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Click here or scroll down to respond to this candidateANITA
DOLAN PROFESSIONAL SUMMARY
Highly efficient manager well established in fast-paced and challenging
EMAIL AVAILABLE environments. Eager to learn with aptitude for applying new knowledge
with skill and efficiency.
PHONE NUMBER AVAILABLE
Hopewell, VA 23860
SKILLS WORK HISTORY
Cash Handling SimpliSafe - Monitoring Associate
Program Support 03/2023 - 11/2023
Preparing Reports
24/7 home and business security monitoring
Workplace Safety
Watch security footage, contact customers, and dispatch law
Data Entry
enforcement, and medical assistants for customers
Management Support
Handle inbound calls from customers and law enforcement to
Performance Evaluations
answer questions about active alarms
Issue Resolution
Managed customer relations through communication and helpful
Record and File Management
interactions
Decision-Making
Strategy Development The City of Hopewell Public Works - Executive Assistant
MS Office 05/2022 - 02/2023
Performance Improvement
Process Improvement Entered the by weekly payroll for the department
Work Planning and Prioritization Monitored employee leave
Customer Relationship Petty cash coordinator for the office
Management (CRM) Handle purchase orders, process statements
Risk assessment Human resource duties for the new hires onboarding process
Research abilities Track complaints and inquiries from the citizens
Data analysis Handled confidential and sensitive information with discretion and
Leadership qualities tact.
Organizational skills Managed executive calendars, scheduling meetings and
Analytical thinking appointments and coordinating travel arrangements to optimize
Performance evaluation time.
Conflict resolution Screened calls and emails and responded accordingly to support
Training and development executive correspondence.
Microsoft Office proficiency Updated spreadsheets and databases to track, analyze, and report
Problem solving on quarterly and annually budgets
Quality assurance
The Execu/Search group - Registrar/Screener
Customer Assistance
03/2021 - 01/2022
Payment Processing
Obtain and enter patient personal information along with
vaccination data into the state Health department database
EDUCATION Monitored enrollment processes to meet regulations and
accreditation standards
Virginia Life Insurance Updated computer system with latest information to keep records
05/2019 current and accurate
Organized, reviewed, and filed paperwork for secure recordkeeping
Virginia Certification: Licensed Petersburg Department of Social Services - Human Services Assistant
Life Insurance Agent 08/2021 - 11/2021
Virginia Commonwealth University Assists in conducting supervised visitations
Richmond, VA 01/2005 Transport children for visitation or doctor appointments
Purge case files and forward originals to the State per the Virginia
VCU Supervisor Certificate: State Purge requirement
Management Science Kept and established comprehensive case files to support proper
documentation and record retention
Virginia State Police Course
01/2003 Virginia State Police - VCIN Analyst
FBI Fingerprint Verification 01/2009 - 01/2019
Certification: Criminal Justice Provide training to management, supervisory and operational
Capital One personnel in criminal justice policy standards
01/1999
Developed presentations and provided classroom training
Travel within the Commonwealth to other law enforcement agencies
Credit Leading Authority to conduct VCIN audits to ensure that federal and state regulations
are being followed
Virginia Commonwealth College
Work with Vendors to connect their servers and install their
Richmond, VA 01/1993
computers remotely
Associate of Applied Science: Enter and update system users
Business Management Performed system analysis, documentation, testing,
implementation, and user support for platform transitions.
Identified and resolved problems through root cause analysis and
research.
Recommended process improvements to continually identify, analyze
and fix constraints and challenges.
Queried databases for information needed for report processing.
Validated results and performed quality assurance to assess accuracy
of data.
Conducted workplace compliance training to reduce liability risks
and operate effectively.
Develop articles that provide system users with information
regarding system changes in the VSP newsletter
Perform help desk duties, assist users with password issues,
problems with entering warrants, protective orders into the criminal
justice system
Perform audits on law enforcement documentation
Work with the FBI on problem issues
Ran reports in the Archive system to research possible miss user of
the VCIN system.
Virginia State Police - Agency Management Analyst/Supervisor
01/2006 - 01/2009
Supervised staff responsible for conducting background checks for
criminal justice agencies, manually entered arrest data to the
criminal history records, conducted research on missing court
dispositions and concealed handgun permits
Developed and maintain reports and spreadsheets of CCRE budget
and federal grant expenditures
Recruitment, prepared interview questions, set up interviews,
managed interview panels
Reviewed, edited, and finalized modifications to the CCH database
Researched, gathered, and analyzed data for state and federal
criminal history survey forms
Prepared training manuals for criminal justice personnel for CCRE
operations and Interface activities
Researched missing arrest fingerprints, missing court dispositions
and non automated criminal history records
Reviewed and approved SP-106 leave sheets, and the weekly supply
order
Maintained the unit calendar, scheduled meetings and appointments
for my unit
Obtained juvenile arrest prints and court dispositions
Monitored court and correctional interface transactions. Tracked
Grant funds for grant positions
Produced detailed and relevant reports for use in making business
decisions
Evaluated current processes to develop improvement plans
Gathered, documented, and modeled data to assess business trends
Reviewed internal systems and organized training plans to address
areas in need of improvement
Conducted thorough reviews of operations to devise and deploy
improvement strategies
Evaluated diverse organizational systems to identify workflow,
communication, and resource utilization issues
Virginia State Police - Office Services Supervisor, Sr.
