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EMAIL AVAILABLE PHONE NUMBER AVAILABLE
EDUCATION
Curry College, Milton, Massachusetts May Street Address
Bachelor of Arts
Major: Elementary Education and Learning Disabilities, Minor
: Psychology GPA: 3.35/4.0
SKILLS
Market Services
Customer Relations
MS Office and Documentation
PROFESSIONAL EXPERIENCE
Commercial Lines AccountPatterson-McKenna
Rep., Agency,
Springlake, NJ March 1992 - October 1994
Maintained detailed documentation of client visits, emails and phone calls in company database
Customized insurance programs and cross-promoted products to maximize groups profits and generated
sales by offering expert insurance policy suggestions
Followed up on cancellations to entice former clients to renew policies
Conducted need-based customer policy reviews for coverage updates
Assisted clients in completing insurance applications by translating complex insurance terms into
understandable language and delivering high level, individualized service to each client
Calculated premiums and set up clients with automatic payment options for discounts
Commercial Lines Customer Service Rep., Underwriters
York-Jersey , Tinton Falls, NJ Sept 1989 - June 1991
Marketed insurance policies such as commercial auto liability, property, and package insurance for
business purposes
Scheduled appointments and oversaw meetings to present insurance proposals to prospective clients
Observed strict confidentiality procedures to maintain corporate and customer safety and privacy
Customer Service Representative KennedyEatontown, Ins Agency,
NJ Sept 1987 - July 1988
Maintained detailed documentation of client visits, emails and phone calls in company database
Customized insurance programs and cross-promoted products to maximize groups profits and generated
sales by offering expert insurance policy suggestions
Promoted insurance sales and aided customers in a multitude processes relating to policy management
Customer Service Rep, Mulloney, Iskowe ,&Ocean Kennedy
Township, NJ Sept 1981 - Aug 1988
Collected client information to better meet customer requirements and assist in selecting the best
insurance options
Collected claim information and data to forward to insurance companies
Special Education Teacher, Oceanport School District
, Oceanport, NJ
Special Education Teacher
, Rumson School District
, Rumson, NJ
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