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PHONE NUMBER AVAILABLEDenver, COEMAIL AVAILABLEEducationUniversity of Phoenix Street Address -2011 AA in Business Management OnlineCollege degree program consisting of online classes that included business ethics, mathematics, social skills, communication skills and management responsibilities to aid in effectively managing a successful and profitable business.Professional Skills10+ years experience in hospitality industry; 2 years in management roles18 months experience with Jonas Chorum and Choice SynXis systems4 months experience running PEP reservations system20+ years experience in customer service20+ years experience handling cash and credit card transactionsEmployment HistoryNight Auditor July 2023 to Current Aimbridge Hospitality Denver, COMuch like previous position with Colorado Hospitality, job duties first and foremost included exceeding guest expectations during their stay. Also expected to confirm, verify, edit or cancel guest reservations per company policy; adjust inventory based on hotel occupancy, properly charge and correctly post payments for rooms, as well as incidental holds as outlined in reservations; various other duties as needed.Night Auditor March 2022 to July 2023 Colorado Hospitality, Inc. Denver, COJob duties included (but were not limited to) providing guests with excellent customer service during their stay, adequately and efficiently preparing daily audit reports as outlined by hotel guidelines, accurately calculating basic math equations, performing minor housekeeping and maintenance duties as needed, and stocking and maintaining beverage station and gift shop inventory as needed.Night Shift Regional Manager June 2012 to February 2022 Choice Hotels International Laramie, WYProviding support to night auditors across seven separate properties, both virtually and in-person as needed, assisting properties with employee call-out/sick day coverage as needed, compiling audit reports from seven properties into one cohesive and accurate interface for my management team, delegating specific tasks/responsibilities appropriately to my team as needed.Homemaker/Housewife/Mom August 2005 to Current Home Elko NV, Peoria, AZ & Laramie WYThis position demands excellent organizational skills, exceptional time-management capabilities, 24-hour surveillance and countless hours of sleep deprivation. Duties and expectations were unlimited but included daily monitoring of caloric intake, constant attention to subordinates activities and whereabouts, disciplinary action when necessary (also daily), nearly constant tolerance of subordinates referring to position held, basic first-aid knowledge and unlimited hours of stress and/or worry. Again, to name only a few!Professional ReferencesElizabeth BellowsEMAIL AVAILABLEPHONE NUMBER AVAILABLEDee GipsonEMAIL AVAILABLEPHONE NUMBER AVAILABLE/pre> |