01/2003 - 01/2006
Supervised the daily operation of the Sex Offender Registry section
by assuring that registrations, re-registrations, community
notifications, and subpoenaed records accurately and expeditiously
processed in accordance with the law, departmental policies and
procedures
Recruitment, prepared interview questions for Human Resources, set
up and managed interview panels, Selected individuals for open
positions
Reviewed and evaluated sex offender registrations and interpreted
court documentation to determine if an individual had been
convicted of a sex offense or a substantially similar law as
delineated in Title 9.1, chapter 9, Code of Virginia, prior to entry
into the Sex Offender Registry
Identified, evaluated, and consulted with management regarding
program activities, workload evaluation, disciplinary issues,
authorized/scheduled leave request, and maintained internal
operating procedures in current status
Drafted correspondence relative to law and procedures
Provided customer assistance by responding to phone and Internet
inquires and complaints made by the public, law enforcement, news
media, and sex offenders
Collected and analyzed figures to produce weekly, monthly, and
yearly reports
Completed assigned performance evaluations by established
deadlines
Assessed, developed, and implemented new procedures that would
expedite the work flow
Reviewed documentation from courts, Department of Corrections
and other law enforcement agencies to confirm accurate conviction
information and registration requirements based on the information
collected.
Delivered performance reviews, recommending additional training or
advancements.
Established workflow processes, monitored daily productivity, and
implemented modifications to improve overall performance of
personnel.
Virginia State Police - Program Support Technician
01/2001 - 01/2003
Reviewed expungement related court orders, petitions, and warrants
for accuracy and obtained additional information as needed for
compliance with state and federal regulations
Managed and maintained a tracking system for expungements in the
Access database
Maintained locality audit file, coordinated audit activities, and
ensured field activity reports were completed
Accurately analyzed secondary dissemination and notices
Used computers to generate and process automated program forms
Capital One - Senior Credit Analyst
01/1999 - 01/2001
Analyzed the risk of lending credit to individuals and businesses
Reviewed procedures and suggested changes
Held a seat on the credit review board
Utilized strong communication and interpersonal skills to obtain
necessary financial information from customers.
Improved understanding of financial statements, which helped in
assessing risk.
Evaluated customer credit data to determine level of risk involved in
money lending.
Capital One - Fraud Recovery Adjuster
01/1996 - 01/1999
Investigated claims of fraudulent applications utilizing signature
analysis, police reports, and interviews with the cardholders and
suspects
Advised customers and merchants on the Visa/MasterCard
regulations and Privacy Act
Maintained reports and spreadsheets for recovered funds
Collected evidence to determine financial responsibility on
fraudulent accounts
Developed a new training program for new hires to the fraud
department
Lead adjuster/supervisor on duty, responded to compliant calls and
system problems.
Capital One - Fraud Detection Analyst
01/1995 - 01/1996
Ran reports to determine the volume of calls and the amount of
coverage needed to handle the volume of work during certain time
frames
Tracked fraud cases and monitored trends to develop strategies for
prevention
Reviewed reports and individual transactions which appeared
suspicious to uncover possible fraudulent activity
Coached and trained staff on fraud prevention techniques to
increase awareness and reduce risk
Evaluated customer data to identify and prevent fraudulent
activities
Virginia State Police - Office Services Assistant
01/1993 - 01/1995
Processed accounts receivable and reconciled payments for the
Firearms Transaction Center
Processed background checks on individuals seeking to be a licensed
gun dealer
Answered inbound calls for the instant gun check
Assigned state forms to specific gun dealers
Entered concealed weapon permits.
Managed daily data entry and kept clerical information accurate and
up-to-date
Maintained and updated office records, both digital and physical
Completed clerical tasks such as filing, copying, and distributing
mail
Delivered clerical support by handling range of routine and special
requirements
COMPUTER SOFTWARE
Microsoft Word
Excel
PowerPoint
Outlook
Gmail
Access
OPENFOX
Glink
Fraud system FOCUS
Criminal History database
Unix
Footprints
Sunflower
Court Management System (CMS)
Department of Corrections CORRIS database
SOR software
SAP
EPIC
Sales Force
Sales Genie
Virginia Immunization Information System
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