemsProvide computer support and diagnostics for Microsoft 7 and up, for operating systemProvided share drives for offline strategy and implemented backup servicesMaintained associated equipment for backup and networkingWorked offline on Linux and Unix systemsHEWLETT-PACKARD- Dearborn, Michigan Oct 2000 - Jul 2010Information Technology SpecialistBreak/Fix at component level Desktops; Laptops; HP Printers.Performed IT support duties in a Windows Enterprise Environment which included OS XP -7, Active Directory, software, hardware, applications, Microsoft Office Suite, desktops, laptops, printers and other PC peripherals.IMAC experience doing hardware roll-outs, refreshes, and other deployment related activitiesIn-depth knowledge and understanding of numerous software packages and operating systemsEasily identify and resolve technical issues and concerns.Skilled in providing Customer and End-User Help Desk Support.Diagnosing and repairing Windows desktop and laptop.Taking computers apart and repairing them from the minutest component.PC peripherals repair and troubleshootingBreak/Fix support at component levelProvided support to users to diagnose, troubleshoot and resolve related problems.Setup, configure, install and support all PC equipment and peripheralsHardware, software, and networking troubleshooting and repairIMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printersDeveloped and Maintained a Costing Model Application using VBA programming in combination with Microsoft ExcelDeveloped the framework to move the Costing Model from a standalone application to a web based application attached to a databaseProvided improvements to a customers UNIX messaging environment by implementing new processes and procedures to reduce spam issues and increase server performanceProvided spam administrator services in a 100,000+ user environment.Trained and managed UNIX administrators to perform spam administration utilizing regular expressionsAssisted customer with upgrading their spam administration toolsImplemented a training program to train additional administratorsProvided second-level support for UNIX environment on a daily basis, ensuring functionality of 800 root access servers and constant usability for 200,000 end users worldwidePerformed diagnostic, troubleshooting, and performance tuning for UNIX and LAN support servers in multiple platforms, including, HP-UX, Solaris, IBM Sequent, and AIXWorked with custom HP tools, including ITO and Event Manager, for systems management and round-the-clock monitoring to proactively identify and amend errorsPerformed system administration duties from performance analysis / break-fix situations to providing end-user supportConfigured servers to meet customers specific needsRepresented Hewlett-Packard in Fords global IT meetings, discussing or disclosing server issues, transferring requests, and interfacing with top-level managersServed as primary resource for 22 team members, training new staff and providing solutions to major issuesFord Motor Company Dearborn, Michigan Feb 1999 Jul 2000Information Technology SpecialistTroubleshot and analyzed network support for Ford Motor Company in round-the-clock environment, maintaining documentation of procedures and keeping record of problems and solutions provided to customersParticipated in customers daily global IT meetings to discuss server activitiesEarned full-time position based on consistent high level of performanceProvided Operation Bridge support to Ford Motor Company, consisting of first-level troubleshooting and analyses of Unix, NT, and Exchange servers and network support in 24-hour, seven-day (24/7) environmentDocumented problems and provided solutions to customers, maintaining documentation of processes and proceduresVFL TECHNOLOGY Cushing, Oklahoma Jan 1997 Nov 1998PC and System Support / Safety PersonnelInstituted, maintained, and upgraded computerized air monitoring system, enabling 24-hour real-time air sampling to detect dust particles and sulfur dioxide monitoring and providing round-the-clock support to address excessive levelsInstalled hardware components, programmed, and operated air monitoring system, maintaining remote access softwareMaintained site computers, including troubleshooting and repairInstructed and certified site personnel to meet Department of Energy 29CFR1910.120 HAZWOPER hazardous material guidelines |
